January 2024 by Richard Brimblecombe
The whole experience was brilliant. First class service when buying a sofa sales person went above and beyond and made the whole process so easy
January 2024 by Nigel Carle
DFS store in Taunton is a large modern well laid out store with a large selection of sofas, the staff are very helpful and professional, they helped me through buying my new sofas and answered all the questions I had. I would definitely recommend this store to anyone looking for a new sofa.
November 2023 by Richard Taylor
Neil the sales rep. Was superb.. credit to company.. made a sale as easy as possibly could.
October 2023 by D Smith
We went to the Taunton store because it had a particular sofa we wanted to see before ordering to make sure it was comfortable. It was perfect!I was going to order it online when we got home to Weymouth but Gareth was so helpful so we ordered it in store, it was much easier to go through everything with him. Can?t wait for it to arrive now! Thank you Gareth. Fantastic customer service!
September 2023 by Shirley Willis
I'm massively disappointed with the service I received. I went to dfs as I have purchased before, but it just shows it does pay. I explicitly asked for a SOFT mattress, and upon delivery I found it was a medium soft. I explained in store I needed a SOFT, and not a medium as I already have a medium. They told me that they didn't have any SOFT in store for me to try, but that we could order the SOFT. After receiving the wrong mattress I called the customer careless line and was told, its what you ordered and signed for and that is that. I'm now left with a mattress I cannot use and is still in its plastic wrapping. I am so disappointed with their attitude and will never purchase another item from them again, and am looking at taking action through the credit card company.
August 2023 by Bernie Cook
The store was void of customer footfall which made it easy for me to shop. The choice of settees was good.
August 2023 by Paul Smith
Good selection and friendly helpful staff, no hard sell , honest, unbiased and helpful
July 2023 by Derek Northcott
What a great experience. From the moment we arrived we enjoyed a great experience. We were made to feel very welcome and comfortable. We were looked after very well by Kyle. Would highly recommend this place.
June 2023 by Carol Sessions
Dealt with NeilWas so helpfulRang us straight back when we had a queryFirst Class Customer ServiceLoving the Sofa
June 2023 by James Pearce
Almost gave a 5 but the A/C needs fixing in the showroom,... sauna. Staff were friendly and helpful and good parking.
April 2023 by jay N
Very clean and tidy, staff happy and offered help, but not pushy and didn't make you feel like you was just a sale to them. Asked good questions about what you was looking for and offer honest and good information
April 2023 by Andy Boult
Good choice, good service, some good bargains as well and prices to fit all budgets, and on some items a 2 week delivery
March 2023 by Lee Smith
Bought 2 new sofas, got delivered on a Friday. Noticed a difference in the cushion firmness. 4 cushions in total in memory foam. 2 cushions are quite firm to sit on, what I'd expect. 2 you literally fall through. Helpline were good. Got a call back to discuss issue. Was told cushion will free up over time. Up to 12 weeks I was told. 1 day is slightly less. After expressing my discontentment, we have an engineer coming for a home visit later in the month. Will leave at 4 stars and review in March.
February 2023 by michael Bryant
We were looked after by the sales team very well, we have purchased from this place before and felt confident enough to place two orders again.
January 2023 by Phil Jeffery
Emma was very helpful, and we eventually settled on a sofa that will fit in our bay window. £99 delivery is a bit steep but managed to get this waived by taking out furniture protection cover...
