December 2023 by Mike fox (Tyreman)
Very friendly staff and professional service, all concerns and questions answered putting you at ease before you committed to a new contract.
December 2023 by Dean Veysey
Excellent customer service from Shaun in Wells EE store today great guy ?
September 2023 by Suzanna Viney
Excellent Service from Aaron and Sean when I came in to report my phone damaged. Sean stayed on at end of the day to make sure I was organised for a next day delivery entertaining my kids as I spoke to the insurance company. The next day Aaron made sure I was completely supported when the delivery company delivered elsewhere. The company paid me back £30, for the mistake and Aaron made sure I had a phone no matter what to use as I walked out the door. Very lovely, kind efficient and informative. They did everything to make me feel at home and leave with everything I needed in place :) I can?t wait to come back!
July 2023 by ellie
I was served by a young incapable girl Paige. I am from Australia travelling Europe and the UK and was after a SIM card for my time away. Rather than offering me options she was quick to laugh at my accent and rudely made a comment "what I was doing here" from Australia coming to the UK. I was not offered any options whatsoever as I didn't have a sort code and she did not assist me at all. She was halfway through serving another man who "left to another shop where people know what they're doing." Absolutely terrible service and appalling customer interaction as someone who should be wanting to make business for their company. Do not spend money here, so disgusted by my treatment as a customer willing to pay money. She was awful and ruined my day.
July 2023 by Tom Osborne
Absolutely awful PR skillsWasted so much time after calling them for updates on data cards
June 2023 by Sharon Sipson
Absolutely amazing staff, sorted out my new mobile and watch. Set everything up for me. The shop in Taunton sold me, but said that I had to set it up at home, my generation or maybe it's just me couldn't. The young man in Wells, so helpful set it all up. Thankyou
June 2023 by ANDREW THOMAS
Fast Service highly Recommended.
May 2023 by Jenny Parsons
Served by the amazingly helpful Cerys.I needed to change my network to ee and get a new phone,the whole process was helpful,informative and she went above and beyond to help me. Everyone there was very helpful and professional. Will definitely get my phones from here in future and much better network than I had.
April 2023 by Verity Ballard
Good little shop. Friendly staff who went above and beyond when I had to wait for my phone. The staff put on Bluey for my two year old who was getting a bit antsy.
April 2023 by Maggie Mooney
My husband and I both required to upgrade our phones. We were attended to by several colleagues, and one in particular, Zac, went 'above and beyond' to solve various problems we encountered until after the shop was officially closed! Thank you.
April 2023 by Rich Counsell
Inept and unhelpful staff who are just trained to sell you a handset rather than help existing clients.
February 2023 by Andrew Farrow
The manager of this store is amazingly helpful, he was asked to deal with an out of scope query and did so perfectly!! 100% helpful and deserves maximum credit. On the other hand BT that sent me to the shop for a problem that they should have dealt with over the phone, I have had appalling service from, the internal cohesion of business ventures seems to be very poor regarding the relationship between BT-Shop and BT.
October 2022 by Heron
Asked if they had a desktop charger for Doro 7030, the phone my mother had just received from EE as an update.They replied without any hesitation that despite sticking the mobile telephone they had no desktop charges, ie, 'cradles', and the best thing to do was to check on-line.A clear answer and honest advice
July 2022 by Kate Tucker
Went into store yesterday for an upgrade and to get my 10 year old her first phone. Everyone working in this store was very helpful, brilliant customer service! They went out of there way to help me make sure i had all the parental controls on my daughter's phone. I would definitely recommend going to this store! ?
June 2022 by Michael Gillard
Could not sort out my problem with mobile.