December 2022 by Becky Bircham
The pharmacist really needs to work on his interpersonal skills. With more people being encouraged to use pharmacies rather than doctors I don't belive I would be comfortable discussing things with him . He can be very ubrubt and rude. This may not be intended but non the less its off-putting. Routine medication is rarely there on a late perscription. Normally 48hr wait.
October 2022 by El Janners
Cannot understand the negative reviews. We always find the pharmacist, Pad, and his staff very helpful. In our experience he goes above and beyond in providing excellent service.
August 2022 by Daniel Morris
Very poor service. The main pharmacist can be extremely rude and abrupt. He was also intentionally withholding medication to be difficult. He obviously took a dislike to me which is fine, but he allowed this to enter his personal judgement and gave me poor service as a result which is not acceptable in a clinical or healthcare setting. I was messed around on collection times. On one occasion I was told to collect my prescription at 2pm. I arrived ten minutes early and he told me the delivery had not been received yet. He didn't realise I was parked outside and I waited, no delivery was made and when I went back in right at 2pm the medication was suddenly there. On another occasion a prescription was ordered and when I called I was told it had to be ordered in. Skeptical of this I requested the prescription to be returned to the 'Spine' so I could collect it at another pharmacy. I was then told he would refuse me service again and said "If I return it then you won't be able to get prescriptions here again". I said that is fine and presumed it was being returned and I prepared to collect it from another pharmacy. Ten minutes later his wife phoned me and told me that the medication was there and ready to collect and I was given a pretty predictable excuse that they didn't realise it was already there (the same excuse given to me time and time again previously). This pretty much confirmed to me beyond all doubt that delaying my medications with excuses was routine for him and it was nothing more than mind games. Totally unprofessional and downright nasty to treat patients this way in a healthcare setting. The women were always polite and helpful so the main problem lies with the main pharmacist. His behaviour towards me was rude, nasty, unprofessional and quite possibly a breach of the professional standards that the CQC rightly expect from their pharmacists. I am considering a subject access request to take this further. This man should not be licenced as a pharmacist in my opinion.
February 2022 by Jenny Tennant Mckenna
refused painkillers because we'd bought some 2weeks ago ? won't be shopping there again.
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November 2021 by Kitty Kat
A very friendly and knowledgable Pharmacist and staff. Always helpful and polite. A credit to the profession. Always goes that extra mile to help.
November 2021 by Andy Quarrie
Lovely local pharmacy run by a lovely family.Always polite, always very obliging and helpful.If they haven't got what you want, they'll get it in the next day for you.A credit to the local community.
November 2021 by Martin Gainsford
Great consistent service, staff are very polite and attentive when I'm looking for products for specific needs and even give follow-up advice on what should be done after I've gotten my products. Highly recommend!
October 2021 by peter edwards
Some people should not work with the public. I have been meaning to review this pharmacy for a long time as the man working there is about the most unfriendly person I've had the misfortune to come across, today he left me standing there in front of him while he read some paperwork, a lady who was mopping the floor had to stop and get my prescription unfortunately as I had to pay I had to then wait for him to finish reading before he would serve me. I have to collect my wife's prescriptions as she won't go in there any more as he turns his back on her when she approaches the counter and waits for the lady to serve her, if he has a problem with women he shouldn't work there, I will try to get my prescriptions delivered in future.
October 2021 by Angela Stone
Having to collect medication from this store today I was met with a Horrible, rude, unhelpful, misogynistic pharmacist working here. Ruined my day visiting my parents.
June 2021 by Teresa Williams
Always helpful, respectful we would be lost without the service you give us, thankyou for caring for us x
March 2021 by R Haw
A very friendly and knowledgable Pharmacist and staff. Always helpful and polite. A credit to the profession. Always goes that extra mile to help.
March 2021 by Yvonne Lewis
Rude, ignorant, arrogant man and his side kick!! Condescending, patronising and a disgrace to the profession. Avoid at all costs and go to Bampton pharmacy or order meds from pharmacy2u instead.
March 2019 by Carol Hether
If i could leave zero stars i would. Horrible non english/welsh speaking man. Very arrogant. Absolute shambles of a pharmacy, i will be driving up further just like the other locals are. Goodbye dulverton pharmacy you wonâ??t have any customers soon!
January 2019 by emma ayres
First class pharmacy mark and his team are so helpful,polite and professional. Lucky to have this in dulverton.
