March 2024 by Antony Scott
Would be nice if they called me and talk about available jobs as I'm not to clever with filling applications out
March 2024 by victoria omokhuale
I recently lost my husband and due to family and friends coming over for the funeral I went and ordered a sofa on 7day delivery the payment was made in full on the 23/02/24 as of today I still have no sofa and no answer when you call customer services they just tell you I will pass it to the store . Apparently the supplier is waiting for an email to authroise the release of my goods I will advise people to not believe a word they say as I've been made empty promises continuously and with what I'm going through this has caused me a lot of stress and anxiety and sleepless nights as to how I will get this resolved I dont know at this point because I've had to email the CEO today and I'm just waiting for a response I probably won't get any resolution but this is to help other people thinking of spending their hard earn money at DFS just be careful not to end up like me left in this mess
February 2024 by Mark Stopford
Ordered bed and table December 16 2023 still not ready for 2-3 months , useless
February 2024 by Dale White
Give them a 1 when as no minus numbers, tried to say policy overules law, but policy is the same as consumer act 2005, so also lied about that, Ryan at your call centre
February 2024 by Andrew Osborne
Not the fastest off load for DFS but wasn'ttoo long either. Friendly staff and no real problems getting on to site or on to the loading bays.All good.Reverse onto the bayThey will open the loading bayThey clip your seal and close the bay.Drive forward and open the box doors.Reverse back onto the bay. (Lower your trailer if container)They will come out to youPlace a stop sign in front of your truck then take your keys and paperwork.They will knock your door when they are done. So get your head down.
February 2024 by William
i tried to buy an £800 chair but staff would not do anything about the ridiculous £100 delivery charge for, lets face it, something you cant just take away like a phone, so I went elsewhere. Now i am spending up to £1200 and will not even bother going to DFS, particularly now I have seen these other reviews.
February 2024 by David Stuart
Came into Aintree store November and ordered sofa and chair. Couldn't be delivered until January - which I was fine with. I was told that because of this, any Christmas sale discounts would be "passed on".So my order got delivered and my bill statement came through - no discount from the sale reductions. When I contacted dfs they said "no sorry you should have chased it up sooner, there's nothing we can do".Very underhanded and shady business practice.
January 2024 by daniel rogers
Don?t use. Poor service, shocking sofa, store doesn?t want to know once they sold it to you
January 2024 by Pamela Douglas
Dreadful service. Beware of colour you choose!!!!!!
December 2023 by G BICKS
I went to the Barnstable branch of dfs to have a browse and was greeted by two male members of staff who were both extremely courteous and knowledgeable without being pushy will definitely return to the store when I am ready to purchase
December 2023 by Nicola Hughes
My mother bought a new sofa from DFS and paid through DFS for the old one to be removed by Clearabee. They were in a rush and didn?t listen to my mother who suggested they break it down more to get out of the door. So result was this. We have ring doorbell evidence too.The removal men looked annoyed and say when my mother is out of earshot ?We should have said no, you try and do your best for people!?Well actually my mother paid for it to be removed, it?s not a favour by these men! Can you respond asap, I?m furious!
December 2023 by Soyel Souleiman
I am not able to use the chaise lounge on our sofa as it dips in on the back raising the feet area. Enfield store manager called and rudely said that there was nothing they could do. I have tried to fix the problem by doing a quick DIY job which i am sharing on every platform. Shame on you DFS
December 2023 by Sue Kayser
I ordered a sofa and easiglide. The sofa was delivered but not the easiglide. DFS failed to text me a delivery time for today and expect me to wait in from 7 am to 5 pm for the item to arrive, I asked to speak to a supervisor and was told I would be contacted within 72 hours. As the customer I am being penailsed for their mistake! Not happy!!
December 2023 by victor chappell
I?ve waited 6 months for apart for tripletta swivel chair and still you haven?t repaired it yet it cost £1000 and we?re not happy with your excuses and want a full refund I have tried and tried to get satisfaction from you but to no avail I?ve also added pictures of said chair and need an answer from you disappointed customer
November 2023 by Laura J voller
ONLINE ORDERBeing 2 disabled people needing urgent reclining chairs we ordered 2 that said delivery within 7 days, 2 weeks later and now being told 10th November!!Due to a broken sofa and non delivery of these I ended up in hospital on morphine due to my back and hips.I have rang about 10 times last 5 days, each time being told they?d email the dispatch delivery department or I?ve been cut off with no call back FALSE ADVERTISING OF 7 DAY DELIVERY!!