October 2024 by Mel Dassow
Never spoken to call centre staff so unhelpful and useless
September 2024 by Mark Wistow
Service really slipped - staff can't be bothered - won?t let you join a line to withdraw cash - make you sit and wait like a child - talk to customers like they?re beneath them - easier to transfer money to an account held elsewhere and withdraw the cash from there - decent bank as long as you don?t require any customer service
August 2024 by Andrew Hopkins
Halifax is the worst bank I have ever used. I have had several issues with them about things. Waiting mainly
January 2024 by Sheila Darcy
Queued for half an hour to pay money into my husbands account at the counter ,as paying in machine out of order as were two at the counter, also had some coins to pay in ,only to be told I couldn't pay money into someone else's account ,when I questioned why ,I was abruptly told VERY loudly ,I could be laundering money. left to feel upset , shown up ,&mad.Thinking about cancelling our accounts there now,totally rude person needs to learn some manners
July 2023 by Jason Roper
Very helpful and friendly service, would recommend.
June 2023 by Lee Beachill
Hate halifax been with them for years but lately they have been rubbish cannot wait to close my account down and go elsewhere utter bogsit
June 2023 by Kevin peters
please clean outside
May 2023 by Emmanuel Marvelous
They are excellent in customer service and assistance
February 2023 by James
Whenever I've been the staff of the counters have been helpful and patient and really taken the time to get issues resolved. The service has been five star but there are a few issues. The obvious one is the queues which are a real problem, there always seems to be an IT problem with at least one of the counter terminals (which doesn't help with the queues) and there's a pretty much total lack of privacy at the counters.
February 2023 by truthordare kyranandpaul
Queued for half an hour to pay money into my husbands account at the counter ,as paying in machine out of order as were two at the counter, also had some coins to pay in ,only to be told I couldn't pay money into someone else's account ,when I questioned why ,I was abruptly told VERY loudly ,I could be laundering money. left to feel upset , shown up ,&mad.Thinking about cancelling our accounts there now,totally rude person needs to learn some manners
November 2022 by Karolina Litwinowicz
Really rude staff.They discrimination foreign people as they don't want work with them am never stepping there again I would at advice you not to go
April 2022 by pathmanathan sivakokilan
Very good and friendly staff, waiting time just less than a minute Thank you ??????????
January 2022 by G M D
Not Once but Twice now within weeks a massive wait, yet staff inside who in my opinion should jump onto the counters when queue of customers waiting, last excuse from call from Manager money had arrived staff needed for that, today Computers down I was told, got fed up of waiting and walked back out. Terrible Service Halifax.30/12 same again today, waiting on engineers, 3 girls behind counter, 1 only working,
November 2021 by champa nagahawatta
Very bad customer service at all. A lady who named AMANDA has no experience who works at the front desk. She doesn?t know how to talk or handle customer inquiries politely.
August 2021 by Johnny j Payne
Thank you Halifax for today for helping and sorting my problem out today I highly recommend Halifax for all day to day banking 5/5 Halifax really look after there customers
