January 2024 by Hazel Mcdonald
Extremely pleased with my new glasses, infact I'm thinking about getting another pair
December 2023 by Katie Purnell
Posterior vitreous detachment diagnosed and retinal tear checked for. Specsavers at Weston were there - prompt and efficient - when I needed them.
December 2023 by Nigel Glastonbury
Not the best visit, unusually mistakes made on services required and very confusing explanation of pricing, just not as good as normal.
December 2023 by Rowan
I was extremely satisfied and impressed with the service I received at Weston super-mare High Street branch. All staff were very welcoming and professional, and went out of their way to help me (I wish I took names of staff members to compliment them). The two women who did my eye tests were very knowledgeable and friendly. I selected a pair of frames/lenses right after the eye tests and they were ready for me to collect within two hours! A few days later I did notice a slight cosmetic issue with the pattern on the frames, so I returned a few days later and the chap who saw me was very helpful. He was happy to swap the arm on the frames and problem was resolved within five minutes. Every member of staff and interaction I had during my two visits was very helpful and pleasant, and the service was great all around.
December 2023 by Christine Kb
I have visited this branch 3-4 times now and I get 7-star treatment each time. They go above and beyond to help and to accommodate me. The attitude of the entire team is so positive and they all seem to genuinely want to be there and to assist. I never feel like I have to catch anybody's eye, as soon as I walk in, a friendly face is there to assist. I've gone in twice on the wrong day and I've never been made to feel like a nuisance or an inconvenience (even though I feel so sheepish in that moment).Rebooking appointments is so easy, they keep track of all that needs doing and they will apologise readily if anything is slightly not in order (even when it's me who forgot to check my own emails).The service at this branch is worth emulating across all industries.I've flown business class with Singapore Airlines, and this team has topped that experience.It's the little touches and the quick reactions that made all the difference.I took out my contact lenses and bruised one eye and two different team members asked me separately if my eye was okay and if I needed seeing. I was so impressed by that level of care and concern.Special mention to Owen Miles and the contact lens specialist Ian.I think Chloe is the lady I saw at the desk and there's a lovely lady with burgundy hair, so sorry I didn't catch your name, and another biracial chap with slightly ginger hair, so sorry I forgot your name, but all of you, all of you are superb. 10/10 each and every time.Keep up the excellent work. The rest of the branches, pop in and see what this team is doing.I'll stop gushing now. ? ??
December 2023 by Peter Cook Jones
Another excellent experience in Specsavers this week, very fast service and efficient staff, could not have asked for better
November 2023 by Marianne McAleer
Efficient, friendly service from Specsavers. No sales pressure, just patience and good advice.
November 2023 by melvyn jones
all the staff were very helpful from beginning to the end of the process in getting my new glasses very well done a very good service for the something like 20 years I have been with the company.Melvyn
November 2023 by Barrie Richards
Already had my eyes tested elsewhere, called in to look at glasses, I was left to find.whatni wanted in peace, when I had decided I was well looked after. Great work by the team, you have once again won my business!
November 2023 by Robert Melville
Went with concerns over my eyesight which I thought was due to a faulty subscription. I was taken through the various tests to ensure there were no mistakes, which there wasn?t.The team suspected a problem and I was referred to the Eye Hospital for a second opinion. Within 24hrs I was diagnosed with a benign growth on my optical nerve.Due to an excellent team understanding my concerns my sight has a chance of being saved.Thank you Specsavers
November 2023 by daphne stevens
Excellent staff help both on phone and in person. Very smartly dressed and polite and helpful both in opticians and audiology department. So refreshing today to have good customer care dealing with appointments and collection.
November 2023 by Lucy K
A great experience from beginning to end, the staff are always welcoming and helpful and attentive to new and existing clients. If you have any issues they always try their best to resolve it and are knowledgeable on their products. Lovely bunch of people ?
November 2023 by Philip Costis
Look mass opticians might get a bad deal but not this branch in weston super mare who took very seriously my worries over floaters in my right eye. They carried out a full review, noted something was not quite right in my eye. They sent me to Bristol eye hospital the sane day where they found there was a tear in my right eye avd I had laser treatment there and then. Without the opticians help Ian Chard who knows what might have happened to my eye on the future. Superb treatment.
November 2023 by Samantha Marles
Good for cheap glasses & frames. If you dont mind inferior quality lenses and badly fitted glasses, then you better go to specsavers. Was made to stand by the main door discussing my options I found this rude. It felt like a sales office rather than an Opticians. Also didn't seem aware of changes to DVLA regarding sun glasses & reaction lenses. Would not recommend
October 2023 by Nicholas Stowe
Every other year when in the month of September. I'm contacted by Specsavers for and eye test, and issue of another pair of Vary Focal glasses. The test itself when by quickly, I generally choose a new frame. As having the old pair is useful. Like the previous pair, I found the nose rests were digging into my nose so after having then for a few days I got them replaced. Problem solved.
