February 2024 by Catherine Jones
shocking experience in this store.They are very happy and helpful taking your money, but when it goes wrong they don't want to know.holiday cancelled by them, by text, 2 weeks before travel date, and still battling to get money back.couldn't be more unhelpful if they tried, overall would never shop withTui again because of this.
February 2024 by Derri Green
Worst customer experience i've ever had. Asked by head office to go into store for refund.. staff said it is against their policy. Awful 'computer says no' attitude.. eye rolling from the youngest girl. Manager no better. Proved refunds hadn't gone through and yet still useless. Have had to escalate to higher up in the company who are now investigating and have already apologised. Just a catalogue of errors.. deposit taken twice, cancelled holiday over text and then no refund. Understanding staff would of made the world of difference.. not the rude plonkers we had. Had no issue talking down and horribly whilst it was just myself in the store.. but everything changed when other customers came in wanting to book a holiday- funny that!
February 2024 by joanne niinemae
Randomly called in to Tui yesterday. Waited for ages as it was busy and only 2 members of staff on. Was seen by Chloe who was amazing. She put up with my friend and I as we had no clue what we wanted. We can away with a nice little break. Thank you chloe
January 2024 by Rose Steerwood
Amazing, friendly service. The sales assistant was very helpful and knowledgeable, helping us book our holiday in record time. Definitely would recommend
September 2023 by Martin Brice
I would like to say how delighted I've been with the shop in Yeovil and how well they have treated me with my holiday going the extra mile and nothing was too much problem great customer service.Especially from Ellie and Kerry and all the team always there to help you no matter how small you're inquiry was.
September 2023 by Jan Chase
Just say Kerry was so help was not sure about doing a cruise but she was fantastic explain it in detail nothing was too much trouble so helpful
July 2023 by Lorrayne White
What a fantastic shop and staff! I came to them with no idea on what holiday I wanted or where for a family of 4. Rhianne, the shop manager came to me with her ultimate recommendations (having experienced most herself) I felt in safe hands. We filtered through the selections to find a holiday that fitted every aspect I was looking for. It was a long process which I felt bad about but Rhianne seemed to have all the time, attention and info I needed and was more than happy to help! Highly recommend booking with these girls!
July 2023 by Maddie Groves
Have just been in store today to book our next holiday. Luckily our favourite advisor Kerry was there. I always try to book with her as she goes above and beyond every time. We have been booking our holidays with Kerry for years. She booked a holiday for us in March, which was pretty complicated as we were traveling with an elderly parent and needed 2 rooms. Kerry was brilliant, we left it in her capable hands and she got everything sorted for us.I much prefer to book in store with Kerry, she is knowledgeable, friendly and is the perfect start to our holiday experience with TUI.
July 2023 by Jane Eavis
We always book with Kerry in store. She is always so helpful, friendly and nothing is too much trouble.
July 2023 by Gary Madge
Isla is a credit to your store .she was friendly. Helpful and had lots of information for us .I must say the whole team at this store are amazing .over the years we have used them .thank you
June 2023 by Rita Weaver
Saw Kerri in the Yeovil store, who could not have been more helpful and informative. She understood what I was looking for and made some very good suggestions and we?ve booked one that we think will be perfect for us! Thank you to all the staff in that store who have always been willing to go that extra mile for us!
March 2023 by Margaret Donald Cooper
Visited Yeovil branch today. Always a pleasure as I hope to arrange my next trip. Thanks to the friendly and efficient Isla I'm booked, travelling April.Isla explained everything clearly and ensured I linked the new booking confirmation to my App. This Tui branch is fabulous.
March 2023 by karon white
Brilliant staff. Very helpful and knowledgeable
March 2023 by Heidi Hendrick
Visited the Yeovil store on Saturday and, as always, we sat with Kerry to get inspiration and book our next holiday. We don't always know where we want to go, however, Kerry's friendliness, patience, passion and knowledge never fails to deliver and she always helps us pick the perfect holiday destination and excursions, whether its just for the two of us or whether we're taking all the kids. Would highly recommend!
March 2023 by John Smeeth
Perfect professional experience when booking our honeymoon. Staff knew exactly what they were doing and very quick process. Thank you so much Chloe of Tui Yeovil! ?
