January 2024 by Sarah Cook
They saved me from a very miserable Christmas, they were the emergency pharmacy on Christmas Eve (a Sunday this year, 2023), by providing the drugs needed for an attack of menieres disease. Which meant I could actually get up on Christmas day.
December 2023 by Hilda McCausland
No complaints staff excellent.
November 2023 by Holly Hunt
Lovely staff, but dispatched incorrectly. Medicine was for 1 prescription, but the stickers and dosages applied were for another.Did try and call to correct with them in case it was a fixable internal issue, but call not picked up.But I have been into this pharmacy for other things and the front of house staff have never been other than brilliant.
November 2023 by Joanne King
Visited this evening and after initially thinking the pharmacy was closed due to the shutters being down, and wasting a journey returning home to double check on Google.. we called the pharmacy and spoke to a nice man who informed us that the shutters were down due to security reasons. We drove straight back down and were served straight away through the side hatch. I think it would be a good idea to have that information on Google just so it is clear to people prior to driving to you as when it's dark its not clear it is still open.
October 2023 by Steve Ball
Quick and helpful, good opening hours
September 2023 by Darren Smith
Great little pharmacy, much better than the others in Midsomer Norton. I have never had any problems getting my meds.
July 2023 by Patrick A Sims
Worse than useless,they can't be bothered to update their trading hours on Google,resulting in probably dozens of wasted journeys and CO2 emissions for Absolutely no reason at all ?Now the reply is that we "Serve through a small Hatch at the side of the building" but they don't say when they do that.Why don't they just put the information on Google so when people look for a pharmacy, they can get the best information.??
July 2023 by Lisa Ralph
I recently changed to this pharmacy from the one next to the doctors surgery and I am extremely impressed with the service.I have found the staff very helpful and efficient. Plus, it?s open late which is brilliant.Thankyou !
May 2023 by Charlotte C
The staff are nice but they never answer the phone, and it?s always busy and short staffed there so you?re waiting ages. The only good thing is they are open until late.
April 2023 by Tracy Burrows
Too expensive I know as a small chemist you need to add a charge to your items but that was way over the top very disappointing
March 2023 by SlovesT 01
This has been my to-go pharmacy for 5+ years since Lloyds? (closed) have let me down due to lack of service and terrible communication for prescriptions between GP to pharmacy, and stress of getting regular prescriptions. It has been great to go in to get prescriptions or ask questions and have always been greated with excellent and welcoming service. One of the staff, however, who has been there for a while is always rude and short. Although I normally tolerate it as everything else was cool, I was let down the last time I picked up a contraceptive prescription. I tried to explain after her short ? do you pay for your prescription? ( bear in mind no hello or checking for a line of address while I greeted and thanked her) that while I normally pay I understood as this was a contraception that it?s exempted. She only repeated herself before I could finish answering her and because it was busy I felt highly rushed and embarrassed. I decided to ring only to have her answer. After I explained it she only sighed through the phone and said to come back with the prescription. When I got to the shop she rudely pointed and reached for the prescription without word. It was still busy and she loudly exclaimed that it was a hormone therapy treatment and I was to pay. Now really embarrassed with all eyes on me when she said this for everyone to hear, I said I would know because I?ve just been to the GP to have the contraception and be taught to do at home as I do not have the time to go to my GP every 12 weeks that the GP would know what to prescribe. She said she will ask the pharmacist ?again?. Came back, no apology, and said to put my card in the reader for a refund. Again, no acknowledgement of her fault or mistake. It was like it was an inconvenience for her to sort it out. Really upset that it?s come to this but I know I?m not alone. Normally I just get what I need and be done with it but this time she really went out of her way to be unhelpful and spiteful. It?s a shame because the other two female staff that were there have been welcoming ( as I was waiting a while for the prescription) and always seem to genuinely want to help. Maybe she?s just had a bad day but she seems to be in a bad mood every time you go in. Otherwise, the opening times are good if you work late, helpful advice from pharmacist and smooth request of prescriptions.
February 2023 by Annette Swain
I started thinking this was a good chemist but after a string of things going wrong over two days I'm not so sure. Yesterday arriving to pick up a prescription to be met by someone eating a sandwich and being told my prescription was not sent by the doctor. The next day the doctor sent me the bar code and told me the prescription was there hours beforehand the previous day. The next day I go in and same lady was serving. I requested a form FP57 which is needed to be able to claim back the cost of prescriptions whilst waiting for an exemption certificate. She apparently did not know what one of these forms were. I had to explain in very simple terms twice what the form was to then be told they had no forms and the pharmacist was in a meeting. I had to have my prescriptions so had to pay. I was made to feel very small when explaining why I needed the form. I now cannot claim 3 prescription charges! Left my number for the pharmacist to call of which never came. I will ask for any emergency prescriptions to be sent to Lloyd's instead.
January 2023 by Ange May
Advertise open till 8pm not the case closed at 6.45pmUpdate website or stay open
December 2022 by Grace Stewart
Excellent service. A massive shout out to Imran. Thank you for sorting my grandparents out this evening. Keep up the great work and service you are providing.
October 2022 by Steve Gibbs
An excellent independent pharmacy practice. The staff are knowledgeable, professional and deliver a first class service, time after time. Suitably impressed and would heartily recommend ?
