January 2024 by angela hardcastle
Excellent service ?
January 2024 by Steve Pollard
Used Wilsons carpets a few times now never had any issues all good, would recommend
January 2024 by Dawn Chappell
Great communication, always on time with the measure up and fitting appointments, very friendly and everything is clear with no hidden prices or add ons that are not necessary. Very professional from sales to fitter
December 2023 by Paul Booker
Disappointed. I purchased cheap carpet for a rental property. When fitted my wife mentioned to the fitters that it did not look right. They told her it was due to the pile ( the carpet is a twist so not much pile) and would be okay when hoovered. After 2 weeks and hoovering still the same. A dark strip then a light strip across the carpet. When I paid in store I questioned why there was £30 for spray glue on the calculation. I was told this is 6 tins of glue ! Because they glue the whole carpet down. The fitters left all their rubbish only 1 empty tin of glue which was used for an entrance mat. Non of the carpet appears to be glued as you can pinch the carpet and lift it easily. Regards Paul.
November 2023 by Harley Jo
I have had the worst experience from beginning to end, I have now even had to get the police involved as I no longer wish to deal with them directly.The wrong colour carpet was fitted, they have a satisfaction guarantee that as long as you state you want to change it before it?s fitted they will, despite this they refused and forced me to have the wrong carpet fitted. The person who placed my order came to my house and said tough this is what you ordered they need to fit (despite the guarantee and me saying it was the wrong colour before they fitted it.) and was very intimidating towards me as a woman on my own. it is also not the same thickness and quality as the samples to which I was told they gave me the end of the roll so had been flatted down in a warehouse for months! When the sales person came to my house to tell me tough he said don?t worry it will lift as you vaccum (so absolute lie!!) I complained to customer service head office about the incident the lack of honouring the guarantee and the intimidating behaviour and the best they could offer was someone to come check the fitting (as it was very poorly fit lifting all over) and to swap it with the same fitters same store. That didn?t work for me and was a massive inconvenience as all new furniture had been delivered since and they wanted me to take it out and leave it outside as they fit replacement carpet! When I said this doesn?t work as I don?t want the same people in my house or to remove brand new furniture they offered a measly £60 discount! Despite the carpet being flat and scratty and the wrong colour! Please please avoid this company like the plague. There is no such thing as customer service or satisfaction here, if the sales person makes a mistake then tough luck they will not help you. And you can?t guarantee you?ll get the lovely carpet you picked in the store as it could have been crushed and flattened in a warehouse for months and basically unusable.
October 2023 by Darren ?Dazzler? Longden
OK service but I didn't get a message to say when our bed was being delivered. I had to go in store and ask and that was a month after i ordered my new bed.
September 2023 by Clare Briggs
really good carpet for the money, fitters were lovely as were staff at the shop. The only reason I haven't given 5 stars is because there was a few weeks delay on my carpet but communication was good and they did apologise. Would recommend.
September 2023 by Ann Francis
Good selection of carpets.Had exactly what I wanted.Fitters were also first rate
September 2023 by Elaine Marsh
Very good service
July 2023 by julie white
Excellent service Excellent fitting end result stunning ?
March 2023 by Ewa Heppenstall
I bought my laminate floor from Wilsons. Got the best price available - I've checked many places. They also recommended Mark who delivered installed it for me. My floor looks amazing and Mark did an excellent job. I highly recommend.
January 2023 by Neil Palmer
Can't fault. Quality products. Knowledgeable, helpful and friendly staff. No pressure sales. Fitters are amazing.
November 2022 by Craig
Although a carpet store, it had a surprisingly limited variety of laminate flooring. More or equal space dedicated to beds as laminates and no vinyl click flooring. Great selection of carpets but not what we're looking for.
November 2022 by David Brewer
Nothing in stock, tried to get two carpets for two bedrooms nothing in stock off roll cuts only, and even tried to order two double beds at the same time with no joy, staff had no clue what stock they had or didn't have, saying most things were discontinued but still on display, why not sell them and replace them with stock they could get or even have in stock. I was in there for almost an hour walked out with nothing. Sorry Wilson's but never again.
November 2022 by Nigel Johnson
Abysmal customer service,would never purchase anything from them again.
