January 2024 by Elizabeth Lo
Ordered from them twice, the first time was for an outdoor sofa set and the delivery process was fine.No much luck on the second time when I ordered a desk (the Fjord desk) from them, I bought it in Oct 2023 thinking it will arrive in November (as indicated on the website for that particular item), but it didn't arrive until December. No communication or update from Cox & Cox about delivery, I had to email them to follow-up on several occasions to find out about delays etc.The item arrived, but a desk leg was missing. Emailed them asap about the missing leg, responded that they will get the missing part to me asap with no particular timeline. No response thereafter, chased them 3 more times and had to call them to follow-up.Unfortunately would not recommend.
December 2023 by Annabel Corbett
Does anyone know what?s going on? Telephone message - office closed yet calling throughout the states hours. No emails answered. Missing parts of my order so stuck with large useless item!
December 2023 by J A
Terrible company. Product not working and there's non-existent customer service. Such a shame, it used to be good.
September 2023 by Liam
Item ordered over two months ago, has not been delivered. Website keeps pushing in stock date?the only thing they do quickly is take your money.
September 2023 by Jo Northen
Terrible customer service - sounds like you are speaking to a call centre based abroad. Cannot answer simple questions. They advertise themselves as a British brand based in Frome but this is clearly not the case.
July 2023 by Chris Lisi
Beyond useless, would rate 0 if I could. Ordered an item at the start of May that was a pre order item, website said it was due late May. Still haven?t had it yet, customer service just constantly tell you ?3 to 5 days? which is total rubbish, they are a scam company and I?d never shop with them again, don?t be fooled by the pretty website, they are a drop shipper, you?ll find all the items elsewhere (and probably cheaper to). Avoid at all costs.
May 2023 by Becky Bedford
Would not recommend!!! I tried for days to get hold of someone via the phone with no luck, the phone automatically hangs up after 5 minutes of being on hold.I wanted to return some items that were simply not up to the quality described however it seems Cox & Cox want to make it impossible for you to return items!They offer a return service with their courier at your own cost, that's fine however, that isn't currently working so you need to arrange your own courier collection on any large items that end up costing nearly as much as the items you're sending back once you have covered the value!! Wish I had read the reviews before shopping here.
May 2023 by Sharon Holmes
I have been let down twice by this company. First time I waited 4 months for an item, paid for in full. Company went under and I had to get a refund from my bank. Second time I was twice told my delivery was out to be delivered. I then got a call saying the delivery men had dropped the parcel and damaged it. The second time I was told the supplier had run out of stock. Do not use this company as they are untrustworthy
April 2023 by Barry Cason
Do not buy from this company. It?s a scam. Product breaks and you get an email saying they have closed down. Then a day later you get an email about 20% off.DO NOT BUY FROM THEM.
January 2023 by Mikael Ali
I wished i read the reviews before buying from cox & cox. Absolutely appalling company. They do not reply to emails nor answer the phone. I am still awaiting a refund, had zero communication from them its been 3 weeks. I will apply for a charge back from the bank absolutely disgraceful!### Avoid this company at all cost. ###
January 2023 by daniela gonzalez
Bought a small ornament, it arrived in perfect condition in 2 days. Very happy with purchase
December 2022 by Garry B
Utterly disgraceful company.Spent 3 days on continuous hold. Never reply to emails or answer the phone. Have literally stolen £1500 from me for something ordered mid-November with a delivery within 12 days promise. Was told that it was sent, but the courier lost it. Then was told that actually it wasn't sent as the Manufacturer forgot to send it, to now being told that it wasn't even ordered in and that the manufacturer is out of stock until End-Jan, Start-Feb.Can't even contact them to complain about it. Will never ever buy from again.
December 2022 by Tracey Darley
Do not buy from Cox and Cox!I bought a large light up 3 meter Christmas tree last year. Not cheap but I was very happy with it for the 3 weeks of December that it stood outside my house.After assembling the tree this year, it only worked for 3 days. My husband is an engineer and realised that the control box is faulty. Cox and Cox( when they eventually answered my calls) refused to do anything! Their policy is that you have had the item longer than 6 months!I tried to reason with them that the item had only been used for 3 weeks, I obviously haven?t had a 3 meter tree illuminated outside my house for an entire year! They aren?t interested in the slightest. I asked for a replacement control box, but was refused. My 3 meter tree will now go to landfill!Well done Cox and Cox! Dreadful company.
November 2022 by Alex Yeung
Ordered a console table which arrived within 6 days. Delivery was prompt and completely hassle free. Excellent service
October 2022 by William Morgan-Harrold
I received one of their direct mail pieces for 35% only to find out from the time posted and the expiry date of the voucher it could not actually be used on sale items. So when going on the website and specifically looking at their Christmas range, which was advertised on the direct mailer, every item was on sale so therefore made the discount unusable. I contacted their team showing them the letter, accompanying T&Cs and the fact their website had a sale on during the time this direct mailer had been put out to us (and the wider public). The team thanked me for highlighting it and communicated they hoped we purchased something regardless and had taken advantage of their 10% code that was already advertised on the website. I requested that I'd like to have the 35% code that was sent to us actually honoured and as it is technically a misrepresentation from a marketing perspective that we have a new code generated for us to use for our desired purchase. I had a response but unfortunately I was met with a solid no, no further discount and I should sign-up to their newsletter for future promotions. Closing the service gap and honouring your marketing should be standard. It clearly is not a priority for this company, it's a shame as on the façade it looks quality but the quality soon disappears when there appears to be issues or challenges presented.
