January 2024 by David Isaac
The staff were quite unfriendly; the guy at the self service checkout couldn't raise a smile or say hello whilst helping me. Staff need training, expect better from Waitrose.
January 2024 by Jan Mackenzie
Very disappointed. Long time since been to Waitrose. Almost all veg wrapped in plastic. Scales did not work. Some items missing froma-z lookup so couldn't weigh. Tried to save bags ny putting several items into one but had to stick labels on bag which confused the scanner.
January 2024 by Bridget Rollo
I got the few things and I greeted a staff member snd she fid not even say hello. I noticed thd floor had food on it and it was sticky. I told customer service and I then waited in the queue at the self service 10 minutes, The tillls queues were verylong as well. I got my free coffee from the machine and asked a member of staff where could I sit to drink my coffee he said in the cafe if you buy sonethig to eat. so I took my coffee and went out to it. Other waitrose store have long counter with chairs for customers to sit and drink their coffee.
December 2023 by Mark Matthews
Great little Waitrose all you need.
December 2023 by Simon Hyett
Excellent store...especially the café.
December 2023 by Timothy Von_Seld
But disappointed, had sirloin beef marked up on the shelf for 18 squids but at checkout was 68 squids needless to say that went back. Apart from that nice shop and selection
December 2023 by Christine Goodwin
As a regular Waitrose customer, I have an on line delivery every week, and do a top up shop in store once or twice a week. Just a small point but nevertheless an irritating one, I always pick up a copy of the very informative Weekend paper with my top up shop on a Thursday, for the last two Thursdays this has not been put out at the entrance to the store as it normally is, I asked an assistant and was told that it had not arrived yet, I then wandered down to the check out and saw a pallet loaded up with them, and asked an assistant to get me one from the pallet, it was obviously the case that nobody could be bothered to put them out, as I say a small point but one that should be addressed.
December 2023 by Beatrice Pashley
The decision to get rid of some of the normal tills and expand the self scanning was wrong. Self scanning only works with a small shop and the available space to put items is too restricted. The two remaining tills are now always busy. Whoever made this decision has not taken the time to check the demographic of the branch customers. Waitrose managers take notice and check the self scans in Morrisons, they have got it right.
November 2023 by Kieron Earnshaw
popped into this store for a few things on 28/10/23 at around 16.30 ?. From the moment I walked in I had many staff following me around the store. I looked back at the women in black suit and she was saying to her head piece they are looking at me now so then when I knew they was definitely following me so I asked her what?s her problem and whys she following me around. for her to say it?s my job ( she definitely wasn?t a prison officer) ?.. everywhere I went there was a member waiting for me absolutely disgusting and made us feel like some sort of scum. Fair to say I will not be visiting this store or wells again that?s for sure full of arrogant rude people !
November 2023 by Omega
Easily the worst staff of any shop I?ve been in and definitely the most unfriendly Waitrose I have ever had the displeasure of being in. We was treated like criminals since we walked through the door. Had the short manager, with a massively inflated ego, follow us around the shop the whole time and taking about us to other staff members over the microphones which was plainly obvious and once confront was told with a horrible attitude she was ?just doing her job? but the last I checked it wasn?t her job to harass customers. This was my first time in this city and the first interaction I had with anyone there so it tainted my entire trip and my view of everyone there. Left the city feeling extremely disappointed feeling as though everyone there looked down on us and they was all a bunch of stuck up snobs. Not the day out I had in mind.
October 2023 by Prime Time
Waitrose will forever be the bastion for middle class life. However, as someone who travels up and down the country regularly, I have repeatedly found the staff here smile less, to be cold and nigh on sneer down at you if you ask for help with processing a voucher, using the coffee machine or even help locating particular goods on a shelf!I do ponder if it is something in the water or what the bishop delivers in his sermons, and yet others in the city smile or pervade warmth.So is it the management or something else?One can only guess.In the meantime, they should visit Edinburgh?s Waitrose or the one at Saltash, Exeter, but not the one at Redlands, Bristol they are just as bad?. Almost!
September 2023 by John Letchford
Very nice clean store, well sticked, friendly staff.Shame only one loo open, so there was a queue!
September 2023 by John Futcher
Terrible signage for car park and pedestrians. Claims to be convenient for the cathedral. It isn't convenient but I've revised review to give 2 stars because you can at least pay by card - many council car parks require a dedicated phone app and don't take cards or cash. This review does not apply to the shop itself, which I didn't visit.
September 2023 by John Corr
Excellent store with best value meat and the broadest range of grocery items - just need to watch the 50p and £1 being added to pricing beyond the standard shopping basket. Some decent wines across all price points, Lidl better value for soft fruit. Tesco competitive for clubcard holders.Lovely coffee shop too. Very jolly staff
September 2023 by Iain Laslett
Having visited other Waitrose food markets in Wellington, Weston & Exeter, I found Wells offered restricted entrance access by car. This is not Waitrose fault because the parking is also shared as a public car park for Wells. The shop did not give the pleasurable experience other Waitrose shops offered. This was mainly because the store has a sightly different layout. Not the usually enjoyable experience one would expect.
