August 2023 by Frantiqu
Great experience from start to finish.They'll match or beat any price. Quality is top notch.Go local.
August 2023 by Alex Langston
Adam and the team went out of their way to ensure we were completely happy. And we certainly are - we love our new sisal carpet, it looks amazing! We weren't the easiest of customers (found it hard to make up our minds) so their customer service was really put to the test. They dealt with all our requests promptly and with patience. The fitting team were great too. Really nice lads who worked efficiently, took care and had pride in their work. We're really happy to reccommend Carpet Factory Frome to anyone. Many thanks, we will definintely come back.
May 2023 by David Langston (Lanx)
We absolutely love our new sisal carpet! We messed Carpet Factory Frome about a little bit as we changed our minds a couple of times and also changed an install date but they remained super friendly and flexible throughout. The guys who fitted it were super friendly too ? thanks lads! It looks awesome! (Photos to follow.) We will definitely get them back in the future (when we can finally agree on the kitchen floor ?). Huge thanks to Adam and Erica for your patience whilst we kept changing our minds.
December 2022 by emily pollitt
Carpet factory frome and carpet right quoted us the same price, however we chose this company as we prefer to support family businesses rather than chains. The floors nice but I feel like the ?finishing touches? were rushed. They must have known where we put our fridge in our kitchen because the sealant just stops around that area (baring in mind our fridge was outside when they were completing the job so it definitely wasn?t in the way of them). The majority of the sealant looks like it had been rushed and not done with care as it is so smudged.It?s abit frustrating that they don?t trim the doors down as it started to make our carpet go really rough from where we would push the door, we have sorted it now we noticed the feel of the carpet but this was something we noticed when it was abit to late.Adam himself who I presume is the owner seems like a nice guy, we had abit of communication trouble at the start where we had him booked in one day and he didn?t turn up but that was sorted and he was here the next week. Adam didn?t fit our floor, he quoted us but after that we were left with his team.It?s a shame as we were really happy with the flooring we picked but it just looks like it?s been so rushed.
April 2022 by Chris ?Siroi? Albi
Rough looking place on a dodgy estate somewhere in Frome.
March 2022 by Roc Card
Great friendly service, Adam's very helpful
January 2022 by Jon Bush
Great range to choose from & helpful advice given by Adam. Would recommend 100%>
November 2021 by Jack Cornish
We were in need of some new flooring for our new offices. I popped in to see what they had and within a day of deciding what we wanted they had turned up and fitted. A fantastic and very professional service.
5 ?? thanks
September 2021 by Jane Maryon
Amazing service from the carpet factory- couldn?t recommend them enough! They were friendly and helpful, and advised me on the best product for my needs. Very quick and tidy fitting and excellent price! Thanks again, would 10/10 recommend ??????????
September 2021 by IsQ M
Trying to undertake on the motorway (M42) is extremely dangerous and does not give your business a good look. Learn how to drive.
August 2021 by david winn
Flooring not glued down as requested, bubling up in places. My first choice wasnt available, so i chose to different thicknesses of two other ranges ,waited for a price,didnt get one,,,instead i rang them,on a call back the owener rang me and informed me he had gone ahead with what he said was my first choice,i did not choose one,a bully....Go elsewhere is my advice.workmanship terrible
June 2021 by Storey DS Mariah
Great company to use if you like really bad customer service and don't want the job done properly or want to pay in full and not have the job completed. Also great if you want your brand new kitchen appliances to be handled badly and the enamel scraped off the side of your cooker. I'd recommend these people if you like rude and ignorant service provided to you without any concern for customer satisfaction. Highly recommended for leaving the remains of their lunch on your garden path and for being totally unprofessional and unskilled in the laying of laminate flooring. They have done an amazing job in causing me lots of stress and leaving me with an unfinished and poorly done job.
June 2021 by Tim Farr
Excellent service from a friendly team who went above and beyond. Carpet was laid beautifully despite difficult room layouts, and the lads were careful and respectful of the property. Highly recommended, thanks to Adam and the crew for the brilliant work you do.
February 2021 by Sandi Clarke
Would not recommend, lino not cut properly,or stuck down,came back to check it and said it would be sorted,this was back in March.
February 2021 by Paul Serry
Great service. Professional, understanding, and good value.
