September 2023 by Stuart Black
HSBC Business- change of mandate forms completed in June, again in August and then September. So far Adobe documents all signed and forms filled in HSBC branch's to avoid any user errors. Despite HSBC filling out the details the process keeps failing despite my showing ID, etc. So far 5+ hours wasted, no resolution or reasons this is occurring provided, and no payments made. HSBC customer services are extremely poor and the banks own processes do work. I await a fix.
July 2023 by patricia kingdon
I live in Spain have been a customer of HSBC for many many years i need to speakto an advisior in the yeo II branch but having no luck
February 2023 by Dennis Pender
First class been with them since 1971 always been well looked after brilliant bank
November 2022 by Marta Martínez
The worst service I have been given in my life, NOTHING recommended
September 2022 by Niki Coleman
Two people to help 12 customers. I waited in line for 45 minutes before I spoke to someone and then it took another half an hour to get cash out. I had to go in because my bank card details were stolen, for the fifth time in a year, so I obviously couldn?t take anything out of the ATM or pay for anything on the card that was cancelled. HSBC clearly don?t have good security and the Yeovil branch is drastically understaffed. The staff were very pleasant and helpful once I managed to speak to one.
August 2022 by Arch Stanton
Nobody left in the bank, all the humans have gone, just machines in there now.... Haven't got a clue how you talk to them. Disgusting service.
July 2022 by Debbie Storer
Nobody left in the bank, all the humans have gone, just machines in there now.... Haven't got a clue how you talk to them. Disgusting service.
May 2022 by marcin katz rpsi
Long queues, business conducted at tills that should be conducted at personal bankers desks. No common sense applied.
January 2022 by TED0962
Great service and friendly staff.
July 2021 by marcin katz
Long queues, business conducted at tills that should be conducted at personal bankers desks. No common sense applied.
July 2021 by Dave Reynolds
Friendly staff and efficient service.
July 2020 by Kevin Amatt
Considering the current situation service was very good. But I do have a problem with the app. I can?t log into it. Despite the banks advice.
July 2019 by amit gaikwad
Have been using more than 3 years, excellent service, great staff. Today we were attended by Linda, she was absolutely amazing.
April 2017 by Andy N
Have used this branch for years, always had a good service and good staff.
