September 2025 by Alice Cook
When we had our offer accepted everything seemed fine, and we were hopeful about the upcoming process.
Unfortunately things quickly went downhill. There was a complete lack of communication from Stonebridge. Not only with us, but also with our sellers.
We had an issue come up in the survey and of course wanted our estate agent to go to our seller and come up with some kind of agreement.
This did not happen. Ash told us that there?s nothing the seller could do and it?s down to us to go ahead and buy or pull out.
This is of course not a great way to deal with clients. Very unprofessional.
Luckily ourselves and our seller managed to communicate privately and we sorted the issue.
Our seller should have got commission as without them we would have pulled out!
We didn?t hear from Ash or Stonebridge ever again, until I had to pick up our keys.
This is when Ash gave me a business card and asked for a review.
To reiterate -
We were repeatedly left in the dark, having to chase for updates that should have been provided proactively.
In a situation that required clear communication and professionalism, we received neither. Based on our experience, we cannot recommend Stonebridge.
July 2025 by ray smith
We used Stonebridge to sell our home. Ian and Ash were friendly, professional and efficient. Their knowledge of the local market was invaluable. We have no hesitation recommending their services.
April 2025 by Alex Jarvis
Ash was exceptionally helpful and professional throughout the whole process, dealt with him when buying my property several years ago and had a great experience so only felt right to sell through him as well. Couldn't recommend enough.
March 2025 by leighton whittaker
Afzal and Shaz were extremely helpful and professional throughout our whole experience. We had our first buyer pull out late in the process but they worked hard to find a new buyer for us and supported the process through to completion.
July 2024 by Danielle Land
I'd give 0 stars if possible. I've never dealt with a more dishonest company. They valued my home years ago, at a low value which was fine. A lot of work had been done since then. When I actually went to them to list it, Ash came out to give an estimate. We agreed 375k with a view to get 350k. I went back and forth with Ian about getting pictures done. We arranged a time and they were a no show. With the level of work getting it prepared, what a disaster. I said you never showed up, and Ian was very apologetic and wanted to reschedule. He said we didn't have an appointment which I had confirmation in an email. I ignored that, we were done with them, and we went on with the company we were with. Fast forward 2 months, we're trying to get a deal done, and someone called them saying they were an investor looking at our property, and Stonebridge said they'd value it at 260k! Less then they had done years ago, and certainly less than the value Ash gave me when he visited our house recently. I can't even understand why they would give that information to a 3rd party, and certainly done out of spite as we did not give them the listing. They ruined the deal we had based on lies. Avoid at all cost!
February 2023 by Jordan Saunders
Dealt with ash for the sale and buy of a property and couldn?t fault through the whole process. Professional, helpful and kept us up to date with everything going on! Couldn?t recommend enough!
August 2022 by Bryony Rees
Really fantastic experience with Stonebridge who have just sold our property. So happy that we stuck to our guns and went with an independent. Ian , Ashley and the team went the extra mile at every opportunity and treated us like friends, we felt really looked after. The potential buyers were treated ethically, no blind bidding nonsense and we still got a great price. Can't recommend enough.
June 2022 by Penny Jobling
Bought my last home with them. Just sold our mothers with them. Really friendly and knowledgeable. Honest and reliable. Planning to sell my current home and will use them. Fair rates. Know their area and market. Thoroughly recommend.
June 2022 by H Swan
Brilliant service and support with both renting our property and then going on to sell. I can't praise Ian and his team highly enough!
June 2022 by Kerry Halford
Enquired twice about a property for let and was told it had been let then it went back on as let fail through, I phoned again and had some questions and they were going to check with the Landlord and still no one got back to me. I see it's back on again. Wouldn't recommend this Agent.
August 2021 by D K
A very good team, they really do care about their clients. I rented a property with them and was very impressed by the level of service and empathy that the team shown. One day when I can buy I will definitely be using them again....
May 2021 by Jarek Cyrek
It would be good to have filter for houses for sale. Just wasted my time to see only one house for sale out of 8 pages.
April 2021 by Emily Harte
I recently bought a house through Stonebridge and they were absolutely fantastic - I mainly dealt with Ashley and Ian. They went above and beyond for us and were super helpful. They were fantastic with keeping on top of the solicitors on both sides to ensure the purchase would complete as soon as possible - as well as dealing with the vendor when things didn't go to plan or odd situations came up. Without them the house sale would definitely have taken longer. When the time comes to sell my house (hopefully not for many years) or even potentially rent it out, I will approach Stonebridge as I know they will provide fantastic service.
February 2021 by Kerry Orrell
If you want to sell your house with a professional local agent who are excellent with communication and always go above and beyond to help and answer your questions and queries, then this is the estate agent for you! Ian, Ash and the team are all extremely helpful and will help you to buy or sell your property with as much ease and reassurance as possible. Highly recommend them. We had a fantastic experience and would definitely use again if needed. Thank you Stonebridge. Quality service at its best!
September 2018 by Elliott Curtis
Very pleased with the professional service provided from both Ian and Ashley during our long search for the right house. Both were always great at communicating updates, in particular Ian who went above and beyond on a couple of occasions. Very rare to receive such a high level of customer service these days, greatly appreciated.
