March 2024 by andrew smith
Fantastic service and excellent pricing will definitely use again
February 2024 by Vicki Robinson
A good efficient garage and almost a blessing to have it so close to home ,the convenience of it being so close to home makes it even better. They MOT'ed my car and the work needed was so reasonably priced they will be my go to place from now on
January 2024 by Christine Livingston
How refreshing to find such helpful professionals!I popped in as my rear number plate had dropped off. It was cleaned, the area prepared, and reattached.And no charge!Thank you so much. And a merry Christmas!
January 2024 by Laura C
I've been a customer for a few years now and consistently experienced genuinely friendly and honest service. Although there?s other garages closer to me, the peace of mind I get from knowing I?ll receive a trustworthy service keeps me coming back.
December 2023 by Brendan
Terrible.Don't bother, you'll be left with more frustrations than the initial issue your car was causing you, avoid.First off, I do not wish to be contacted by this garage anymore, it will not change my review nor will you try and see through how I have "misunderstood" the current situation as of my last visit.1. Job with headlamp units. They were only willing to price up geniune parts... said I had to look myself and pick up the item myself if I wanted it fitting otherwise pay £175 for a genuine ford headlamp unit. The ones supposedly fitted to my car were no longer being manufactured... what? They are not head lamp units hard to come by... they were factory. "Would you like a matching pair?" Not at those prices.2. They NEVER ring you even though they say they will. I have to chase up 2 times a day every time I go, to see how they are getting on... I ensure I give you a day, a FULL day which not many people can do because of busy lives, and you don't even bother to contact me to let me know it's done.3. Another occasion, they said it wasn't ready at 4pm, despite being there since 8.30am, it was breakpads... shouldn't take that long and said they will ring before they closed. I heard nothing, 5pm rolled around and they shut the shop, no answer to phones and my car was there over-night. That's simply appauling, luckily, I wasn't on shift that day.4. So I had a screenwash pump fitted recently as the old one packed in, due to wear and tear. Took it, once again never rang me, I had to ring them, seemed ok when I pressed it and it was working. Since then, the screenwasher pump was really intermittent, 4 presses and after that it stopped working at the front but the back ones have worked every single time.I took it back today, on a BOOKED SLOT, woke early specially, got through all the school traffic to get told that the weather conditions were too cold to change a "filter" and to come back when I feel like it, when it's not cold. This was NOT what I was told on the phone, the receptionist had told me the pipes would need swapping round and that's what I went there to do.What really got me about this experience is the fact that they didn't even attempt to look at it this time. You thought the screenwash was going to be frozen so therefore don't waste your time coming today? It couldn't be tried this afternoon then? I call BS there.The garage was absolutely busy, they actually said to me "We're going to struggle to fit you in this morning"... are you kidding? After the receptionist said to take it down in the morning and will do it then, I don't get my time slot? So I must dedicate a full day to not having a car... for a screenwash pump??Time for a pro or two:5. One of the mechanics who doesn't work reception, are very friendly, always happy to help and will make time, which lots of garages don't. They eventually do the job I guess...That's it, i'm signing off... it was close to home but since it's impossible to simply get your car issues fixed and end up with more headache than you started, i'd conclude by saying, just don't waste your time. Shouldn't be in buisness, clearly their heart isn't in it anymore.
October 2023 by Sandra Jones
Fantastic service, very friendly staff
August 2023 by John Armitage
Helpful, generous. Best garage ever!
August 2023 by Angela Edwards
Excellent service.
August 2023 by Johno Johnston
I believe in supporting local businesses however this is the worst customer service I've ever came across.I spent time on the phone and in person explaining I had a warranty policy on my car. I needed them to carry out a diagnostic report and itemise the parts and labour. They charged me £300 refused to itemise the work required. Then told me they don't carry out warranty work even though they knew from the start. Because they refused to carry out the work,the warranty company wouldn't except their report., so had to pay another garage to carry out the same inspection.If I could give them less than one star as a review I would.Now going to try and get my money back via small claims court.
August 2023 by lucan handley
Took my car in and got on with it straight away even though it wasn't booked in. Thanks
August 2023 by chris kelly
James fixed my truck straight away for me today and got me back to work at short notice , great mechanic, excellent service
August 2023 by Megan Moss
Very kindly gave a car to Newman school so the students could work on it. Thank you!
June 2023 by Simon Barker
Great set of guys. Recommended
May 2023 by dave beaumont-hague
Fitted me in at short notice for shock absorbers. Great service and very reasonable price. Always friendly and professional
April 2023 by s c
I have to give this company 5 star reviews, I have had my Megane come to these gentleman for years ,they have always gone out of their way on looking after me , even when they are extremely busy , nothing is to much hassle for these gentleman to help me and also their other customers ,Julie the receptionist manager is also so helpful and adorable with her customers , when her desk is full she still has time to make sure her customer is met with the help they need when it comes to their vehicles and always asks how they are too nothing is too much .So I would like to sayThank-you Mike , julie , and all the guys at James motor company for always giving me the upmost respect of your services when it?s come to my Renault Megane xI will always come to you and will always recommend your services to anyone who would ask for a mechanics garage to help look after their vechicle.Shaz c x
