December 2023 by Lara Crosby Davis
The worst customer service and staff I?ve ever come across. Can?t spell a name right on a £55 football top. Because I signed my receipt however, I wasn?t told what I was signing it for! It?s fully their fault for lack of staff training and not informing customers to check the spelling of personalised items yet Sports Direct will not take responsibility at all. No exchange or refunded despite having spent £300 plus travelling just to shop in the store. Passed the buck to online customer services who are just as useless. Spent weeks emailing back and forth, got no customer service. Not even given the stores managers contact. Useless telephoning. No answer. Generic emails. Take your money and don?t care.
July 2023 by Val Ledzki
25 minutes to serve one customer. Joke
May 2023 by Joe Walmsley
Went to by some trainers for gym sessions. The assistant Jess pointed out that the ones I had chosen were a fashion trainer and not suitable for running or gym sessions.It?s nice to see someone take the time to make sure the customer gets a product which is suitable
February 2023 by Danny Lock
Bought some trainers for my son who wasn't with us. Asked if we could return for a refund if they didn't fit and was told 'yes'. Didnt fit so went back next day. The same member of staff told us there only an exchange or credit policy and blatantly lied in front of us to the manager saying they didn't say it. Manager fobbed us off toto email customer service who eventually emailed back to say it was dependent on condition(brand new!) and manager feedback. What do they think the managers going to say?! Spend a few hundred pounds a year in there normally with trainers and stuff for our Thursday night football(lose at least one ball a week in the river) but will buy online from now on. Customer service and Sports Direct shouldn't be used in the same sentence.
February 2023 by Jackie Collishaw
Great service and help today even though my return date ran out 10 days ago I was still able to do a exchange ....really appreciated it
January 2023 by Jackie Croft
Great service and help today even though my return date ran out 10 days ago I was still able to do a exchange ....really appreciated it
January 2023 by kirsty hughes
While the lady on the till was very helpful and called for assistance to help me the young lad that came was beyond rude. Beyond a few grunts in response to my queries he went to the stock room to get the boots in the size required he dropped the box on the seat next to my daughter and without even slowing he went back downstairs. I am appalled at the service given and because of this I walked out without making a purchase.
January 2023 by Michael Salisbury
After 5 attempts of loading two gift cards . It shows they Can?t load money on on gift card. then when you give gift voucher as Xmas gift it has nothing on it. Go to the store there is no way of them resolving they just walk off great customer service skills had to contact bank to investigate avoid!! Getting gift cards in future
January 2023 by Anitha Praveen
Very bad experience today ,one of the staff today he doesn?t want to work , if we are asking him to check the size of T-shirt which was unreachable but he was behaving very rude.soo disappointed
October 2022 by Mary Aj
Sport direct normally have sales but the problem is that you have to pay £4.99 for delivery to your house or even to their local store. Also, if you bought anything online and you have any cause to return it online, they will give you voucher instead of refund.
October 2022 by Michael Stenner
Poor service one customer 20 minutes wait.Only One till open lots of staff but no one to help you.Finely get help from a stroppy teenage girl.never again.
July 2022 by Ad Am
Not a bad place. Found myself a lovely sport bag for very reasonable price. Definitely security team must learn some manners!
July 2022 by Paul White
Thankfully we didn't have any of the staff pushing for a safe they just left us to wonder around but we're on hand if we needed help.
June 2022 by PM
Never had good service in this place. Poor range of sizes and totally chaotic.
May 2022 by Simon Britten
Clothes are fine, but if you want shoes costing less than £130 in a size 11 look elsewhere. Prepare to spend an hour having the salesperson come back and forth telling you they have no stock on everything you ask for!
