March 2025 by Steve Scoop
Had to wait 45 minutes for cooked breakfast even though table was booked as per hotel instructions.
Only 3 staff on, one chef, one clearing tables and one taking orders/serving. Also no draught beer /lager and had to ask reception to locate barman during opening time after waiting 10 minutes. Appalling service.
March 2025 by Andrew Thomas
Have stayed here a few times, once they ran out of eggs, and last time told they couldn?t do poached eggs, opted for scrambled instead and was given a plate of watery eggs and a separate plate of warm bread - and I was the only person having breakfast! Rooms are standard premier inn; but I?d avoid the food, as with a lot of businesses customer service is seriously lacking. Tried to complain and was told they couldn?t find my booking!
March 2025 by Jayesh Joshi
WiFi is terrible.
February 2025 by betterthan grem
The rooms are basic premier inn standard, the wi-fi is dreadful. The restaurant food is below average and small portions
February 2025 by Matt Knight
The rooms are standard premier inn. Breakfast experience is awful
February 2025 by Joe Smith
My 1st stay in a hotel I actually helped build not that long ago. The staff were lovely, the main building was okay. Some faults/snags in the bathroom and room itself. Plenty of parking, and easy access to what little the town has to offer..
Nearby activities: Cinema, bowl Plex, pizza hut, gym, town itself, a few local restaurants, bus station and 10/15 mins walk from pen mill train station. A country park for walks is also close
November 2024 by Wayne Connor
How can Ultimate WiFi be do crap
November 2024 by stu wilson
Room okay but for some reason you now have to ask to have your room cleaned? Otherwise they don?t bother. Also I have a week pass for the WiFi which I have paid for but only given 24 hour passes 1 at a time, this leads to me having to ask every day and waiting and then having to set up on my phone again. Very inconvenient and time consuming. Staff are nice however the place is very understaffed, thank god it was empty when I visited.
October 2024 by Christopher Buckley
Brilliant place to stay would recommend it to anyone friendly staff was looked after by Morgan and she was excellent, lovely and friendly always with a smile on her face made the experience perfect
Food and drinks: Food was dantastic
September 2024 by Maurice Dowling
Long wait to be seated for breakfast. Breakfast was ok.
September 2024 by Juana Bircher
You know what you're getting with Premier Inns. Town Centre. Useful for us. Great breakfast. Nice staff. 3pm slightly late to be able to book in. Charge £10 for early arrival.
September 2024 by Robert Shadbolt
Expensive for a one night stay (£96), I guess this was because it was Bank Holiday.
September 2024 by Munira Suleman
A good location, lots of shops nearby, a cinema and bowling Alley, pizza hut, Kaspas, nandos, lots of takeaways, a shopping centre which is completely dead at the bottom (where the hotel is) no shops open and very run down, but gets better as you go higher up, a beautiful area with flowers and dinosaurs, a gorgeous church, tesco within walking distance. Only problem was all the takeaways were closed until 4/5 and we'd gone there looking for food, couldn't find any halal food
Staff at the hotel were not very friendly and the room was just ok,
Theres a gorgeous national park just minutes away.
September 2024 by Guillermo Wortley
Amazing customer service!
September 2024 by Mohammed M
No car park Have to use another car park totally different location to the hotel also have to pay 2 key card given 1 never worked staff at night shift not on reception
