March 2024 by Mick Shaw
Purchased a pair of tweed slippers in Dec 2021, in July 23 noticed the fabric was fraying and contacted Draper who provided a replacement pair. Now only 8 months later they replacements are similarly failing.Having contacted Draper again, they state as their product is out of the laughable 3 month warranty and that they have decided that I have a medical problem with the way that I walk, they are unwilling to assist. The Consumer Rights Act 2015 states that goods must be of reasonable quality, which I consider 8 months, not to be reasonable. A premium price to support a UK business, but not a premium experience for myself.
February 2024 by Susie Thornhill
Warm cozy sheepskin slippers. Excellent quality! Thank you.
February 2024 by Judith Spark
Thank you R J Draper & Co Ltd for sorting my recent problem.Amazing Company.
February 2024 by Chris Fieldsend
£3 for 3 hours parking. 5 minute walk to entrance to Glastonbury Tor
January 2024 by Clive Simmons
Ordered some gloves for my wife for Christmas, sent the wrong style totally, sent out the correct ones after Christmas and they were too small, sent them back, sent another pair XL which were even smaller, lying them on the pair that were a M they were obviously a lot smaller, it would appear how the gloves are sized depends on the skin and best guess. Very very disappointed that we have had to be given a refund instead of the gloves I ordered!
January 2024 by J C
Had a pair of slippers a few years ago that lasted very well. My husband bought me a new paid and unfortunately got a dud - the colours were different and the odd-coloured one came unstitched on the first wear. Drapers replaced them within days with no quibbles - replacement pair is great and I'll buy from them again when these wear out.
November 2023 by Julia Garwood
Ordered my new slippers at the weekend, delivered the following Tuesday, excellent customer service. Have used Draper for several years now for my sheepskin slippers, lovely and comfortable, well made and at a reasonable price.
July 2023 by Andy Higgins
Visited the factory shop for a pair of slippers, great value and well made.
March 2023 by Sally Thelma
Excellent service great communication, one of my slippers stitching broke after a few years and it was repaired like new ?
March 2023 by Christopher Ward
Very poor experience (not as pictured, poorly designed, manufacturing defects) & the review I wrote on their site either never appeared or was taken down. I strongly advise looking elsewhere.Update 13/2/23: As requested below, I contacted them on 2/2/23. I've received no response to my e-mail. Clearly they're more interested in appearing helpful to negate a bad review than in actually being helpful.
March 2023 by Sally Thelma Rugg
Excellent service great communication, one of my slippers stitching broke after a few years and it was repaired like new ?
February 2023 by Jerry Niman
I bought my wife a pair of Lilly womens sheepskin mule slippers for Christmas, and she loves them. Unfortunately the lining of one began to wear through at the heel. I contacted Drapers and they sorted it out immediately, sending a new pair with no quibbles. Excellent customer service.
January 2023 by Beatriz Manjon
I ordered a pair of slippers that arrived a day early. They were not the right fit for me so I immediately used the freepost return service to exchange them. I received the new ones 3 days later. Impressive service.These are my second pair of slippers because the quality is so good
January 2023 by Jeremy Niman
I bought my wife a pair of Lilly womens sheepskin mule slippers for Christmas, and she loves them. Unfortunately the lining of one began to wear through at the heel. I contacted Drapers and they sorted it out immediately, sending a new pair with no quibbles. Excellent customer service.
December 2022 by Alison Bentley
I recently bought the women?s shearling boots along with ankle boot slippers for myself and my husband. Most helpful guy spoke to me on the phone about preordering etc and took my boots order there and then as out of stock - they arrived within a week and are amazing.I then ordered slippers for us both and husbands came and were too tight. Returned them at Drapers expense using the returns included in my order and requested the larger size. The return and replacement were all done within a week, much to our surprise.They are wonderful and warm and snug and ideal for this cold weather. My husband suffers with cold feet and uses rechargeable insoles and has plenty of room to put these in as they settle down.Highly recommended and well worth the money ?
