January 2024 by Mark Tiplady
I've given up with them. Prescriptions consistently filled late, half-filled, or in a couple of cases, not at all.As others have mentioned, they NEVER pick up the phone so if you want to find out why your prescription is late you have to physically go in and that can entail a long wait as there are often queues right out of the door because despite there being clearly many members of staff milling about there is only ever one person dealing with customers.On my last visit it took 35 minutes just to get to the counter and then another 20 minutes waiting around because they'd missed an item that my GP had sent a prescription over for three weeks previously.I feel sorry for the front line staff, they do their best but behind the scenes this place is a sad joke of a service. That leaves precisely zero competent pharmacies in Bentley as the other one a few doors up is even worse!
January 2024 by daf
Never answer the phone. I am changing pharmacies. 0 stars.
January 2024 by Tony Sissons
Don?t bother trying to ring do not answer phone. Would leave 0 stars if I could
December 2023 by Carol Wade
Only gave one star as couldn?t select no stars. They WILL NOT answer the phone. This must be a policy decision. No choice but to go into shop and wait with lots and lots of other irritated customers. Absolutely DREADFUL customer service. Last month they gave me another patient?s prescription.
December 2023 by sandy franklyn
Do people not answer the phone tried ringing them numerous times no reply so went to the actual pharmacy massive queue staff behind counter just chatting to each other while ignoring the phone and completely ignoring the queue
December 2023 by Kerry Dent
Awful service left me without medication for nearly a week and they never answer the phone or send out the texts will be changing pharmacies after this month's meds are collected
November 2023 by Liz Fawcett
Phoned several times always the engaged tone.
November 2023 by Gina Allen
Its over 1week now i haven't had a text message from when. I have phoned my doctor's surgery to find out if my prescription were sent over to the pharmacy. It was sent over on the 20th of October this is ridiculous i need my medication.l have ring the pharmacy they are not answering the phone. I know they might be busy but it only takes one person to talk the call. That is why im only rating one star.
November 2023 by Robin Brown
What on earth is going on with Bentley. My presciption (life saving meds) now 2 weeks late, no one ever picks up the phone. Next stop CQC!!
October 2023 by Jan Smith
When I rang to use Well as my pharmacy as delivery, they promised me the world. An amazing service, prescription filled within 48 hours and delivered straight away. It's never happened. I always have to ring to find out where my prescription is. They tell me I can pick it up. I constantly tell them I'm disabled and need delivery, but it never happens. Last week, they told me on Wed they had my prescription. i asked them to deliver. They promised Friday. I waited all day. No delivery. Then I received a text saying it was ready to pick up. They never answered the phone all day. An elderly neighbour had to pick it up for me on Saturday. I've been with them for 3 months, and each month, it's been similar.
October 2023 by Mandy Hammett
1 star because it won?t let me go into minus figures. Appalling service. Don?t answer the phone or reject your call. No texts sent. Had my prescription over a week snd it?s still not ready. Not good enough. These are life saving drugs. If you can?t handle your contract urgently give it to someone who can. Not enough staff is not a good reason.
October 2023 by Vicki Smith
Made mistakes in past with medication as someone else had same name as me, can never get in touch over the phone as its constantly engaged or it just constantly rings and noone answers. They say they will send a text when prescription is ready but have somehow lost my phone number several time and I have to re give it. Prescription been sent over to the pharmacy a week ago they still not got in touch to says its ready to collect.
October 2023 by Victoria Milner
Not only does the pharmacist take a 2 hour lunch which isn't convient for anyone, it's always between the hours of 12 till 3, when normal working people have their lunch and can't pick up their prescriptions because the pharmacist isn't there. Even if you get a text to say it's ready, if you show up while pharmacist is on lunch they still can't give it to you "because it needs to be checked by pharmacist", why isn't it checked before the text is sent out. They don't let you know if there's a problem with the prescription, just kind on rely on you to figure that out and come in after a week to then be told and have to go backk to the doctors. Just tried ringing them over 40times in my phone call list and the phone (at different times) kept going to a busy tone halfway through ringing. Worst pharmacy.
August 2023 by mariamyatt
Seems to be very unorganised and the girl on the desk isn't very friendly.
August 2023 by Robert Booth Boid
Terrible service, not sending deliveries then have to pick up when get home stuff missing