March 2024 by Danielle Green
Awful customer service, routinely pick up meds every week and never ready. When I asked why, The manager SHOUTED that I ?never? pick them up, i have missed few due to being sectioned and dealing with a family death. Because I had missed picking up my script, she made a decision to leave my script to be done when I arrive, constantly making me wait 15/20 minutes in a crowded area which I find very distressing. Her aggressive nature and taking it upon herself to not bag my medication is disgusting. They have made me paranoid this was the case and she admitted my thoughts almost as a punishment because i missed some days picking up my meds.When dealing with people that are ill this is not the type of people that should be in charge.
November 2023 by Lee Hainsworth
Awful pharmacy never have stock never never should have been privatised, have lied about stock. Been found wanting at every visit!Quick update after my complaint the manager has decided to come out from her office and start to shout (maybe more of a raised voice) at me infront of the whole shop, I?ve then had to explain myself and the basis of my complaint as if I?ve been naughty,she wasn?t interested in hearing about my previous visit and staff being caught out lying about having prescriptions for a person with a serious illness and not handing them over because they hadn?t counted them! Of course once it was noted we knew they where there suddenly they appeared!Completely unprofessional, aggressive and in all honesty uncomfortable (and that?s coming from a 36 year old construction worker.) there was a lovely lady in her 70?s almost crying due to having the same issue and having to walk twice during storm cairan, I?ve seen some things in my time but I?ve never ended up having a manager be so aggressive due to a complaint! Personally as a manager myself I thought our position should be to de-escalate a complaint and try and help people?
October 2023 by
prescription sent to Boots on Friday. Went to collect Monday. told not been through system yet and no stock , come back next day after 4pm to collect. Did that - still no stock. now Thursday. Told this morning no stock but just got a text saying it is ready. Try to avoid this store if possible. Always a queue and you have to wait for all the prescription enquiries in front of you for a simple purchase. Staff seem stressed - not surprising but try their best to work a broken system
October 2023 by Bryan Rhodes
Great mallet boots store with essential items.There seems to be an issue with prescriptions being delayed by a few days to a week most of the time.The staff are mostly friendly but sometimes tired and snippy at customers.The shop floor is nice and clean and usually well stocked but remember it?s a small shop so the full range is not available here.Parking is free and just a couple of minutes walk away.The shop itself is disabled friendly although quiet a narrow path to reach it.
April 2023 by Ceri Collins
Go in to collect my prescription, to be told its not in until 11, so to come back after then for it. Arrive back at 12.30 to be told they have to much to go through and have to serve everyone else before they can look. But I was a customer that needed serving. Collecting essential medicine for an elderly daily member and told to come back at 4 even though we don't live locally enough to be able to. Same situation 2 weeks on the trot becoming a joke up there
October 2022 by Mary Cue
Brilliant.Had my flu jab there today.So helpful.Would give 10 stars if I could.
October 2022 by Susan Swanston
Very helpful and friendly staff.
September 2022 by Derek Bremner
Just dire, late opening, disinterested staff, sloth-like service.
August 2022 by Shirl Hicks
Rude staff. They dont respect the elderly. Maybe retraining to help customer service.
May 2022 by Bob Kennett
Arrived on holiday without essential medicine, staff excellent in helping and quickly issuing emergency prescription.Staff all very helpful and welcoming, many many thanks.
December 2021 by brian mcmanus
Excellent service from the pharmacist having booked our flu jab with them .Appointment on time and was fully informed of all the information needed .
September 2021 by Christine Hillard
They don't sell brushes for hair dye in Somerton branch
August 2021 by Katie McAtamney
Helpful staff, well layed out shop.
August 2021 by Sarah Smith
Having asked for my emergency prescription to be sent to Boots in Somerton for Friday, the only time, due to work and an appt, that I could pick up was between 1-1.30pm on Friday... Staff were rude obstructive and despite there being 2 staff in the pharmacy and my meds confirmed as ready for collection, they refused to serve me. I had to come back on Sat. They told me it wasn't there. I insisted it was as it had been ready the day before. This then took a further 10mins and two staff to find and an amazing amount of faff and sheer incompetence. I was collecting anxiety medication, Boots caused me more anxiety than was needed for one simple prescription. I won't ever use them again. Back to the Independent in South Petherton.... He's always adequately staffed, helpful and open late!!
August 2021 by David H.
Small, but perfectly formed! Good selection of everything you would expect to find at a smaller Boots. Parking close by. Easy to access, friendly, efficient staff.
