March 2024 by Lord Parker
My recent foray into The Mad Hatter in Yeovil proved to be a delightful experience, one that truly deserves a 5-star accolade. The shop is a treasure trove of fun, with an array of gags, costumes, and novelty items that could bring out the inner child in anyone.The gentleman behind the counter was the epitome of customer service. Not only was he friendly and welcoming, but his ability to assist with my specific request was impressive. I had been searching for caps for my antique toy pistol?a niche item that not every novelty shop caters for.His extensive knowledge of their inventory and his eagerness to help was a refreshing change from the self-service world we've grown accustomed to. He rummaged through their stock with a can-do attitude and surfaced triumphantly with exactly what I needed. His helpfulness didn't just stop at locating the item; he also shared some fascinating insights about my antique toy pistol and the caps that it required.The Mad Hatter?s staff understand that it's more than just selling products; it's about creating a positive and memorable shopping experience. The guy behind the counter exemplified this ethos, making sure that I left the store not only satisfied with my purchase but also with a smile on my face.For anyone in need of costume gear, party supplies, or just a good old-fashioned joke item, I cannot recommend The Mad Hatter highly enough. Their combination of variety and stellar customer service is a rarity in today?s retail world, and I will certainly be returning for all my novelty needs.
January 2024 by Nicole Almond
Ordered online, and unfortunately DHL lost the parcel. Emailed the shop and they were very fast and very helpful. Got a replacement sent out within a day and it was with me by the next. Can't recommend enough! Thank you
November 2023 by Ray Tostevin
Great UPS drop off point for parcel. No fuss. V quick friendly service
January 2023 by Pete Shorney
Great Fancy dress shop. easy parking and great prices
October 2022 by Rob Devlin
Good shop for prank equipment
October 2022 by Billyjean Handley
Love the Mad HatterPerfect part stuff,fancy dress
October 2022 by Samantha Newell
Great experience, the team there were very helpful and friendly. Great prices too to rival Amazon or online. Highly recommend!
June 2022 by Ann Grace.
We waited for bunting for the jubilee and because we waited a long time the man running the shop gave me a bag of chocolate buttons for my children to eat really friendly happy and go out of their way for customers
January 2022 by Hayley Polat
what an amazing experience today going in to Mat Hatters the customer service was amazing, Me and my Mum have had such a laugh was such a great pleasure to do business
January 2022 by Stewart Bailey
The most crazy shop I've ever been in! Loads of costumes and things to see and play with! Always visit if we need fancy dress!!
November 2021 by Andrea Martin
Good place to go for anything fancy dress and a good Halloween shop too
November 2021 by d_j Barnes
Disgusting customer service. Will never shop here again! Owner is so rude and has no customer skills, as somebody who has worked in shops before I would never argue with a customer over returns. Brought a little girls outfit for a party on a Saturday afternoon for that night which unfortunately was too big, so she wore something else. Went to return the outfit the following day WITH A RECEIPT in the packaging clearly nothing wrong with the dress and refused a refund! He didn?t even look at the item to check it over or check the receipt just kept arguing ?we don?t do refunds? in an aggressive tone. As a young lady he was very intimidating. Also when buying the item nobody told us there was a no return policy (one small hidden sign does not count) as I busy mum with two children shopping in a busy shop this sign went unnoticed also there was nothing on the receipt to state this.
November 2021 by Andy Andrea Sealy Martin
Good place to go for anything fancy dress and a good Halloween shop too
November 2021 by Rich Mullins
Lovely friendly shop with good knowledge and alway willing to help
November 2021 by Matthew Gill
A great range of fancy dress and Halloween gear and accessories.