May 2023 by Pete L
Welcoming, friendly, and helpful..
December 2022 by Kyle Hannan
It's a bank on the High St, nothing more, nothing less. Friendly, efficient, automated where necessary. Exactly what it needs to be
October 2022 by geoff bell
I have always found the staff at this Branch Helpful and Courteous however the Machines that replaced the cashiers are not particularly reliable. I couldnt pay in cash today due to a machine not working. (not the first time). The friendly staff member stated that they have been waiting for an engineer to fix the problem for a few days. They dont know when the machine will be serviceable again. They closed my local branch in nearby Worle sometime ago, then last year replaced the cashiers at WSM Branch with machines. The Service Level at this Branch has gone to the dogs basically. I was advised to go to the Post Office to pay in my cash. HSBC used to be a great Bank, I have been with them for years but they really do need to get their act together.
May 2022 by Romulus Stefan
good service from Amy Harris today thank you foe helping open mt bank account
May 2022 by marian rolea
Opened Bank account with Amy Harris today. Thank You very much
May 2022 by BUCU NINE
Useless bank, they closed the counter service we are unable to do daily activities also rude customer service!
January 2022 by Mark Pointon
Arrived in branch to deposit some Christmas money received, all machines out of use, 3/4 staff free / not with customers that I could see on the ground floor. Asked if I could pay in over the counter only to be told I couldn't unless I was a business customer. Banks seem to have forgotten the money they use to invest and make profit comes from savers. With interest rates so low the key is customer service, clearly not given in weston super mare branch. Will look to relocate my savings to an alternate bank.
December 2021 by Jeff Lane
Couldn?t pay cash into branch, till closed machine broke and unhelpful staffCUSTOMER SERVICE NON EXISTENT
October 2021 by JeffL-88
Non existent customer service
August 2021 by ??????? ???
Bank was closed 2 days!
July 2021 by John Morris
After being very frustrated having spent over an hour on the telephone to activate a new secure devise, I had to visit the bank in town again. At last after waiting over half an hour a very helpful young man was able (after I had left the bank) to continue on line to get the device activated for me. Ringing me at home to confirm that I could now use the devise once logged on. It would seem that even branches are having the problems with ONLINE BANKING - which we are all expected to use. No a good advertisement for this particular bank.
July 2021 by Pappy Achayan
I have been at the branch this afternoon around 12 to unlock my mobile banking. I have explained the customer service lady that I have moved the house last week and my new driving license on the way and the only photo ID proof was the passport which was expired last month but have an address proof which was my utility bill. But the staff was not even bothered to look at it and told me either you can call to mobile banking or have to wait until I get the license back. I have tried to explained that I have to wait at least 3 hours to speak to someone over the phone. Unfortunately the answer was very straight ?I DON?T BELIEVE YOU ?. I walked off from bank and called bank and still waiting and it?s 3 hrs and 50 minutes holding and still waiting for someone to answer. Very rude staff.
July 2021 by Peter Cook Jones
I have read reviews that are not happy with this branch, but I can say that I have been coming here for 20 years and every time without exception I have been treated with respect and customer service has been 1st class, very helpful, I suggest, go in with a smile, don't be impatient and I would be shocked if you had a bad experience
September 2020 by ???
Manager and employee that helped me were extremely helpful and professional. Made me feel comfortable and was the best banking experience ever.
July 2020 by Darth Zannah
Excellent customer service and friendly polite staff
