January 2024 by christine Greaves
No waiting. In and out without rushing. Did not feel enough attention or relevant questions this time.
December 2023 by Gemma Cutts
Such a kind experience - I had to bring my 7 month old with me and the optometrist and other staff members were so considerate about working around a small human. They offered to take breaks as and when we needed to and very kindly held my baby whilst I was having my eye test. The tests were really thorough, and overall, it was an incredibly kind and positive experience. Thank you.
December 2023 by David Rawson
Polite,friendly,knowledgeable. I live in Trowbridge and I have tried Warminster but I would sooner drive the eleven miles to Frome. In answer to your next question which follows. I will be giving the score for this branch. Maybe the staff have changed in Trowbridge ,but I don't know. They were rude to my wife (this is a few years ago) this is why we use the Frome branch.
December 2023 by Hilary Kennard
I was seen on time. The optician, Adele, is friendly and extremely good at her job. I came away feeling reassured and happy.
December 2023 by Sarah Cloke
Wonderful staff who went above and beyond when I needed contact lenses in an emergency. Highly recommend!
December 2023 by David Rush
All staff were professional and friendly, and made it very clear how my eye test was to be run.
November 2023 by Cythia Mbava
They managed to reschedule my appointment to slot they could take an extra person for the same day. All communication was clear, the duration of the process was as estimated.
November 2023 by susan petts
Friendly, efficient, just excellent all round experience
August 2023 by Jackson Dawes
Tried to get in contact with them after having lost my glasses for 3 weeks. Tried to call countless times. No answer. Visited the shop 3 times and it was closed every time. Extremely difficult to work with.
December 2022 by Patricia Simmons
Exceptional and thorough testing. Confidently recommend this branch. Caring staff.
October 2022 by Lauren Nesbitt
I travelled from Shepton Mallet but it was a waste of time. I was struggling to find frames that were suitable for me and was browsing for at least 15 minutes whilst staff members chatted, in between one of them briefly assisting someone else.There was only one other customer in the store at the time and two staff members working. Neither of them asked me if I needed any help. The store is so small, it?s difficult to ascertain the fit of different frames in the tiny mirrors provided, so it would have been useful for the staff to have taken initiative and offered help.There were two frames that I liked, but I ended up putting them back as I didn?t feel confident in the service. Staff in the Wells store were overbearing which was equally as annoying, so all in all, not too impressed & think I would rather pay more at my local, independent opticians for a better level of service.
December 2021 by maris andersons
Highly recommended for everyone who needs a new glasses. Friendly staff and good atmosphere.
July 2021 by Jill Hiron
For the first time I ordered a pair of close-up glasses for the computer. Unfortunately I didn't specify that I needed to get really close to the computer for fine, detailed work on Photoshop so the prescription wasn't right. I took them back and Boots changed the lenses for me free of charge. I was very impressed with that as Boots were not at fault at all. Very happy with my new close-up glasses and the service and care I always get from Boots.
August 2019 by Ksenia Goode
I would definitely recommend this place to anyone. Excellent experience. Very friendly and professional staff, special thank you to Liz and optometrist who sorted my prescription. Love my new glasses, thank you all.
May 2018 by Erica King
Polite friendly, helpful staff. The eye test was very thorough, asking if i had any concerns. Definitely will not use anywhere else now.
