January 2024 by Vicky Hallett
The pizza was lovely but there weren't enough staff so had to wait a bit to order mains & then desserts. Also need to turn the heating on as it was cold.
January 2024 by Georgia Mead
I came to the restaurant on Boxing Day with my partner and we had a wonderful time the food was fabulous. We want to say a massive thank you to I think her name is Elle she was amazing and made us feel very welcome and so patient as we took so long to choose our meal. Thank you very
January 2024 by Winodino
Wow, what an amazing experience tonight (Friday 5th) we came in as a table of 4 and all of us had the most incredible meal. I was a little dubious to come into a chain as it was my partner's birthday but none of us could fault it. Our waiter Ryan (hes the manager I think) gave us an experience we won't forget. Everything about his service was incredible. He was attentive and we will definitely be back if not for the food to have the pleasure of being served by him again. Thankyou for the best meal ?
January 2024 by Michal Durecko
Came in at 8:40pm on 31st December to check if food is still being served. There were no signs about adjusted hours, google and website still stated 10pm. I came in, i was left standing by the door for 5-10 min, waitresses looked at me and just turned away. MOD or the Manger was on the phone by the till by the door. She turns around and stares at me. After about 15 seconds of this awkward state of being, she half snaps at me "is there anything particular you want?". I was taken aback and managed to ask if they are still serving food. I received a look of confusion and anger with a dismissive "No". As an ex staff of this establishment, i am honestly amazed at how far this lovely place fell. I was not rude or pushy, so i really dont understand where the hostility came from. Waitresses and bar staff ignoring me at the door is also beyond belief as when i worked there, this would be unacceptable. Retracing my 5* review
January 2024 by Cosmas Chan
Great service, attentive, (06/01/2024)I ordered a cheesy carbonara with bacon, mushroom and truffle pizza and a coffee toffee pudding, absolute deliciousReasonable
December 2023 by Becky Wright
Lovely meal. Great service thank you to Ella and team for making us feel very welcome.
December 2023 by Melanie Smithers
Only rated as 1 star as nothing in minus numbers. Had butterfly prawn that was like rubber and was inedable, carbanara that was worse than the worst microwave meal you can buy. Couldn't eat it. Friend had pizza with little to no topping and the base wasn't cooked properly. Was horrible. Waited ages for food even though pre booked as was a works Christmas party and they were given a list of everyone's order priour to the event. Food came out at different times. Waitress was very nice but seemed she had been thrown in at the deepend and hadn't had sufficient training to cope with the situation. Waited so long for the drinks that some of us went to the nearest bar and had a drink. When we came back our drinks were then served to us. That's how long it took!Wouldn't recommend to anyone
December 2023 by Agnieszka Meller
Staff not paying any attention to us. After ordering the drinks, we waited 20 mins, and had to ask again how long we would have to wait.My partner ordered pasta but the waiter forgot about parmesan, until we asked about it.The food was delicious.After the main meals we were offered a menu with deserts. I asked if we could have more water. After waiting 15 minutes, we decided to ask for the bill as the water never arrived while the staff were chatting and giggling (3 young girls).Other clients also tried to have their attention, unsuccessfully.Overall, the FOOD was VERY NICE but theSERVICE really POOR.
December 2023 by John
Really enjoyed the visit. Food was great and service excellent. Just two girls running the show due to sickness and they were brilliant.Thank you Ella and
December 2023 by Tom Lawson
Ella was our waitress and she was absolutely lovely. She was polite and friendly, and really made us feel at home. We both had allergies and she stayed to help us when we had any questions. The food arrived quickly and was absolutely delicious. Definitely coming again and recommending to all my friends!Dietary restrictions: Gluten free options are fantastic
December 2023 by Lydia Norman
Ella was brilliant at our evening meal! Really good service and really friendly, will definitely come back. Such a good meal. Thank you!
December 2023 by Sue Butcher
Food orders confused, long delays, really not good ! Manager said lots of new staff and DID give us a discount but the whole experience of celebrating a birthday was ruined !
November 2023 by Linda DeCarlo
This restaurant was recommended to me by a local as a great place for authentic Italian cuisine. Unfortunately, we had a horrible experience with food that was undercooked and subpar. After sharing our concerns with the staff, we were then notified that the chef had called in sick that day. The redeeming quality was the excellent customer service by Kirsty and Stan (acting manager) who went above and beyond to make our experience as good as possible under the circumstances. Stan is an asset to the restaurant, and had it not been for his professionalism and excellent customer service then this would have been a 1-star review.
November 2023 by Unnamed Unknown
The Pizza was great and the staff were friendly. The food was delivered relatively quickly. However, the tables were not clean.
October 2023 by Amy Duck
Amazing food, staff were lovely and quick service. Thanks so much!10/10 ?
