December 2023 by John Isaacs
The usual M &S quality , but there are lots of independent shops in Frome that will give you something different .
September 2023 by Sue Bowen
It's really handy having a food shop in the town centre - as there doesn't seem to be that many anymore after the national denomination of a few megastores (with free carparking). However, I feel that M&S should put a bit more effort into how they serve their 'click and collect' customers. I had to pick up another order in Frome so I ordered something from M&S the same day - I called in but was told it was not available and was hoping to pick it up later but then received a message saying it had been delayed for 48 hours. When I got home, I decided to cancel the order and get it at another branch off-the-shelf to discover that it had been delivered to the Frome branch at 9 a.m. that morning. Thanks for that.
May 2023 by EVA S
Out of stock of all Coronation chicken readymade items unfortunately! However the low star review is because car parking is paid, only cash or app (ring go) at the parking machines - No cards. Previous reviews stated you get your parking money back but I found that I was slightly under the apparent £10 spend required and with queues and short of time it was unsuitable to go find something else. Not impressed about that.
November 2022 by Kate May
Good range of foods. We bought delicious sourdough
October 2022 by christopher harwood
Excellent small store with an abundance of quality products with clothes and household goods as well the food which M&S in renowned for ,with a bonus of a car park.
September 2022 by Stewart Robertson
Larger than many "Simply Food" and also does clothing, wine and many other items.
June 2022 by Shelagh Taylor
Good selection of foods, flowers, cards and clothes. Everything is always fresh.
February 2022 by Sarah P.
I was surprised to find a M n S store ( albeit a small one) in Frome. As ever M n S delivers in quality food. They even had a few clothes items for sale in this store.
November 2021 by Jo Murphy
The store is great and so handy to have in Frome, BUT there is a HUGE problem with shoplifting. Three times now I have witnessed shoplifters blatantly filling their bags/coats with food and alcohol and there's never a security guard around. You really need to do something M & S
July 2021 by Ellie bear
The clothing section of this shop is not large, but the food hall is great. A really good selection of lovely food. What makes this store shine, however, is the almost pathological helpfulness of the staff. They are virtually falling over themselves to make sure you can find what you need, and are so friendly and welcoming. A lovely shopping experience.
July 2021 by Lewis deFreitas-Archer
A good selection of item, with a larger property than other branches of the chain. Some locally produced goods are stocked here, along with the usual variety of supermarket goods, albeit at a very slightly higher cost. There is a large car park which is a pay and display, so there wont be any accessibility issues.
July 2021 by Ben Harvey
Went in to buy a few Christmas treats and had a really frustrating experience.I was in the queue for the self checkouts behind a few people and a lady walked straight past us all and went to a checkout that was out of order. When she was told that it wasn't working, she simply loitered near the checkouts and used the next one that became available. While she was stood there she stared back at the queue, so it was clear that she could see there were others already waiting, but seemed to think it was fine to go straight to the front.The staff didn't ask her to go to the back of the queue, probably because they were helping others and presumed that she was next, so not their fault.I've had similar experiences to this in the past, where we've been looking for something on a shelf and someone has walked through us in huff, so we've stepped out of their way.It seems that if you are full of your own self importance then you shop at this store. I won't be going back in a hurry.
May 2021 by Lulu Smyth
store door warden removed due to budget cuts ( but still happening in other stores... ) . staff stood talking - so capacity capacity do door. updated the number allowed in store to 68 but no one patrolling or counting. no one cleaning baskets. been loyal throughout pandemic but not safe today.
March 2021 by Gillian Ephgrave
Staff were friendly and helpful during my visit on Tuesday.Found some good bargains.It was so nice having an M&S dinner and dessert, which was absolutely delicious and worth every penny.Haven't been able to get to an M&S since just before lockdown, so really lovely treat.
January 2021 by Nick Place
An enjoyable experience shopping ..Lovely staff I think one is named Aiden.. and a lady had coloured hair..both wonderful personality so friendly smiles and makes you feel special..
