November 2023 by Shay Bridges
Colin and Luke ?.Thankyou!Such nice guys ?patient?interested and just plain bloody friendly! Doesn?t take much and these guys tick the boxTHE BEST Tile Showroom for miles ?!HUGE and I mean HUGE selection of tiles to see and feelThey were last on my list to visit?I?d been directed to glastonbury?wells?.shepton?and was left deeply disappointed?i was shocked at the limited options with very few tiles on showIf I had known what I would find at Dimensions I wouldn?t have needed to search any furtherWell laid out floor tooThey are at no1 slot on my renovation ?goto? list! Medals from me - honestly readers you will not be disappointed ??
October 2023 by Emma Slevin
I have had the pleasure of dealing with Colin and his great team at ?Dimensions? for well over a decade - both as a business and also as a (very fussy) client, whilst using the brilliant Christian from ?Fire & Water Plumbing & Heating? to install.I have never experienced anything but a friendly and professional service. The knowledge that these guys have is second to none and they are always open to discussing any budget; small or large. Thanks guys, keep up the great work!
October 2023 by Stuart Hearn
Colin was incredibly knowledgeable and guided us through the process of fitting out several bathrooms. We were impressed by the time and effort Colin put into the project spending many hours with us honing the designs and producing 3D renders for us.Overall an excellent experience.
October 2023 by Dan Hanna
My partner and I went to Dimensions after getting fed up with poor service and advice from other suppliers.After dealing with the team at Dimensions, Colin came over and assisted us on with everything including a very helpful 3D drawing for each of our 3 bathrooms. Colin and team have been superb to work with all the way through with superb service and advice along with very competitive prices. I must add that Colin is extremely knowledgeable right to the very intricate detail which is very hard to find when you?re as fussy as I am. He answered everything I asked and if he didn?t know the answer he emailed me very quickly once he found out. I have worked on customer service for many years and Colin is up there with his attitude and helpfulness.We would certainly recommend anyone who is looking for a bathroom suite and tiles to stop and take a look round here. You won?t be disappointed.
October 2023 by Gary Coles
Fantastic service. As a tiling contractor, I use dimensions as a main supplier. From general adhesives, grouts and trims weekly to far larger orders, Ranging from tiles to underfloor heating kits. Everything is always dealt with in a professional and prompt manner by Colin and the team!
October 2023 by Roisin Grasby
Some decent ranges and products for sure. In terms of initial customer service, though, we felt disappointed.We live very close by so thought we'd pop in on a weekend day. I'm sorry to have to say this, but the 2 members of staff we could see didn't approach us once. Not sure if it's because they were too busy or thought we weren't worth it? I know everyone has their off days, but it's put us off using them for a remodel we're starting in Jan 2024. It's a shame, as we want to support local businesses.
October 2023 by S Evans
Customer Service was 10/10 - from bathroom design to help with choosing tiles to the supply of all the products and materials would have absolutely no hesitation to recommend Dimensions
August 2023 by Milan Parker
Absolutely in love with our new bathrooms! Support throughout the installation was fantastic with all our queries resolved quickly to ensure the bathrooms were completed on time. Couldn?t recommend Colin & the team enough!
July 2023 by John Treble
Dimensions supplied all the fittings for a long drawn out and difficult bathroom refurbishment project ? the needs of which evolved over many months. I chose them because of Colin?s obvious tremendous product knowledge and helpfulness. All staff provided a prompt, efficient and seamless service ? including dealing with necessary product substitutions, urgent requirements and the cracking of a shower tray almost as soon as it started to be used (they paid for it to be replaced).
April 2023 by david wells
Really good tile shop, friendly and helpful staff
March 2023 by Brittany Toner
We popped into Dimensions Tiles and Bathrooms while in Frome as we needed glass for our shower. They were so knowledgable and helpful, put up with our toddler running around and made it easy for us to make a quick decision and even quicker delivery. They are a family run business and this was important in our purchase as well as purchasing British made products. I am so pleased with the product, we had visited so many other stores and walked away empty handed as the products didn't seem to have quality and value. Now that our glass is installed I am happy to report that it looks beautiful and the brass finish is a great quality, not yellow or cheap looking at all. Thank you so much Dimensions Tiles & Bathrooms - we will be back!
January 2023 by Denise Gibbs
What should have been a wonderful new bathroom experience was far from it !!1. The designing period was exciting.2.Although we had to query a few measurements !!!3. Colin did not communicate with our fitter by failing to send designs,etc.4.Also Colin tried to claim that he had put us in touch with the fitter. Plain wrong and was done purely for financial gain on his/Dimensions part.5. Our fitter had to perform little miracles to make sure that everything fitted.6. What should have been an exciting experience was stressful and took much longer for the fitter to complete.7. On the whole Dimensions has a great range but they fail badly on customer service.D.GIBBS
January 2023 by Vicky Hall
Colin and the team at Dimensions are brilliant. Recommended by our builder we went to explore their bathroom / tile options as we have recently undertaken a full house renovation. We are went while building work was taking place and we spent time planning and designing the bathrooms with Colin, we tweaked things along the way and really appreciated his knowledge. He has a wealth of experience and we trusted his suggestions for our style / budget.The results are amazing and we have filled our house with brilliant tiles and bathrooms all from dimensions and I wouldn?t hesitate to use them or recommend to anyone. Go here if you are looking to renovate your home.
December 2022 by Blue Sky
Outstanding range of excellent quality tiling products, including large format high gloss porcelain surfaces, sourced from suppliers in Italy and Spain. Staff are clearly trained to a high level of expertise in advising potential customers of appropriate products in relation to budget constraints.
October 2022 by Chris Lucas
Last year we started planning to update our bathroom. Anthony arranged everything for us, designing and providing advice on what product would be best to complement the design. Now we have had it installed (by the equally brilliant Airey and Guy) it looks fantastic.The service throughout has been really good. Personalised, great products, helping out quickly with the odd broken bit by us during the installation phase. And the price was great.Very happy and would definitely recommend giving Anthony a call when you're ready to plan your next bathroom
