June 2025 by fob welch
Mollie may specifically was exceptional in her care and service and kindness in helping me and my elderly parents in acquiring and upgrading my phone. She needs a shout out and acknowledgment in her service
April 2025 by Julia Ridge
I visited 02 on Sunday, to see what they offered. I was served by Alex. He was knowledgeable, and served with integrity and kindness. I would highly recommend O2 in Taunton
April 2025 by Alan D
An expensive international plan that is NOT international.
A text when you are outside of O2's international plan to buy more data at a minimum of £29, that doesn't cover any texts or calls.
Be very careful if you travel overseas, even with a so-called international plan.
Dreadfully rude and unhelpful employees, too.
Wouldn't recommend them to anyone.
Zero stars if it was possible!
March 2025 by Steve McCormick
Excellent customer service as always and very helpful and friendly staff
March 2025 by Alexandra Kellow
Alex was so helpful today. He took time to set up a new phone, explaining how it worked. Nothing was too much trouble
February 2025 by Richard Philpott
Went in today to buy new phone. Chris showed me options and offered me a very good deal. The screen on my old phone was badly damaged and virtually unreadable but he managed to successfully transfer all the data. I returned to the store when the data transfer was complete and was served by a young lady with a very pleasant personality (didn't get name) who completed the set up and ensured I was happy. OUTSTANDING SERVICE. Well done!
February 2025 by Lyn ClashAccount
Went to collect a order i paid for but this one staff could be more helpful, telling me straight away i couldnt get it bec i dont have a photo id,i said it didnt say on the site that i need to bring one,but this staff is the most upfront person working in retail ive ever come aceoss,as if its a crime to approach him.
November 2024 by Derek Vowles
False advertising of free item when purchasing new phone. False information given as to how to receive free item. No email or text messages received, no help when calling to ask how to claim from employee who served me or manager. Feel very let down and won't be buying anything from O2 Taunton again.
June 2024 by kevin johnson
Not helpful when phone was locked when changed to O2. Told only way to fix it was a factory reset and fact that it was locked was nothing to do with moving to O2. They were wrong on both counts. Unlocked it by switching it off for 30 minutes rather than losing all data. Common issue when switching provider.
December 2023 by Sally Westney
Brilliant service this morning.Thankyou to Raph for helping me sort my mobile phone problem.Also guy with long hair.
November 2023 by Mandy Best
Very helpful got new phone, but sadly, Sim didn't connect properly. I went back as advised when I called Store, and Sim was replaced. The new phone working fine thank you for excellent customer service ?
October 2023 by Veronica Vince
With all the issues I had with another company the lads sorted it all out for me and they were absolutely brilliant. I would definitely recommend them to everyone
October 2023 by TRACEY DISCOMBE
Amazing service. Thank you David - above and beyond. Really appreciate the knowledge and understanding and made a point of looking at all options and best deals. Thank you
October 2023 by Charlotte Conroy
Very friendly and very helpful
September 2023 by Sergio Daniel Martins
Very good experience, very friendly staff, kind and approachable.
