March 2024 by andrew wadl
Absolutely brilliant service. 1st night I was woken early by children. To be fair, they were not being naughty, just excited. Mary on reception moved and upgraded me to 3rd floor. I have to say, having experience a premier room, it is well worth the extra so I am converted. Thanks Mary!. The breakfast was delicious, and again grest service by Ray. In fact the entire team support each other which is lovely to see. A perfect example of lovely customer service and an example of great team work. I will definitely return. HIGHLY Recommended x
March 2024 by Sarah Bewick (Stamp Addicts)
Very uncomfortable bed, too soft. Struggled to sleep and woke up with backache. Everything else was great.
March 2024 by Michael Pickard
Another good night's sleep. Didn't eat in took advice from other reviews and went to the White Willow. Busy and noisy but food good. Breakfast at Premier Inn was excellent.
February 2024 by Adrian Garratt
Staff were great and food was quick tasty and
February 2024 by SiewHoon Chong
Rooms: ComfortableNearby activities: Nothing much
February 2024 by Leeanne Evans
Have had the best stay, with the most friendly staff, nothing to much trouble for them! Cooking breakfast from scratch not from on the counter because two of our party had food allergy, but to top it all off the staff saw one of our party had a special birthday and without being ask and was a total surprise, brought out pancakes with cream with a candle, singing Happy birthday, personalised hand written card from the staff and a bottle of bubbly. You all certainly went above and beyond. Thank you all!!Leeanne, John, Nikki, Jade, Ryan and childrenRooms: Very clean and comfortable
February 2024 by derrick jones
Modern premier inn but always had issues with WiFi both times we stayed , an issue when EE signal is poor in that area .
February 2024 by nico ena
I had a delightful breakfast at the restaurant. The staff were very attentive to our dietary restrictions and made sure to provide us with gluten-free items. The ambiance was lovely, and the friendly staff added to the enjoyable atmosphere. I always look forward to stopping by this place.
February 2024 by Lynn Bradley
I called in a few weeks ago to meet my friends who were staying in this hotel. I felt awkward , a very charming lady suggested I wait in the lounge she suggested I have a drink. She was so kind and thoughtful, I just wanted to say Thank you Joanna.My experience here impressed me so much I decided to book a Premier Inn room in Holborn on my next visit to London in March. Again thank you Joanna.
January 2024 by Jade P
Stayed here regularly for work. Relatively stress free check in and lovely polite staff. When I ate in the restaurant the RAC service turn up to fix my car just before my meal was due to come out. I was shocked to see that the staff noticed and kindly held my meal back and came to inform me. Above and beyond expected ?
January 2024 by Allan Butler
Stopped in for breakfast as it is close to motorway £10 all you can eat great value staff
December 2023 by David Cawte
We've stayed here several times now. The location is super convenient, just off the motorway. Rooms are clean, comfortable and modern. Staff are always friendly and the on-site restaurant is good value for money. There is free on-site parking too.There is another Premier Inn at Junction 23 but that one is quite dated now, definitely pick this one if you can.
December 2023 by Allan Sunderland
Staff and service were brilliant. My only grumble was the mattress was very soft and could feel the springs.
December 2023 by Lisa C
Stayed one night on our way to Minehead, couldn't fault it. Every member of staff gave an excellent service, thank you for a really lovely friendly stay! ?
December 2023 by Rich Church Keen
Lovely hotel, perfect location for the carnival, but the evening staff totally overwhelmed and underprepared for a busy hotel. Went to the bar/restaurant just for drinks,it was probably half full, at a push, instantly made to feel like we were an inconvenience and were left almost 40 minutes for our drinks order to be taken (theres no physical bar to order from)When you're coughing up 200 odd quid for your groups rooms, it's a huge disappointment to have such unwelcoming service at the only facility provided.The young guy that was obviously drafted in to help out (not in uniform) was the only bright spark. He finally took our drink order and was professional and apologetic. The guy who brought the drinks to the table, however, (blue shirt, i assume management?) needs to realise putting 6 drinks on a tray is much easier and quicker than walking backwards and forwards to the bar with individual drinks......no wonder service was slow!Rooms: Decent room, view of the hills/fields behind, clean, tidy.Food & drinks: As said, the restaurant is pretty poorly organised. Drinks were fine, breakfast was good, service was awful.
