March 2024 by Adrian Ciovica
Waiting for a parcel and was dispatched with Royal Mail 5 days ago I have the tracking nr an this guys they can find it unbelievable the service is terrible from them
January 2024 by Maureen Finka
Obviously no one from the office reads reviews or there might be some improvement in services. I called in the office to pick up a parcel Saturday 30th after 2 attempts made to deliver while I was on holiday. Told it was back out on delivery but it still didn't turn up. Went to the office again the following Tuesday and found the office had closed 10am 5 minutes before I got there. Appalling service ,many people there angry that there's only a 2 hour slot to collect in the morning. I am an ex employee of 24 years and am shocked by how Royal mail's service has has got so bad.
December 2023 by Google user
Always had respect for posties until now.\\nMine doesn't seem to know where the front door is a\\nand because I gave permission once seems to think it's OK to access my private back garden and leave post by the back door even when I'm in.!\\nAs a result I requested deliveries to the sorting office which according to other posts never seems to be open.\\nI have had to opt out of safe space which I didn't request anyway .I would rather deal with the other courier services now, at least you know what to expect!
December 2023 by Rosemarie Harris
Always had respect for posties until now.Mine doesn't seem to know where the front door is aand because I gave permission once seems to think it's OK to access my private back garden and leave post by the back door even when I'm in.!As a result I requested deliveries to the sorting office which according to other posts never seems to be open.I have had to opt out of safe space which I didn't request anyway .I would rather deal with the other courier services now, at least you know what to expect!
December 2023 by John Way
Email states delivered last night but no sign.Office only opens for 4 hours per day shocking service.
November 2023 by New Blue
If I could give 0 star I would. In this day and age how are you only open for 2 hours in the morning and then after 4pm for 2 hours, what is the actually point. Also staff at this branch aren't helpful at all and never seem happy to see customers. I won't be wasting my time or money at this branch anymore
November 2023 by Roger Johnson
I think that zero stars would be over generous, more chance of meeting god than receiving my parcel, three days in already.
November 2023 by Ben Goddard
Can't give a 0 star. This is nothing against the staff that work there or the posties - RM has to either go or evolve. I cannot pick up parcels or drop parcells off as they keep changing the opening time. Now, it is a few hours in the morning and a few hours in the afteroon! This is ridiculous. No customer service whatsoever.
September 2023 by Mary Omara
If I could give 0 stars, I would. Why is this sorting office still going. I'm not even going to use the word "open" because every time I go there to customer services, it's shut. Waste of a wage packet the lot of them. The whole lot of them should feel ashamed picking up their wages each month. The country wouldn't miss this company if it folded. There are a lot of more competent companies around who are reliable
September 2023 by Jackie Watson
Sent a small Parcel 1st Class signed for on the 9/9/23 and still hasn't been Delivered I am sorry to say that Royal Mail has gone down hill it's just a Pants Service and paid £5.39
September 2023 by Robert Galley
Royal mail, ha, its a joke, when I see on my delivery notes that's its Royal mail delivery, I know from experience that it is not going to be delivered on time as stated , its Frustrating when it's important to have it on time, then suddenly the dates range from , say,, 4th to the 10th, when other delivery services are on time and on the hour,, no wounder they get nickname, snall mail, its Disgusting quite frankly.
September 2023 by Hannah Lamb
Been notified our parcel is due for delivery - on the first day we were given a time slot and now it?s just due for delivery - been two days of waiting in so far. Is it so bad that, like they do in Uganda, we now have to go collect our own post? The post van has been at the end of our road today. Remember when all post arrived before 11am and there was a first and second post and posties had a smart uniform?
August 2023 by j bh
Waiting for a parcel, which they tell me is at the Delivery office, but as it?s part time opening can not get it. What happened to DELIVERING it, as you are supposed to do?
July 2023 by Henry Andrew
Awful service, the only delivery service who leaves a slip anyway, I request a Saturday delivery instead - they fail to deliver.Now I have just walked the 20 minutes to the depot during one of my very rare WFH days to find they have further cut the opening hours of the pick up service to avoid lunch. When I assume is the only time working people can collect...I can only advise businesses to not use their services, let them continue on their path to irrelevance alone and use a competitor instead.
June 2023 by Michelle Smith
If I could give 0 stars I most definitely would. Attempted delivery of a letter on Saturday, I was working and it needed signing for so it wasn?t left. When I got home from work and found the card saying they would try again on Monday I used the app to change the day to Tuesday, my day off. So what did Royal Mail do , they returned on the Monday when I was at work. What?s the point of the app if they completely ignore it. Waiting in all day on the Tuesday only to find out it was still at the sorting office. What a wasted day, FUMING ? ??
