December 2023 by Ed Knight
I bought a Pioneer stereo 14 months ago from Halfords and returned today because the screen was white with lines down it. After a few checks, a viewing of my e-invoice, the head unit was replaced and installed. Very quick, no problems. Very happy.Thank you to Halfords in Frome.
December 2023 by clive homer
I used the in store parts identifier to find the correct wiper for my ?09 Ford Focus CC3, bought the Halfords own brand part, it did not fit. They did however promptly exchange the incorrect part for the correct Bosch item, which fitted perfectly, but I had to pay £3 more. Excellent service with a smile from Kirsty. 5 stars ?
December 2023 by Roz Dace
I am very happy having received speedy, efficient and friendly help. I would highly recommend any car owner to visit Halfords here in Frome - if they need car care advice.
December 2023 by daniel chaventre
Excellent Service. Kirsty was really helpful and directed me to the items I needed.
November 2023 by Pia Valtanen-Amies
Casey helped us in Frome store today. She did a 10 point check on my car. She was absolutely delightful, expertly checked tyre pressures and all other necessary things. Casey had a lovely calm manner and it was an absolute pleasure to spend a few moments with. Will be back and hope to see her again then!
November 2023 by Jim
I went to see about getting a new bike. Matt was excellent, knowledgeable and courteous and very patient. A pleasure to deal with!
October 2023 by Rusette Auton
For once the attendent was very helpful and knowledgeable (normally it feels like my request is just being processed). He kindly offered to sign me up on the programme and for this I would receive £5 off my purchase. What he failed to tell me was that the fitting service (which I had always understood to be part of the service) actually had a fee attached .. a whole £12.50 to put on a set of windscreen wipers! Had I known there would be such a sugnificant charge I would have worked out how to do it myself. I only just noticed this now on the receipt they emailed me. So, I'm not £5.00 better off .. actually they are up £7.50. Going from feeling pleased with the service to feeling rather ripped off!!
October 2023 by Matthew Durand
Been going here for over 20 years, always helpful and price matched an online Halford price. Wouldn't trust them to change a bulb as know people that have had bad experiences but shop sales is good
September 2023 by Sandra Stevens
Bought a bike on Sat 9/9/23 from a really helpful young guy. He made the purchase so easy, but his boss very nearly lost the sale under his nose with his rudeness. He made the appointment to pick up the bike 6 days later and I was ordered not to be even a minute late or I'd lose the slot. Took extra time off work to be on time. The bike wasn't built when we arrived. I'd have to wait for them to START building it, but I'd then be running late for work so we couldn't wait. So, we drove 40 miles. I missed work deadlines, To be told to come back the next day. That will now mean delaying a family trip to Wales, driving 40 miles AGAIN, and storing the bike with friends til we can pick it up. Who the hell leaves a bike build for the hour of collection?! I'd love to have cancelled my order, but why should I end up empty-handed after all our efforts and expense?!
August 2023 by Red44
Great service putting dash cam in done in a hourThe lad that did it was very good
August 2023 by Lucille Parker
Excellent, quick service from a friendly young chap who changed my headlamp bulbs. Thank you.
August 2023 by Will Golding
Really friendly bunch. Helped me pick out windscreen wipers and installed them for me. I watched them install, learnt and next time will do myself. Really great and friendly service.
July 2023 by Liv Curtis
Always love coming into Halfords for bits, the customer service is great. Luke and Kacey especially are always kind and great to speak to!
June 2023 by Lucy Mills
I?ve just been and had my indicator bulbs replaced. Daryl fitted them for me, there was a problem with a loose connection which he very kindly sorted for me free of charge saving me £50 to buy a new light fitting. Great service, very quick, would definitely recommend ?
June 2023 by Gracey Pea
Popped in to try and sort a problem with little one?s bike, and the staff member who served us (sadly didn?t catch their name!) couldn?t have been more polite or helpful. Have had great service every time we?ve come in, so wouldn?t hesitate to recommend.
