September 2025 by Raul Monerris
Lettings r us have been great. They are a very professional and effective team always ready to help and give the best advice. They look after their Tennant's and owners in the best possible way. I wouldn't hesitate to contract their service again.
July 2025 by angel bowden
I have been renting from Lettings-R-Us for just over two years and honestly have nothing but great things to say about them. Jacqui in the office is fantastic and has always been extremely helpful whenever I have needed anything. They conduct regular, but non intrusive inspections which is great for both sides.
I have had two minor plumbing leaks whilst I have been there but both were due to the age of the property and in both cases they have managed to get a plumber out to me immediately with no delays. One of the leaks actually happened late on a Sunday night and Richard actually called me himself immediately to get things sorted, then called me again after the plumber had been, to follow up & ensure that everything was ok now, as well as to offer any assistance if needed. All of the tradesmen they use have also been brilliant and seem to be very trustworthy
I am now moving out of the property due to a relocation but unfortunately it?s far away so Lettings-R-Us don?t cover the area that I am moving to, though if they did then I wouldn?t hesitate to move into another one of their properties. I would always recommend them to anyone as a letting agent as they really have been a pleasure to deal with.
July 2025 by Heather Dawe
We needed to find a rental property at short-notice and overlooked the clumsy hard-sell during the viewing.
Unfortunately, the experience didn?t improve over the two years we were at the property. Repairs we were promised during the viewing were never done, the property wasn?t well cared for and maintained and their rent increases on renewal were aggressive.
We?ve spoken to other renters who?ve had the same experience with them.
If you have another option, take it.
June 2025 by James Robinson
Would recommend
June 2025 by Jamie Lloyd
Avoid at all costs.
Accused me of signing a tenancy I never agreed to ? no ID, no contract, no payment, nothing. Then tried to stick me with 6 months of unpaid council tax for a house I?ve never even set foot in.
Blamed me using fake contact details. Zero accountability.
Either totally incompetent or something more sinister.
Steer well clear.
May 2025 by Kristèle Sadler
Overall, a great experience.
I was very pleased to receive our full deposit back without any unnecessary nitpicking. The landlord, whom the agency represented, was extremely kind and helpful throughout our tenancy. The agency itself was consistently responsive, communicative, and easy to talk to whenever we had questions or concerns.
Although there was a bit of confusion during the move-out process, the agency resolved it promptly and professionally. Overall, I?m very happy with the experience and would recommend them. Richard, Magda and Jacqui were consistently polite and helpful throughout our lettings process.
March 2025 by Matt W-R
Very nice & helpful team here throughout tenancy.
February 2025 by Mark Tomlinson
I seldom leave public reviews, but I rented through Letting-R-Us in Frome and am happy to share that the experience and service were excellent, personal, prompt and responsive to any queries; the whole process was very straightforward.
December 2024 by Alfie
Richard came in on his day off (weekend before new year) to give me a spare key when I locked myself out?. Greatly appreciated.
October 2024 by Louisa Hunter
Overall good agents. I?ve given four stars as the communication wasn't always great.
September 2024 by Sonia UK
The manager's son was very pushy for me to take a room. He tried very hard to get me to pay upfront for 6 months. He promised me to call me as soon as a better property or room becomes available, but even though I see some options, I am always informed that it is already taken. Or there are a few viewers already and if none of them take the place, he would call me. I never hear anything from them unless I call them, but it is always unfruitful
September 2024 by Léa Gomis
We rented a house in Trowbridge with lettings-r-us for a year, the only negative point is that the house was very mouldy - especially in the bedroom - it was definitely a problem before we started renting as you could clearly see layers of paint over it. Black mould can be very dangerous which is why we moved to another place. We reported the mould issue every time we had an inspection but the report letter never mentioned this issue (they kept writing that the tenants did not have any comments to make). Also, the 'solution' they kept giving us was to sleep with the heating on the whole night and buy a dehumidifier instead of actually doing something to fix the problem ...
Other than that the team was quite nice.
February 2024 by Liam Gittins
Richard promised us a fireplace on a property we were eagerly moving into in 2021. He waited till we moved in to tell us he couldn't install it and left it at that. Not a massive deal but we were very disappointed and it was a significant selling point over other properties, we felt deceived.If you go with this company, make sure you photograph *everything* before moving in. They are extremely picky when moving out and want to charge you for everything. Much more extreme than other property rental companies I've had in the past.My dealings with them just left a bad taste in my mouth, definitely would advise to stay clear but that's just my opinion.
January 2024 by VICTORIA MBURU
Best Agency I have met in the u.k.They were easy to negotiate with and gave me a home for my family.Thank you Lettings your kindness touched us.
December 2023 by Duncan Ndegwa
I was new new in Uk and had struggled to get a house for my family.Lettings-R-us were very kind and heard our plea.This agency was prompt to any concern was raised.I would choose them again.Thank you Lettings for giving us a home when we?re in dire need of one. We always looked forward to the home inspection by Richard?s dad who was lovely and would give tips on how to keep the house top notch.Highly recommend.
