November 2023 by Ros Wallace
I would like to commend Kerrie as an outstanding member of the banking staff. She is knowledgeable and has a willing, 'can do' attitude - a tremendous ambassador for Nat West, Midsomer Norton!
September 2023 by pasa sahin
I haven?t had a squeeze from the bank so farI knew most of the employees. All of them were helping. Ross. Hannah. Dess. But the employee named sarrah wanted to release me instead of helping me.
June 2023 by alan plant
Good and personal.
June 2023 by V Lacey
So painfully slow....One person serving. Waiting for 15minutes while they slowly deal with just one person in front.More staff over lunchtime needed..
February 2023 by Carol May
Friendly and helpful staff
November 2022 by Patrick Harrington
Excellent customer service, best interests rates on savings, easy to follow and navigate online banking app.
August 2021 by Lee Snow
Opening times are poor, not convenient at all and some branches are closed over the weekend. Loan offers are also poor and they don't reward loyalty. Would not recommend.
August 2021 by janet tibbs
Always very professional and helpful. Thank you
June 2019 by Stuart Holmes
Manager drives a Toyota Prius.... :(
March 2018 by Perry Leo
Awful service. Today it took 2.5 hours to switch accounts. At one point the "assistant" left with my passport and documents and didnt return to the room for 20 minutes. Crazy thing is I had opened the account online, and just needed to give natwest proof of my identity. Instead they closed the account I had opened online (voiding my elegability for the switch promotion) and opened up a new account. For some un-explained reason this account was then closed and ANOTHER opened up! Honestly don't feel like i'm putting my money in a trustworthy place. It was as if they didn't have a clue what was going on, they didn't even know there was a £200 switching promotion and had to look it up on the natwest website. Totally unprofessional.
January 2018 by Rex Phare
Bank has closed.
