February 2024 by Emrys John
Visited the store today.Clearly from the assistants demeanour she didn?t want to be there and just not prepared to help with my enquiry
September 2023 by Rachael Cleverley
Called to ask about a postal order late on Wednesday afternoon, spoke with Charlene who advised me this was possible & there was a multi buy offer on on the items ( lemon & mandarin hand wash) I was after. We agreed the sale & delivery costs (DPD), I paid by card over the phone, receipt was duly emailed & here we are Friday am & the orders been delivered! Thank you so much Charlene. Brilliant service! Rachael
September 2023 by David James
Great phone communication and professional mail delivery via dpd ... will definitely use this branch as my go to for MB delights ... regards David R the candle fan ??
May 2023 by Martine Rowe
Normally have a good experience here but today staff were not as pleasant and helpful as they usually are. Bought wrong perfume. My partner went back and exchanged it and was refunded the difference. When I got home (over hour away) I Checked receipt and realised I was nearly £20 missing from the refund. I was shocked to see written unwanted gift on x4 body washes and took them off and then they added them back onto the receipt but charged me an extra £4 per wash something on top of what I had originally paid. We did not return the x4 body washes as we wanted those. This is unethical and very disloyal and basically theft. I have taken this up with the complaints team. Shame on you.
December 2022 by Daniel Penny
Lovely experience shopping here today. I also shop in the Bath branch also. Always a perfect escape from the rest of the shoppers. Displays are lovely and all neat and well presented. Some excellent discounts in store also. Molton Brown is a premium brand and this branch has some great offers. Hand basins to wash your hands and try out the range etc. Everything is available to try such as fragrance etc. Staff are not pushy at all eithe which is perfect. They ask if you need any help and then leave you be. Perfect. I purchased a 100ml of Russian leather fragrance and some shower gel and a travel spray. Person on the till was friendly and treated my items with care. Thank you. X
October 2022 by Sharon Symes
Visited Molten Brown today at Clark?s Village, absolutely fabulous shop, Jane was very helpful and help me sort my Xmas shopping , left feeling very happy, I had lots of bargains.She took great care in helping me select products,smelling the fragrances,finding the best offers,and even the correct size gift bags for my purchases.Thank you Jane you do a an amazing job ??
October 2021 by Paul Atkins
Called in here and bought a gift it had a price tag of £15 but they charged me £17.50. The mistake was spotted so they went through all the fuse of refunding my card the £2.50 but of course it has not been paid into my account. Seems like a bit of a scam to me it's not a lot but how many times a day do they do this? I won't be going there again, that's for sure.
October 2021 by chris carter
Been shopping in molton brown for years and have had only good things to say about the shop and staff but on this occasion the young gentleman was clearly discussing his social life on the phone and didn't even acknowledge that we was in the shop, very poor customer service and will definitely not return for a while.
October 2021 by Kerry Ward
Excellent,helpful and very attentive staff.Too much choice for me - I want it all ?
October 2021 by andrew Boorn
Great shop and wonderful staff, love the products too!
October 2019 by Jenny Smith
Excellent presentation, and friendly and helpful customer service in keeping with most of the outlet shops, some good Christmas offers
October 2019 by Bob Gilbert
Very busy as it's Black Friday Weekend but didn't have what we wanted so will buy it online.
October 2019 by Teresa Wilding
Love MB! Lots of different fragrances to choose from. Make some lovely presents.
October 2019 by Jason York
Excellent staff, very friendly and professional. Expensive but nice
October 2019 by Andrea England
Fantastic smells and great choice loved them
