March 2024 by Regina Del Cid
Beautiful hotel. All people very nice and willing to assist. The town is like a enchanted fairy tale. Love this place.
March 2024 by Confident Horse Rider
I just popped into for a Sunday roast with my daughter and my little dog. Absolutely fantastic staff, so friendly and great service. My doggie was offered a little dinner as well, much appreciated ? Food was very generous and very affordable. Lovely to eat here where it?s wonderfully chilled and comfy! Thank you!
February 2024 by Gary Shail
Nearby activities: Literally opposite the fantastic Wells Cathedral
February 2024 by Morgan Evans
Service was great and the Hot Fuzz location was fab. Such a nice little city the Swan Hotel is in.
February 2024 by Mark Southcott
Great location ? staff ?. Shame about the warm water. Overall very nice stay. ?
February 2024 by Robert Rosser
Excellent Sunday lunch, thoroughly recommend. Between five of us two had turkey, two had roast beef and I had the pork. All of us cleared our plates and all agreed it was all cooked to perfection.Staff were all polite and attentive as well.Will definitely visit again when in the area.
February 2024 by Dennis Hier
Fantastic Hotel, staff are brilliant, excellent food. I would definitely recommend.
February 2024 by Tina Jacobs
Had the most lovely stay here. Everything was an exceptional experience. Food. Cocktails. Room. Can't fault it. If you haven't been you must try. They go above and beyond to give you a memorable stay. Big shout to tall dark haired man behind the bar that makes the best pina colada. And thank you Martin (boss man). Your all fab and doing a great job. 10 stars ?
February 2024 by Peter Auger
lovely hotel,friendly staff ,super food .open log fire,lovely suite 3 rooms just
January 2024 by Maria Collier
Booked a joint night away for our anniversary/mums birthday in so called ?superior? rooms. Had a lovely, friendly welcome from Laura on reception, however, on arrival one room was freezing and the other was very dark and overlooked a dark alley which was depressing. There was nowhere but put your toiletres in the bathroom, one chair in the room, the bathroom was very dated with terrible shower and had a shower curtain instead of a screen (who has them anymore?). There was certainly nothing ?superior? about either of the rooms!We had prebooked a table in the restaurant for an evening meal and surprised to see that there were only four other people in the room. The restaurant was so cold that we were shivering and had to ask for a heater. The food came out on cold plates and was a really poor standard (no better than basic pub food). There were lots of items not available from the dessert menu but after the poor mains (and sharing starters which tasted like frozen items) we really didnt want any anyway. The bill arrived and we were shocked to find it came to nearly £160 and upon checking saw that a pint of IPA was nearly £7 ? and we were charged extra for fries as the chicken didn?t come with anything ???? we were so disappointed and deflated and obviously questioned the bill as this was London prices but were told the pricing was correct. Breakfast was lovely and no complaints on that score but strange how you can get a breakfast so right and a evening meal so wrong so presume it?s down to the chefs?We have stayed at a few coaching inns before and this one sadly let us down and we were appalled by the poor standard of food as well as the overall price. The whole hotel was cold and souless and nowhere near like the standard of the feathers in Ledbury. It was very poor for the money paid and all of us left feeling very disappointed and upset as it was booked for a special occasion and it didnt turn out like that. Our complaint was passed on when leaving and we would be giving it two stars if it wasn?t for Laura or the breakfast but three stars is being generous. It really isn?t worth a visit and would advise to stay elsewhere if visiting Wells which is a beautiful city.
January 2024 by Jacqui Corrigan
Visited for lunch yesterday, lovely food, great service & friendly staff. We sat looking out at the cathedral which was really
December 2023 by David Mountford
Another wonderful experience at the swan Hotel thanks to Callum and all the staff. The food was excellent the room was superb with a beautiful view of the cathedral. Would definitely recommend to anyone who wants to visit Wells.
December 2023 by John Morris
We stayed here because we were going to a concert at the cathedral, excellent location if you're going to the cathedral as just couple minutes walk. We found all the staff friendly, efficient and attentive. Christmas meal was excellent value for money and very tasty. Overall would recommend this hotel if you're coming to Wells.Food & drinks: Overall the food was good and value for money. We really enjoyed the Christmas Meal, the ingredients were good quality and very tasty, especially the stuffing and just the right amount so you didn't feel uncomfortable after finishing the meal. The food was only let down by a couple of small things. Not enough blood orange sorbet with the chocolate mousse with the Christmas meal (A chef's splat is just not enough!) and hard poached eggs with the Eggs Benedict in the morning.
December 2023 by James Abel
We had a family meal there to celebrate a special occasion. The food was very average and service friendly but poor quality. I ordered the seafood linguine which happened to be the most expensive thing on there menu. It was a plane tomatoe sauce with a few frozen prawns and mussels. No seafood flavour at all and a very small portion. Very disappointing. All the other meals were equally disappointing.
December 2023 by Tim Hall
Lovely hotel - good food, good service and very comfortable room. Would definitely stay here again. Thank you.
