August 2023 by Google user
As a first-time-mattress-buyer (better late than never!) James did a stellar job of guiding my partner and I through finding the right mattress for our sleeping requirements - even though I had a myriad questions, James was always incredibly helpful and clearly had a lot of knowledge about the product ranges he sold. He wasn't pushy about the products, and asked Precisely Once if we needed a frame - we didn't, and he didn't mention it again. Stellar. That's how sales should be done.\\n\\nWe even got a go on that funky magic body measuring bed thingy! Which we mostly used to confirm that what we found comfortable were good choices for us. But it was still fun nonetheless.\\n\\nWe went to a few different stores over the weekend to compare our favourite mattresses, and eventually came back to Dreams to place our order, where Monique was incredibly helpful in helping us check-out, even when our order was somewhat awkward with shipping.\\n\\nBig shoutout to both James and Monique for their help today! \\u003c3 They made the experience so much better than elsewhere we visited.\\n\\n10/10 would demo sleeping again
June 2023 by pop paula
Emily was very friendly and welcoming. The best seller I ever deal with.
June 2023 by Lu Prentice
Great friendly service today, thank you!
May 2023 by Richard peters
Emily was really lovely and very informative and knowledgeable and also makes a mean cup of tea. We felt very much at ease and it was a refreshing change not to be pressured in to buying anything .And all the staff where very friendly. Thank you very much dreams.
April 2023 by Jacinta Elliott
Our total experience in the Yeovil Store was an absolute ?Dream?Monique was so professional and knowledgeable as well as being empathetic and friendly and let us take our own time in eventually choosing our mattress.We went to the store with half an idea of what we wanted and can out with a totally different solution expertly steered in the right direction by Monique.On a subsequent visit I met Emily who was also very welcoming and assuring and went above and beyond in processing our order with very helpful delivery arrangements.Both of these members of staff are a credit to the Dream company and deserve promotion and a pay rise.
April 2023 by Keith Barnard-Jones
Incredibly helpful & staff know their job. Have come back to Dreams because they are so good. Previous experience with another seller was nowhere near this expertise & courtesy.
April 2023 by Alison Harris
Had a very helpful and knowledgeable assistant called Emily, she was absolutely great and very patient. I am really pleased with my purchase and can't wait for delivery day.
April 2023 by Erica Hall
My husband and I went to dreams in Yeovil and the experience was amazing... the staff were amazing and it was such an enjoyable relaxed experience... we found what we went for and more. Five stars given.... thankyou to the staff especially monique... we are now waiting delivery..
March 2023 by Nathan Busby
We made three visits to Dreams Yeovil and the staff there were very helpful every time. We weren?t sure of what would be best for us, but Emily was very helpful and put us on the Sleepmatch machine. Emily was very knowledgeable and helpful, showing us the appropriate mattresses, but not pushy at all and gave us the space and time to make our own decision. Highly recommend.
February 2023 by Khloe Collin
Went into store to look at mattresses staff was very helpful and friendly we then came back a few days later to order in store
February 2023 by Mike Smith
Great store, good deals, great staff. Went there because Benson's for Beds are rubbish.
May 2022 by Emma Cummins
Very good customer service from the minute we walked through the door to the moment we left, very knowledgeable. I would recommend this store.
December 2021 by Sue Farthing
Very good customer service with excellent knowledge. New lad started the day we went in and was very keen , came and greeted us as well
August 2021 by Ronnie K
Amazing service from Emily yesterday from start to finish. She guided us through the mattress picking process and turned something daunting into fun. She was informative yet non pushy, thank you for a 1sr class experience.
July 2021 by Ann Hinchliffe
Waited no time before member of staff came over to offer help: friendly and polite, and not at all pushy. Seemed well-informed and answered all my questions without fuss. I was pleased with detailed anti-infection planning in store: PPE available, equipment disinfected, and distancing carefully maintained. I'm glad I went to a specialist store and feel the extra cost of products is justified by quality.
