March 2024 by Kerri Griggs
Had a fully relaxed and deep tissue massage last week hereEverything was done thoughtfully and I recommend anyone go if they need a pampering relaxing massage?
February 2024 by Michelle ford
Love this place. The staff are great and the treatments and amazing
February 2024 by Angela Oliveira
Felt uncomfortable all that video cameras recording me during the treatments .the owner refused to acknowledge my complains very abusive narcissistic on the telephone call.unfortunately places like this still running , shame on you - slave work exploitation , I hope they close down soon . The girls are terrified of the owner ( they are paid pennies)they told me that some times he forced to work long hours with on the room, when it comes to legal rights ?no pension or holidays or anything ? disgraceful! Someone should do something about this place . 1 star for the girls work ( they not there anymore)
February 2024 by K C
My husband and I come here regularly for massages with Oana. We have both had many massages all over the world, but hands down, Oana is absolutely the best we've ever had!! She's absolutely fantastic and so kind. Always pleased to see her customers. Real gem, hope her bosses know how fabulous she is!! I also get pedicures too here from her as well, and it's perfect every time. Fantastic she is!
January 2024 by Alison Dukes
Great service
October 2023 by Tash Sumner
Staff lovely, nothing too much trouble. Lovely enviroment, a treat to go there.
September 2023 by Diane Stobbart
I had a back and neck massage, which was very relaxing.I wished it could have lasted longer!
May 2023 by Carolyn Smyth
I had a fantastic anti-ageing facial yesterday with Oana at the Frome salon. I?m an elderly woman and wondered if it would really be worth trying, but I enjoyed every moment of the pampering treatment, and came out with my skin so much softer and smoother that I?ve already had a couple of compliments. I can?t wait to go back!
April 2023 by Lady D'eath
A most wonderful and inviting salon where you are treated like family. I have had several pamper manicures here and have found the quality superb. The staff are both lovely and very attentive and obviously fond of their work. I have no hesitation to coming back again and again as I now can't imagine not getting my nails done here!Service: Manicure
April 2023 by Mihaela Gratiela Mocanu
The best proglow resurface facial??
April 2023 by Heather Moran
Very Unprofessional.I had an important event coming up and booked a service the day before. The day of I received two phone calls, one from a restricted number I could not ring back and one (an hour before my appointment!) from one of the staff, leaving a voice message to ring about my appointment. I rang back before my appointment as soon as I could and there was no answer and no way to leave a message. Nothing.I then walked all the way there in the dark to stand in front of the closed salon. I rang again, no answer, no option to leave a message. I left and booked another appointment with another salon.I rang in the morning to find out what happened and all I heard were excuses. They said they had tried to ring the day before but hadn't reached me, (which I have no record of on my phone). Isn't it the business's responsibility to get in touch with someone who has an appointment and not leave it on the day with no way to leave a message? Isn't it also professional for the one message they left to maybe say the appointment had at least been cancelled so I would know what was happening?This salon has many good reviews but it seems, unfortunately, I am the one to have had poor service. I would only recommend this salon if there was no alternative and not if it is for anything important or time sensitive.Hopefully in future they will sort their communication situation out and be more customer focused.This is my edit to answer their response:1. no I was not aware it was a provisional appointment or I would have had the responsibility to confirm it. That's a fair miscommunication, not sure by whom.2. I also have the call logs to prove I rang 3 times that evening twice before my appointment and when I was stood outside, at 6:15. That is well within your regular business hours you mentioned in the response, no one answered and no one rang me back.3. I was so put off by the whole thing I felt I needed to let you know how shocked I was at the unprofessionalism I experienced, so that is why I rang the following day. Any "rudeness"came about from the staff I spoke to constantly defending their position instead of just apologising and saying how unfortunate it was that I only received a message asking me to ring back about an appointment an hour before it, and no one answering my return calls during business hours.4. The discounted or free service was only offered as a last option and based on the defensiveness of the staff and general unprofessionalism, I had already decided not to do business with this establishment again.Best of luck in your continuing journey to offer the most professional service you can.
April 2023 by Owen Blandy (BikingBaker)
Great service
April 2023 by Joan Ross
Friendly relaxing atmosphere. Clean shop, professional staff.Services: Pedicure
April 2023 by Jodie Young
Friendly, calm atmosphere and they go out of their way to accommodate you.
April 2022 by Pavla Perry
Great place in heart of Frome for all you beauty needs. Friendly, professional and well priced
