March 2024 by Connor Harding
Polite friendly helpful professional team.Hope to do business again.
March 2024 by Christopher Murray
Very poor customer service. They don?t get back to you at all and are rude! Have been trying to make a complaint but just get ignored
December 2023 by W S
We needed a short term tenancy in a difficult rental market . Imogen & Alex went above and beyond to secure a property for us. Emails and calls were either answered or returned promptly . We were very happy with the service.
October 2023 by Sharon Nickels
Used Cooke & Co. Imogen Matthews, was most helpful, knowledably and friendly in helping me secure a cottage in Banwell, highly recommended. Thank you
September 2023 by Adam Palfrey
Rented with them for almost 2 years told the house was going up for sale so had our two months notice. A month later the house is up for rent again with an increase. Speaking to the neighbours same story as the previous tenant. Stay clear.
June 2023 by Hannah S
Couldn?t even arrange a viewing! Told me the property was tenanted so they?d speak to the tenants about when they could accommodate a viewing, never phoned me back. Emailed to chase, no reply. If this is how they treat enquiries then no way I?d want to rent with them!
June 2023 by Keith Batey
Terrible experience trying to rent and view properties. Seems favouritism is in place or they just make stuff up to put you off?? AwfulTo be fair they read this review and called back to try and rectify the issue.Changed from 1 star to 3
April 2023 by Jack C
They are truly awful from start to finish. The main thing is the complete lack of professionalism. I share the same sentiments as some of the other reviewers who have actually dealt with them.
February 2023 by T
Repeating the majority of 1 star reviews. Discrimating because i don't currently work ( I have a baby) however my partner is in full time employment. They told me a property had been let out yet have arranged a veiwing for my friend! I also rang about a different property to which I got told I'd receive a phone call when they knew when they were doing viewings for it - I never recieved a phone call. We are still in the process of trying to find a bigger house however we have decided to completely avoid cooke and co and would advise everyone in the same or simular situation to do the same
December 2022 by Dawid Szyma??ki
Excellent customer service from viewing to moving in. 24/7 support via email or call phone, even when they have a day off. Great team. Alex always happy to explain everything if needed. 5/5 ?
October 2022 by Tomasz Trzonkowski
A really very good agency, through which I rented the property in which I live until today, I recommend this agency to everyone. ??
July 2022 by Flavius Tudor
Worst agency in my life,don t due nothing for you,repairs etc,just threats and bad words..Stay away.
April 2022 by Jay Ashworth
I've just moved in and I couldn't be anymore happier with the way Cooke and Co Weston handled my move: simple, straight forward and they were very helpful. I would especially like to thank Imogen for making it all very simple for me and show my appreciation for Imogen's well mannered and kind approach... Thank you Imogen. :-)
January 2022 by Hijikata Toshizo
Very rude and discriminating agency, on a phone and emails to Eastern European guy (me) they were as rude as can be and said they have nothing they can offer for us and gave me any excyse they can while my fiance who is British had completely different treatment, she was even given a viewing of property we were interested in. Unprofessional people like this shouldn't run a business. Stay away from them.
November 2021 by Tina Nunnington
I am a landlord. Cooke have been managing our portfolio for quite a few years. Communication is terrible; emails ignored, calls not returned. 4 of the 9 reviews are from staff so not a true reflection of their 4.9* rating. Gail, the business owner, is rude & I do not know how they are still in business. They do not do a thorough job on anything & when you have to chase them for rent money due, it takes then literally weeks to get back to you, let alone get the rent money to you. The staff turnover is high, I wonder why? This is never a good sign. When we gave notice to terminate our contract, they done everything to make things as hard as possible for us and the new managing agent. I would not recommend this company in any way shape or form. Learn by our mistake; use another company. A very unprofessional company.
