March 2024 by Suzy Phillips
Dreadful, bad tempered, sullen woman who seems to be in charge.Wanted to send an urgent parcel DPD on 7th March at 10am - 'Don't know whether we do that ' then scans it reluctantly 'Huh, seems we do - OK'An irate buyer emails me on 11th at 4.30pm to say that DPD have made three collections in the past four days from Shepton Mallet and the parcel has not been loaded !It is still in Shepton Mallet PO in the warehouse with it's Next Day label bright and shiny.I can cope with horrible staff but when thay are also incompetantthen it is just too much .
September 2023 by Christopher Howells
The least knowledgeable post office staff in Somerset if not the UK
June 2023 by Matthew Binns
The women who runs the post office has a major power trip and chip on her shoulder. Rude, unhelpful, confrontational and miserable which she projects onto customers.Theres usually a problem. They give 0% effort to resolve and seem to enjoy causing you hasstle.Was told to come back tomorrow at 12pm as she was leaving soon and told me staff were not trained to deal with my request. 40 minutes later I return to the shop to see she is still working! She does the task I originally wanted with an angry rude attitude.I specifically asked for a postal order to be made to 'DVLA SWANSEA' for £20. I had previously called dvla to confirm who to address it to as my first licence application was lost in the post! I wanted to make sure this one was completed accurately as need a licence to work. The old women only wrote DVLA on the postal order and refused to change it afterword's saying there was nothing she could do. So if DVLA refuse it I will have to apply and pay for a 3rd time and wait another month to start work because she cant write Swansea on a postal order.Another time she refused to accept a parcel for an ebay return even though it has the sticker on the wall there to say that service is available. On ebay it says McCall's is a location for pick up and drop off. She took pleasure in refusing the service sending me on my way.Never going back!!
January 2023 by Anon A
I've got to say, the service is usually awful. There's usually the same miserable woman on the counter who is SO rude and unpleasant. Opening hours actually 7-3. Much shorter that advertised. Then you turn up and most of the time it's closed anyway due to technical difficulties, till issues or not enough staff. Just awful.
December 2022 by Rachel Brown
Closes at 1pm on the weekends!The manager running the post office shuts up at 1pm on the weekends even though online and in store signs say it?s open until 3pm. Staff I spoke to were very polite and apologetic, so be kind to them as it?s not their fault if management aren?t doing their job properly.
August 2022 by Michal Rozmus
I had parcels with a sticker for shipping from royal mail, but the ladies did not accept it because the bar code did not read the scanner, as I asked them to make a new label and i pay again, they still did not accept the parcels. because I have to re-address. it happened the second time at this post office . In Effect i Lost The customer !!!
January 2022 by Glen H
Currently only open until 7pm despite being advertised as 10pm on the internet. Not helped by sullen staff who give the impression their doing you a favour by eventually doing the job they are paid for. UPDATE (20/1/22)... Now service ends at 3pm until further notice, according to the latest signage inside the McColls.
January 2022 by Neal Hendey
They are not open as stated on the website they are open from 7am-3pm - not helpful at all. I was informed by staff that the Post Office will not update the website! Again not helpful to anyone especially those making a wasted journey!
January 2022 by sarah halford
Really bad post office the lady who?s always there is so so rude she should not work with the public at all. They need a nice helpful person working there not her
December 2021 by Michelle Dare
Queue to ask if they would accept large parcel and they clearly stated they would accept up to 15kg. I said even if 6ft tall?. Her reply was its not about size, we accept if under 15 kg. So brought in parcel to send. Stood and queued again for 15 minutes. For her to say she doesn't have room to store it so can't accept it. Clearly seeing me stood in Queue for post office with the item. Bad service
December 2021 by Bear In The Cave
Today morning I going in to the post office at 7:20am they opened at 7am. I just going that early because I don?t wanted to stand long time in the queue.They told me post office is closed other half hour, because they have a technical issue, my opinion is just opened that time and the lady?s just counting a money from the cashier.2-3 time a week have a technical issue. Only one person in the post office day time usually waiting time is 20 minutes.
October 2021 by Dan C
The poorest post office in uk. Very Rude, unhelpful staff. The old lady who?s always standing there with an angry frustrated face. If you are not happy with your jobs, go find another jobs. Rather than provide a poor service to customers. Avoid this post office, I?d rather go somewhere else, but definitely not come back to this one.
July 2021 by Hot Coffeebreath
Always found the staff in the post office here to be helpful. Although the post office is within a mini mart, there is a dedicated post office counter (queue separately) with a self service unit as well so you can get on and print and pay for labels yourself. Once finished, the person working at the counter will take your parcel and place it in the postal bag for collection. Really handy post office I use it a lot and have never had a bad experience.
July 2021 by Andy McAllister
Not open when it should be. Printed sign in the window said Post Office is open whenever the McColl's is open. Website says Post Office is open until 10pm.So I came with my parcels at 3:30pm, and got inside to find a handwritten sign in front of the PO counter saying that was closed in the evening. Wasted my time with their lies.
July 2021 by david yates
This post office is so unhelpful and the worse staff I've ever encountered. All I wanted to collect was a parcel was told they couldn't find it so come back tomorrow. I hot my wife to go and get it and she had to have an argument to try and get it with no luck now I've got to wait till I jave a day off in the week to collect it ridiculous.
