January 2024 by Ann Dewson
I was having serious issues with the 3 call centre. The staff inside couldnt fix my problem, however they were polite kind and helpful.
November 2023 by Daniel Tweed
Well I will start with Joanne Armstrongs review obviously she has problems as I went to this store on Sunday to get 5g mobile broadband and may I say its absolutely brilliant but I had Jane serve me, she is a very polite lady she showed so much profession in her job explained everything step by step with me and she was so easy to talk to, So Joanne I think you have it wrong I think its maybe your attitude that got you frustrated. Also my contract phone with vodafone had come up to renewal so I decided to go back to the store on Monday and yet again welcomed by Jane and her work colleague who helped me pick a new phone and a tariff and was done very easily all the staff there were so friendly especially Jane so thank you and I recommend this store if you would like a friendly and professional visit
October 2023 by William_ Nicholson556
Excellent service and good friendly staff. Professional, knowledgeable and good value for money. Highly recommended
October 2023 by raymond skelly
Staff are very help
July 2023 by Joanne Armstrong
Went into store last week and had fantastic service from Emma then today I?ve been in with an issue regarding a contract sim and had awful experienceJanes attitude was disgusting, no manners, then she completely messed the situation up what I?d gone into store to try and resolveAnd Brett the manager well he?s got fantastic eyesight as he could see what Jane was doing on the tablet/screen she was working off from over 7ft from where he was sat at a desk.Then when I phoned to see if I could speak to an area manager regarding this he started to argue with me over the telephone, absolutely appalling,Contact Wakefield store to try to get advice of how to put a complaint in and Joyce the manager was absolutely amazing, definitely going ti Wakefield store next time
March 2023 by Peter jones
I don't very often single out individuals: But Dianora exceeded my expectations by light years: She is a very great credit to your company; her customer service skills, knowledge, general demeanour, patience and manner are truly exemplary. Don't let her get away!\\nShe will be one of the reasons I will stay with 3, and I sincerely hope she will be there the next time I visit her store !
January 2023 by Janet Walton
The lady I saw last week in 3 was very helpful and would set my phone up for me as I can't do it,when I went back the week after the same lady wasn't there,I asked one of the young ladies if they would do it for me and as they were busy she couldn't help me,I asked when a good time would be and she said about 3 o'clock and she said it would take 2 hours which is far too late for me as i can't get home too late,I've got a new phone now and no one to set it up for me,3 said as my contract was with them they would do it,but they haven't got time so I'm stuck with my old phone which I hope doesn't die on me and a new phone I can't use,
January 2023 by Multi Retro Man
Asked twice be 52 different people if we needed any help within a minute! Reminded me of what Dixon's used to be like
December 2022 by Michael Matthew's
Upgrade on our mobile phone. Staff are amazing and willing to help in anyway possible ?
December 2022 by Jephin K Jose
Good economic deals, friendly staff
October 2022 by Karen Allatt Mallinson
A massive thankyou to the young man that helped me with my new phone this morning he was outstanding,patient nothing was too much to try and help me understand what I had to do ???.
September 2022 by Charlotte Witney
Contract came to an end and I had received a mediocre deal from 3 by email. I went into store with a competitor deal and the manager was really helpful and was able to match the deal. Staff were great even though the new ipad system had such come into play.
August 2022 by Trevor White
Was well looked after did what I asked them to do thank you
July 2022 by Viv Crew
Very helpful and pleasant staff
June 2022 by Alistair Bestall
The advisor was really informative and gave me options for problems I was having.