November 2023 by Dave Jarrett
We have had new doors, windows and a conservatory fitted over the years from Britannia and never had a problem. Thanks to the fitters who done a great job and thanks to Paul Wilkinson who helped us out over the years. Very happy so cheers guys !
November 2023 by Miroslav Penev
We were very happy with the whole process from taking the measurements to installation of the windows! Correct company and professional fitters!
November 2023 by Cher Turner
Fantastic service from start to finish,i would highly recommend this company.great prices,comunication regular.the fitter was fantastic and did an excellent job,he was so funny,great banter,it made the experience a pleasure.
November 2023 by Andy Wade
I can't recommend Britannia Windows enough. They did an excellent job all the way from quote to fitting. A friendly, professional and local firm that I shall definitely use again.
September 2023 by Barry Edwards
Generally excellent. Your sales representative was was very knowledgeable and professional and provided us with various options for our project and a general idea of what to expect both in terms of price and process. Our visit to the showroom leading to the signing of the contract was useful both in seeing first hand, examples of your products and computerised drawings of what the finished scheme would look like. The surveyor was both efficient and informative, answered my many questions and produced the final project drawings within an acceptable timescale. The office liaised with us to modify the start date on two occasions. Your fitters were superb, insofar as their work ethic was second to none. They worked independently on separate aspects of the project and cooperated effectively with problem solving. In particular the system of the fitter liaising with the scaffolder, plasterer and electrician directly so as they would arrive on cue was particularly effective. I was impressed with the efficient way that these aspects of the scheme were carried out by hard working and committed tradespeople. However, I was not impressed by your accounts department for sending premature bills. The automated system needs to accommodate revised start and finish dates, and bill accordingly only at the end of a project.
August 2023 by Paul Taylor
A very good experience. A good team who had to deal with unexpected conditions and did so very professionally and without issue. Yes, this caused a delay but this was totally out of their control. Good product, well fitted and everything tidied and cleaned each evening. Very happy.
July 2023 by Razvan Pop
Excellent service, best quality you can get and the sales agents are very knowledgeable, happy to help and to customise the order according to your needs. Got all the windows in the past from them and now because of the best quality service we are planning to get some doors from them as well.
July 2023 by Janet Baker
We have recently had our conservatory roof replaced and can certainly recommend Britannia. The installation went smoothly right from the initial planning stage through to the fitting. The two fitters worked incredibly hard and we are really pleased with the end product.
July 2023 by Rachel W
From the first sales appointment with Paul Wilkinson to the finished product I was really impressed. Paul was very friendly and did not push me to buying the most expensive option and it was because of this professionalism that convinced me I was choosing the right company for the job. He drew up a great design and from there it was just a matter of waiting for the doors to be installed. I'd had such a lot of problems with other companies that it was almost shocking to get a crew of workmen for the installation who were reliable, efficient and fast. The Georgian-style French doors looked amazing after installation and they seem strong and secure. I would 100% recommend Britannia.
July 2023 by NigelTurnerTV
From initial quotation to fitting we were very happy with the process and the quality of the product. The only slight criticism is that communication could have been better- we had to call to arrange dates for delivery and fitting. However, everyone we dealt with from initial contact, quotation, surveying and fitting was very professional and a pleasure to deal with.
July 2023 by Kim Parker
If I could leave no stars I would. Whilst I appreciate that mistakes happen, the company has done as little as possible to rectify the situation and passes the buck constantly. We waited 6 months for a conservatory only to be told they forgot to order it. Still waiting- no updates, no one answers the phone, when they do no one knows anything. Still waiting for it to be built nearly ten months on. This was supposed to be a space for my elderly mother who has died during the process and will never see it. Don't use CTG windows as they are owned , managed and controlled (very badly) by Britannia.
April 2023 by john hiscox
Construction of our replacement conservatory started on a week with four seasons thrown at the Fitters Richard & Bradley who are very methodical in their work, they started by covering our wood floor with an adhesive plastic and the conservatory floor with a plastic membrane along with hardboard making us completely at ease with the situation.They started dismantling the old conservatory in the dry then commenced the construction of the new one in the rain, got as far as the roof frame in the snow continuing to the roof glass along with the led work, now that's an art in itself, also the gutter and downpipe.They were able to work inside, this is when the sun came out but I must say the attention to detail is phenomenal all work was completed and cleaned well within the allotted time.in addition to the constuction Paul the designer was accommodating explaining the different options availableBritannia is very Customer Service- Based Company.Very Imprest indeed.
April 2023 by Shaun O'
we had three front windows fitted downstairs and two upstairs as well as a front door, the materials were good quality and the whole process was faultless, the fitters and surveyor were brilliant, very friendly and helpful as was customer service, I would not hesitate to recommend Britannia windows to anyone.
March 2023 by Alan Sibley
Britannia Windows rebuilt our ageing conservatory, transforming it into a modern sunroom in late 2022. Our customer journey was a very good one until the agreed start date, when we were informed on the day that the firm date we had been given in writing was in fact provisional.It transpired that because we had not confirmed the date ourselves it was reallocated and our project was moved back three weeks. Of course we had already moved all the furniture out by this time into other rooms, and consequently this delay was very inconvenient and frustrating.We lodged a complaint with the company over the delayed start, which took almost five months to be responded to, during which time we withheld the final payment. The Company did finally apologise for letting us down and agreed a compensation sum with us.Turning to the product we are totally happy with the quality of the build. The fitting team were diligent, efficient and courteous. We would also commend Britannia?s subcontractors who undertook electrical and plastering work for us.Overall Britannia did a very good project for us at a competitive price, but let themselves down by their poor customer service.
February 2023 by Stephen Manley
We?ve just had a new white composite front door fitted and from the start after meeting Paul Lovell to discuss what we wanted and give advice and the price to place the order everything was simple to proceed, we were kept informed via email every step of the way and on the day of the fitting which was chosen by both the company and us the fitter turned up, he was professional, helpful and worked to a high standard, he did a great clean job and we couldn?t be happier with the finished job, he left no mess and there was nothing for me to tidy up after he left. If you want a competitive priced professional fitting of windows or doors I would highly recommend Britannia windows Clevedon
