October 2023 by Jade Pacey
Please please please do not put yourself under any stress using this business.Talk to people - unfortunately word of mouth is all bad about this place, the reviews look good so I went ahead and used them however caused a lot of stress, customer service and staff seem very helpful and friendly when you visit the showroom - all is well and good.However - if your pram arrives when you expect it it?s a bonus. Our baby was here before the pram. We ordered it giving middle July for our date (baby expected august). When we then gave them an update our baby may have to come June we rang to say can we have the pram for July. Anyway baby arrived august and no pram, the staff constantly blame the companies they order from and give same excuses to everyone - three friends all due between July -September all got babies before the prams with same excuses off the shop. . . We thought we were supporting a local business but unfortunately they don?t support pregnant women who are panicking about their pram not being here. I spoke to them told them Facebook groups don?t recommend using them (I looked after purchasing pram and issues started) but they didn?t seem to care.(The other ladies should be leaving reviews as we think it?s important people know to have a back up pram)
September 2023 by Tom Howard
Common trend with reviews and unfortunately we shared the same experience. Friendly welcome, good range of products in store at a reasonable price but a very poor after sale service. Delivery was delayed, when it did arrive the car seat was missing (the most important piece!) which had my 8 month pregnant wife in tears. 6 weeks after the birth of our beautiful daughter, we're still missing 1 item. The phone line is faulty & they never respond to email/messages so the only option is to go in store.
August 2023 by Chloe Borthwick
Picked up our icandy today we are really happy with it. The service you get in store is just amazing, you are kept upto date with your order which is reassuring and puts your mind at ease. They also build your pushchair for you and fit the isa fix base in your car. Would definitely recommend they are just fab.
July 2023 by Siobhan Carolan
What a great store and friendly, very helpful staff. Highly recommended :-)Me and my partner went in as novices in June 2023 looking to buy our pram/travel system. We were anxious & didn?t know what we were looking for or what we were doing or where to start. Holly was just so helpful & put us at ease straight away. She was so lovely & knowledgable about all the products. It was a great experience coming into store as nobody could do enough for us, giving us information about the items and showing us how to fold them/put them into the car (which we did various times!).I would highly recommend Direct2Mum for a great shopping experience. Thank you so much!
April 2023 by Jackie Crosby
Visited today feeling a little overwhelmed and not really sure what the hell I was looking for. The customer service was outstanding. You were left to your own devices to explore the prams on offer, however there was always someone there to ask for advice or help. Spent 2 hours in here taking down prams and trying out different settings. The lady we spoke with had so much patience and we never at any point felt pressured into buying anything. She seemed genuinely just interested in giving us honest reviews and helping us. Will definitely be back to order our dream pram. Great experience and thanks for all the helpful advice
February 2023 by Zara Lawton
Couldn?t thank the ladies here at Direct2Mum enough for their help with choosing my pram. As a first time mum, I hadn?t really much clue about the features of prams that are available out there, but after some time browsing, I decided on the Silver Cross Reef and the lady (I apologise I cannot remember name) helped show me all of the features this pram had to offer and all of the different bundles available and helped me and my partner select one based on our budget. All staff are so friendly and accommodating and do not push you to buy.The payment plan Direct2Mum has to offer is absolutely fantastic, it makes a big purchase like this as younger parents less stressful and a lot easier financially.Thank you again all at Direct2Mum, cannot wait to pick our little ones pram up in June ?
September 2022 by Ashleigh Smith
We bought our pram and furniture set from Direct2mum and were really pleased with the service we received. Thank you!
June 2022 by Emma Ropson
Honestly couldn?t recommend this place more we had no intention of buying a pram on the day just wanted a look around however the team were so friendly and knowledge about all the prams, we didn?t feel rushed or in the way and they didn?t mind how many demos we asked for. Would definitely recommend, they also do a great deposit scheme which means it?s also affordable and manageable too!
June 2022 by Katy Crossley
Visited today with my mum we were looking for a place that we could try out prams and this was the perfect place ,we were welcomed by Debbie who is absolutely amazing couldn?t have wished for better service. She went through everything with us couldn?t do enough ! I left with my dream pram with the help from the amazing Debbie thank you soo much couldn?t recommend this place enough.
June 2022 by Rebecca Gay
Amazing customer service, everyone was so friendly and helpful for us as first time parents! Approachable without being pushy and helped us pick the perfect pram - we will be keeping our promise to come back once the little one is born! Thanks for everything
May 2022 by Stacey Speight
An amazing shop you can Littraly get every thing here in one shop. Can?t thank the staff enough gave me so much information on different products and help when it come to picking prams and car seats. Would defo recommend this shop to any one needing any baby products x
May 2022 by Laura McGowan
Amazing place and staff (especially Holly)I would recommend Direct2mum to anyone that?s due a baby. You won?t be disappointed! X
April 2022 by Natalie Hancock
Please avoid this place.Try getting through to them via phone .. like pulling teethAftersales is shocking given your items basically chucked out of door cause they got your money now.God forbid anything wrong cause they "don't give out full refunds" only when mentioning customer rights did they change their tune ..very rude on phone to an 8 month pregnant ladyJust go elsewhere honestlyNothing you will order will be there on time & comes in parts ..forever chasing them and can't get through
March 2022 by Holly Hall
Can't fault the service from Direct2Mum. When I was initially looking for a pram back in 2021 I'd visited a number of different pram shops including some of your big named stores. In those stores I felt staff were pushy and merely wanted a sale, losing interest if you didn't sound like you'd be buying one within 20 minutes. It couldn't have been more different shopping at Direct2Mum, so much so that we were there for a total of 2 hours (I'm very thorough) in the shop - that's how comfortable we felt!Staff were so friendly and helpful when asked, but also leaving us to play around with prams so we could get a good feel without being pressured. I fell in love with a pram and staff went above and beyond to try and source the color and style I wanted. Nothing was too much trouble.I've been back in recently with a problem with my pram and they have again gone above and beyond to help me. My little girl is now 7 months and due for a new car seat - I will most certainly be back to visit Direct2Mum.Thank you for all your help and excellent service!
February 2022 by Daniel Levitt
Myself and my wife visited here yesterday, after visiting numerous other places and feeling like nobody cared about us as a young couple. We were approached by Debbie who was absolutely amazing and couldn't have done any more for us. She talked us through the ins and outs of a pram system that we fell in love with and truthfully answered any questions we had. By the end of the trip we walked away with a fully paid for pram that we couldn't have been any happier with. Would highly recommend to anyone looking for baby items as you won't be disappointed with the products and service you receive. Thank you for making us feel welcome ?
