January 2024 by Cecilia Mangin
I tend to not have all medications there although the doctors confirmed they sent the prescription over and have phoned 11times in a row for the phone to just ring out when they close in an hour ?
December 2023 by Graham Furneaux
Only reliable Pharmacy in Portishead. Friendly and efficient service.
November 2023 by Jim Dempsey
Despite being very busy, service was swift efficient and friendly.
October 2023 by Brian Richards
Only had a telephone conversation with them, my query was answered curtesy and a full knowledge of my requirement.
September 2023 by Susie
This is a fantastic pharmacy. The staff are accomodating and welcoming. My prescriptions are always there on time, the waiting times are small and my medication always correct. The parking area outside is very small, however across the road there is a larger car park space if need be. There is wheel chair access into the pharmacy.There is a local cafe, Co-op store, Fish and chip shop, Tesco's, Marks Barbers, Skating shop and many others shops within the same vicinity.
August 2023 by Julie Shanks
Fantastic Pharmacy, lovely staff
July 2023 by Chris Hammond
I see that the owner has taken on the vacant shop unit next door.I'm hopeful that there will be additional seating for those who are waiting to be served but cannot stand for a prolonged period.I don't want to knock a local business, but let's hope the expansion of the premises will help with the waiting times to get served.Overall despite the waiting times, I think this pharmacy delivers a very good community service for local people
April 2023 by Andrew Morrish
I'm a regular repeat prescription service user and today was not the finest hour on the front desk. There was no queue so I waited only a couple of mins to be served by a passive aggressive assistant who persisted in telling me I was wrong about my waiting prescription - ranging from it had already been collected, perhaps the surgery had printed it, perhaps I hadn't submitted it. When asked if she had checked correctly it transpires that she could find my order. None of the above applied because the initial check had not sought enough information (address) to precisely confirm who I was rather than who she thought I might be. The whole conversation was unnecessarily loud. The apology I might have anticipated for her error was not made. 21st century service this was not. Time for some remedial training I feel. The fact of less local competition should not mean lower standards - the online options look increasingly attractive against this sort of experience. Come on West Hill - you've been far better than this
February 2023 by Carol White
Excellent service delivered by friendly helpful staff, by far the best pharmacy in Portishead
January 2023 by Steve Dodds
Great efficient, friendly and helpful service. Thank you.
December 2022 by Bosscut Barbers & Hair Salon
Wow , fantastic Pharmacy, professional, efficient and service with a smile ?. Keep up the good work guys. ?
October 2022 by Helen Brown
Never answer the phone. Tried calling every half an hour for 5 hours about a missing item. Just kept ringing and ringing. I had a colleague try to call as well and still no answer.I couldn't physically go there due to work circumstances.Delivery is usually on the correct date though, so that's something at least. Even if it wasn't complete.
October 2022 by Ryu Dragonv
I had a chance to speak to "manager of all pharmacies" there regarding waiting 30 minutes to collect two prescriptions even though people coming later were waiting to have their prescription ready much sooner. These prescription were sent day before but they "didn't have it" and had to go there twice despite they were sent there by pharmacy.She was very rude and said I can go elsewhere.
October 2022 by Helen -Jayne UK
I cannot rate higher the customer service I recieved from a kind and efficient young lady late monday 3rd Oct. She went out her way to help me despite it was so close to closing time. Sincere gratitude to you all
September 2022 by Jax L
Assisted by a lovely young lady called Immy (I think) who was very friendly, knowledgeable and polite. Would recommend this pharmacy 100%.
