April 2025 by Mark Scott
Staying for work. - Poor Service.
Late breakfast, Rooms ok, a little tired.
Would I stay again ? No, i may consider another location.
Breakfast From 6:30am.
Well, the doors opened about 6:40, nothing was ready for that early breakfast. Cereals were empty for two days, each morning having to ask for utensils to the continental area. Main breakfast was pretty good once you got it. Plates freezing cold in the morning, even though they seemed to be on warmers. So your food got cold quickly.
If you want to have breakfast before you get on your scheduled bus at 7 am, good luck. With breakfast opening late, you either make a quick takeaway so you can run out the door with it or eat what you can with the time you have. You can't relax as it feels like chaos.
You cant complain, as the staff running the breakfast also work in the hotel on reception.
Very poor, waiting outside the restaurant for breakfast in the cold for almost 10mins.... Open the doors at 6:30am as advertised, let your customers come in and grab drinks or continental while you get the hot breakfast ready. It's poor service to leave customers outside your advertised opening time.
You may read that the restaurant is under refurbishment, it is, but the poor service has nothing to do with the refurbishment.
Very frustrating.
March 2025 by Stephen Rees
Food and drinks: Restaurants evening meal is nice with quite a bit of selection, the breakfast is buffet style.
March 2025 by Owe Hegstad
The hotel itself is like most
Premiere Inn hotels -
although this has "old" decor style;
good size of the room and bathroom,
with well-functioning facilities;
TV and kettle with coffee and tea.
Parking is included
WIFI worked extremely poorly
with miserable speed.
For some reason, hot water was not available in the sink, - only in the shower
???
At the on-site restaurant, none of my priority choices were available
so I ended up with a dish
which tasted good enough,
but also no more.
From the attitude, it seemed as if the staff in the restaurant were bored
and would prefer to be somewhere else
on a Friday night
???
In the immediate area, there is little other than junk food on offer -
so one is dependent on transport
March 2025 by Nicki
Rooms very dated need updating. Restaurant awful, considering it?s February and cold there should not be flies in there, and food cold
Rooms: Need updating and a good clean. Beds hard needs decent mattress toppers and room was cold
Food and drinks: Eat out as restaurant very poor service, took an hour for meal to be served in an empty restaurant, breakfast time food cold and there are flies in the restaurant
March 2025 by Guillaume NICOLETTI
2 hours wait at the restaurant, still nothing served. Unbelievable.
March 2025 by Alexandre Voto
Don't come here
February 2025 by Andrew Brearley
Popped into the Premier inn restaurant on Bristol Road last Friday for breakfast with my wife. We hadn't stayed overnight,the place was empty and we were very quickly refused breakfast and shown the door.Probably just as well as with the lack of customers it was going to be dried up and disappointing anyway.Never going in a Premier Inn again!!!!!
February 2025 by James Brown
Went to the restaurant next door at 9 pm after working a 12-hour shift to be told they stop food at 9 pm, ok.
The next day managed to get there at 7.30 pm to be told they had no tables until 9?. When I mentioned the kitchen closes at 9 the lady told me the last booking is at 9.45 pm. As you can imagine I wasn't to happy.
February 2025 by Jen
Staff brilliant, friendly and polite but the restaurant had an abundance of flies for some reason even though January. I was then bitten by a bug overnight in the room and have been left with 2 bites to the hand that are swollen and extremely painful
February 2025 by Dominique Lucas
Too many flies in the restaurant and food was cold
February 2025 by Simon O?Connor
Don?t expect to rock up and get food. Must have a 100 seater restaurant and they serve about 20. After a four hour drive I had to go and find some food. Bar and food doesn?t start until 6. Rooms tired and restaurant is cold.
Best stay at junction 24 iGateway/
Noteworthy details: Not great service and food availability
December 2024 by Harry lown
Hotel is filthy. Staff do not care and the restaurant has flies everywhere. Would recommend driving an extra 5 mins to the mercure or the other Bridgewater premier inn.
December 2024 by Isaac Duale
I stay in loads of different premier inn?s across the country and this is by far the worst. Room had not even been cleaned, bed was a mess and was greeted with a half eaten kebab from the person before me?. Female restaurant staff were lovely, however the guy in there 5/12/24 evening was soo rude and loud. Basically shouting at people if they hadn?t booked, like it was the end of the world. Even if every other hotel in the area is booked up, I?m sleeping in the van next time.
December 2024 by Andy Tomkinson
All the usual premier Inn things, but looking very tired and in need of some tlc,especially concidering the premium price that is being charged for this hotel. staff pleasent and happy,
December 2024 by Leerob
DO NOT STAY HERE ITS A ABSOULUTE DUMP, i stay in premier inns all year long all over the uk and this is by far the worst one i have stayed at,
Noisey rooms from 24hr garage outside my window,
restraunt opens when it wants doesnt have anything you order and looks and feels like a nursing home,
the room stinks of cigs and damp, Wifi is rubbish even when you pay for premium.
Staff are nice thats the only positive.
Proper dump of a hotel.
