December 2023 by Stephen Jones
Visited this ee store as my contract was due for renewal to be told by the staff my contract was going up by £5. When I phoned ee direct they offered me a contract for £10 less than offered in the store. Don't understand that one and the customer skills there are not good....
November 2023 by ian sheppard
Awful I rang the store for some advice as I get my phones etc from there they expected a disabled terminally ill person to go in the store to look at the phone when I explained all there was to explain no chance terrible place when I want to change my phone tablet etc I definitely won?t be using these ?people? awful Customer service definitely won?t recommend them if I could give no stars I would
October 2023 by Mike Billington
Went in to get help with a phone that wasnt receivig or sending call properly and was getting hot, we saw Emma who arranged to send it away to get it sorted. 3 days later got a message that phone was back, picked it up and has been working fine since. Great customer service.
October 2023 by Neil F
Advised poorly on a phone that is not up to battery life that I need it for. Went back to complain but told nothing can do. That phone is now not functioning 13 months later and have gone back in twice to try and sort or find out my options but kept waiting for service a ridiculous length each time, no "with you in a minute" or "sorry about the wait" just ignored. Gave up waiting, go to cribbs.
August 2023 by Chris B
Abysmal customer service and Deceitful advertisingUpgraded to a Samsung S23 in July and all the information at the time on the EE website and on a text I received on my phone from EE stated that I am eligible to receive a free set of ear buds for this phone. Called customer service 3 weeks ago and 2 weeks ago asking where they were and I was told they'll be on their way. Called today again I was told now I'm not eligible as the offer ran out in march. Never was I told that before and why would I be sent a text guaranteeing that I would receive them. The advisor today even got short with me on the phone. Abysmal service and deceitful advertising and clearly in breach of consumer law. Will not be advising anyone to go with EE and will switch to another provider ASAP.
July 2023 by Ah 214
huge shoutout to beth from this ee store who was super patient in helping me sort out a sim and get the best deal possible for my switch from plusnet
June 2023 by Alan Holmes
The staff were very friendly, very experienced and knew what day was talking about. They took their time to explain exactly what they were doing as I am not very technically experienced. They help me all the way through. I would recommend EE store to anybody
May 2023 by Bex
Fantastic customer service from the two ladies in the Weston store, and also from the gent with the beautiful tattoos. Genuinely can't praise them enough. Helpful, informative, addressed all our questions thoroughly and clearly. Top tier service
May 2023 by michael hill
New contract very helpful staff
April 2023 by Harry Fisher
well worth the visit
April 2023 by Mo Selim
Stuff very professionallyLovely quickly everything done good network not expensive
April 2023 by Peter Dodge
It could be that less is more, but I'm not so sure. Most do their deals online these days maybe.
February 2023 by Michael John Long
Pleasant store, nice helpful staff
February 2023 by Aimee Christine
I was stuck on my scooter an EE customer and wouldn't even let me charge it!... never met such unhelpful people...
December 2022 by Clay Johnson
Arguably one of the best EE outlets out there. Yes it can get busy, and sometimes you're put off having to wait. But Weston's a relatively small seaside town, and EE offers some of the best deals around. Something worth noting, is that in-store offers will always trump whatever is advertised online. Remember, they have capacity to adjust the deals because their margins allow for this. Negotiate!
