January 2024 by Edward Miller
Went to return an item that I bought yesterday that's incredibly slow and not fit for purpose, I was told because it is because it's an older generation model and was refused a refund. In that case, it shouldn't have been purchased by the store in the first place.Store credit isn't a good enough alternative and I'm definitely never buying anything from here again and would advise anyone else to do the same. Just save yourself hassle and buy from Amazon where you have more consumer rights.EDIT: The bottom line is you sold me something that doesn't work then have the nerve to tell me it does and spew out some pathetic excuse for it disguised as a 'policy'.DO NOT buy from this excuse of an electronics 'store', you're a disgrace and the whole chain deserves to go under.
December 2023 by Ruff Rida
Used to be good when upstairs part of the shop was open aswell,gone down hill since they've closed it also lack of stock. You can order online but costs more money.
November 2023 by June Rogers
Lovely coffee very friendly staff
November 2023 by DannyB
Good variety of consoles plus the older retro consoles such as the Sega mega drive, playstation 1 and 2, Atari lynx and more.Games of all types are available which all are extremely cheap for the 2nd hand games, plus the usual up to date brand new games at retail price.Would highly recommend to all.AAA++??
September 2023 by Luke O
Went here today expecting cash in hand and all I walked out with was disappointment.Blonde haired employee refused to buy anything that I?d brought him even though it was all fully functional, when I asked him why he scoffed and turned around leaving me feeling rather embarrassed.
September 2023 by Nik Taylor
Expensive to buyBut what they pay for items is disgustingly poor
September 2023 by ?ukasz Czeka?a
Don't bother - get stuff of eBay waaay cheaper!
September 2023 by Khaled Mayar
I bought a Poco F3 very cheap and it is with its original charger, usb cable.Thanks to the CeX???
September 2023 by Khaled Rahman Mayar
I bought a Poco F3 very cheap and with its original charger, usb cable.Thanks to the CeX.
August 2023 by tobyn skinner
Bought diablo 4 yesterday, didn't work, to9k it back today. They told me they can only give me store credit. I refused, never buying anything from there ever again. Consumer rights act 2015 specifically says that I can return something that is of unsatisfactory quality within 30 days of purchase. That's what trading standards told me on the phone. But cex don't care about the law.Edit: I don't care what your policy is. That's the law and you're breaking it.
July 2023 by Salah Alansari
I bought Sonic Adventure DX for GameCube for 40£, when I try to played it, it doesn't work, it was a very very scratched disc
July 2023 by Lee Smith
CeX is a 2nd hand shop that buys and sells unwanted electronic goods, including laptops, computer components, games consoles, and more. I have been to a few CeX stores in the past, and I have found that the selection of goods is generally good, but the prices are often steep. I understand that CeX has to make a profit, but I think that their prices are often too high especially when you see the difference that they pay for goods comparing them to their resale price.Overall, I would give CeX a 3-star rating. The selection of items available is good, but the prices are often overpriced. I would only recommend CeX if you are unable to find the item you are looking for elsewhere, or if you are willing to pay a premium for the convenience of buying it in person.
June 2023 by Dominic Jarvis
Saw a game in the window. Went 8n to get it. But I was told not compatible with my xbox. And was shown one that was. So win win.
June 2023 by Terry Pease
Nice shop if you need a phone tablet or other bit
May 2023 by Jacob Hall
Absolutely atrocious refunds policy. I sold my old graphics card to them in exchange for store credit towards a better card they had in store. The card they sold me WAS NOT FIT FOR PURPOSE as it overheated under the slightest use. Was told I couldn't try to fix it myself without voiding the warranty and thus not be able to return it if it was just broken.I decided to be safe and return it but they would not refund me the whole amount due to the portion I bought with store credit. They said they could give me the credit to spend in store but I was uninterested in buying anything else that may be broken. I asked for the cash value of the card I sold instead but they told me they were unable to do this. They also informed me they could not return the card I sold. In the end I had to use the credit to partly buy back my old card and then sell it again, leaving me with a whopping £24 profit that day and at a net loss with the original card.TL;DR I was sold a faulty upgrade to my PC and was not allowed to get my old part back, leaving me £100 worse off
