July 2023 by Donna Habberfield
The service I received was outstanding. The staff were all so friendly and very pleasant. I would definitely recommend vision express in crewkerne. Thankyou
March 2023 by Lynn Rose Halewood-Bauchet
Staff very friendly, helpful and professional. Put my 93 year old mother, who has dementia at ease. Excellent service!!! They even made a car space available for her, prior to attending the appointment. Thank you.
March 2023 by Anita Smith
I had an appointment with my 2 daughters aged 11 and 14 the service we received was amazing. All the ladies was kind and polite and helpful. Would definitely recommend to friends.
December 2022 by James C
Can?t fault the staff at the Crewkerne branch; prompt, polite and helpful. You can?t really ask for more than that.
October 2022 by Joanna Williams
My new glasses broke, they were made of light metal( my mistake for choosing them as not robust enough for me as we have a dog!)I had only had them 2 weeks. Vision express very kindly replaced them free of charge. Thank you very much
October 2022 by Carole Bool
Vision Express in Crewkerne provides a very positive experience. The optometrist is clearly experienced and his approach is knowledgeable and detailed. He is supported by an excellent manageress who ensures her team are all on the ball.
September 2022 by Tracey Milton
Very friendly welcoming staff that keep you informed all the way through your eye tests and vary helpful in helping you choose your glasses
August 2022 by Thomas Griffiths
I would like to write this review to reflect the professionalism and great work that Suzzie (the manager has done). I would like this to reflect in anything I wrote previously. I was having a bad day and I was being rather demanding. I will step this review up further and say this: having been that person to write a bad review I will honestly (sorry Suzzie) never shop anywhere else. Thank you for being so professional and courteous.
August 2022 by Keith segal
Excellent eye test, no waiting around, extremely professional optician.5 star service
December 2021 by Gill Schofield
I found the whole experience very pleasing.Staff were helpful and polite and the service including eye test results very good. I am very happy with my new glasses which is a great relief after having problems ELSEWHERE previously .thank you everyone..
October 2021 by Wendy Kent
Recieved my new glasses 2 weeks after my eye test, just in time for my holiday. Found after several days I was getting head aches and blurred vision at distance when driving. Decided to go back to my old glasses for the 2 weeks I eas on holiday. Phoned to go back to store which I did the week I got back, I was then told my prescription was incorrect and I needed to see the clinision again, I had to wait another 2 weeks for an appointment. I am still waiting for them to delivered. I have not been offered express delivery or even an aplogy gor the mistakes that were made with my prescription that could have caused an accident
September 2021 by Jaine Thorne
Very efficient, professional and accommodating. Didn't have glasses frames I specifically wanted however, I would highly recommend them as everyone there made my visit for a long overdue eye test an enjoyable experience.
September 2021 by stephen lampard
I recently visited Vision Express Opticians in Crewkerne for my two yearly eye test and I have to say, I found it first class, the staff was very friendly, professional and extremely helpful, on the day of my eye test my time was limited so didn't have time to choose my new prescription glasses, but I am looking forward to the return visit. I can definitely recommend, thank you.
September 2021 by Ian St
I have been checking my sight at this company for a number of years without issues. But, am afraid I am extremely disappointed by the service I?ve received at this store; I was presenting myself for an eye test because my vision was a bit blurry. I made it clear I need driving glasses. After the test and before I had a chance for a choice, I was sold a pair of costly frames by the very pushy seller. Days later glasses arrived only to discover that I can?t drive with them because I couldn?t see anything on dashboard or mirrors.I discussed the issue over the phone and she agreed I need bifocals instead. Why these glasses were not made in the first place, I don?t know.I asked for my prescription but I struggle to get PD and ADD values furthermore the seller claimed she is so busy that rudely she hung up. I suppose she might have been busy pursuing people to buy unsuitable glasses.Thank you, but never again to this store!
September 2021 by Roger Beschizza
I have been a VE customer for more years than I care to remember, both in the SE of UK and for the last 9 years at this branch. I cannot compliment the staff enough on the level of care, professionalism and willingness to assist. The Optometrist has the patience of a saint, honestly. Now VE have added an online check up service [had one a couple of days ago - probably why I?ve been asked to review] they just seem to go from strength to strength- unlike my eyesight ?.
