January 2024 by Louise Reynolds
On Tuesday 2nd January 2024 I took my VW beetle in to Halfords Shop in Bridgwater to get my headlights changed.I had to wait a long time to be served and was told there was a half hour wait due to only one mechanic in store.I decided to do my shopping and return later.On my return I had a shorter wait as there were now two mechanics.I was duly served and went to my car with the young man to be told he couldn't change my lights because the side panel would need to come off.I asked what to do and he said "take it to a garage"...I decided to take it to Halfords garage Bridgwater and see if they could help.I was greeted by a very helpful man in reception and after telling him my situation, he and another mechanic told me that there was no need to take the panel off and that I had been misinformed.They then told me to pull my car in the garage and they would look at it there and then.It took two men to sort out what wasn't an easy job in my opinion but they did it to my absolute relief.I then went to pay, to be told, " its on us, happy new year, just drop in some biscuits when you are next passing".I was absolutely blown away by these mens utter kindness and respect for a woman desperate and not knowing what to do.They were calm, polite and so understanding and made me feel comfortable in surroundings that can feel overwhelming for alot of women.Unbeknown to them, I had had a rerrible day and needed my lights fixed ASAP as I drive dark lanes as a carer in the community.They made me feel safe to go to work again.I am so grateful ( so I took in biscuits) to these men and I feel strongly that they need praise from their managers and hierarchy within the Halfords establishment.Well done my Halfords angels and thankyou again from me.Louise Reynolds
January 2024 by Suzy Downes
Had to rush in for a weService mid 6-hour journey and was in and out within half an hour! Thank you for your help Fran and team, would recommend.
January 2024 by Mark Bradley
The only reason I marked Halfords down was the internet site was a slight 'mare! But the person I dealt with at store to have my headlight bulbs fitted was excellent. Can't praise the guy enough. Thank you.
December 2023 by Steve Gilmour
Always excellent service whenever I visit Halfords.Highly recommended.
December 2023 by Geoff Taylor
Extremely helpful staff and friendly service. I'm happy with my purchase.
December 2023 by sacha sullivan
Excellent. So impressed with the customer service I got there , and it was that that made my mind up to purchase. Had an awful experience buying a scooter direct from pure electric ( don?t waste your money there , the scooters are faulty on delivery and that company couldn?t care less and are APPALLING to deal with ) then went to Halfords dishearten because of this but two guys customer service there was outstanding so I purchased a scooter from there and because of them . Well done guys , a very happy customer. I hope your bosses see this because you deserve all credit .
December 2023 by Tony MacDonald
SUPER SERVICE TODAY. Not only was it a typically busy Sunday but I was seen very quickly, registration checked, new rear wiper blade found and then fitted instantly and easily by Grace and finally a quick, friendly and helpful Fran on check out where all in all it was fantastic value too. Thoroughly recommended.
December 2023 by Tony Fawle
Excellent friendly and professional in helping my wife and I choose a suitable child seat for our grand daughter when she comes over from Madrid for Christmas.Many thanks Lucy and Jordon at Halfords BridgwaterTony &Jenny
November 2023 by Michael Anderson
Great advice from Tim who uses the stands explaining how the Halfords repair stand would support the weight (24kg) and model of my Ebike keeping one wheel on the ground. Very stable and surprisingly well made for the low price.
October 2023 by Dan 99
Fran was great, she greeted me as soon as I walked in the door and helped me look for a product. I showed her a picture of what I wanted on my phone and she knew exactly where it was, she unlocked the glass cabinet and took it to the till for me and rang it through. I'm very happy with my new flex head advanced ratchet spanner set. Thanks Fran.
October 2023 by Jonathan Tucker
Fran was great. Got me the right part after I'd selected the wrong one. Also offered to help fit it if I had any issues. Really great, thanks Fran
October 2023 by Emma Corbett
Really nice, helpful guy. Changed my headlight in no time at all. Plus, didn't go all alpha male on me, when I didn't know where my rear fog light button was!! Great customer service. Thank you!
October 2023 by Daniel Robinson
Excellent service from both staff fran and Tim where both very helpful and friendly a perfect example of customer service. Will definitely be retuning again in the near future
October 2023 by Ben Piper
Chris and Joe went over and above to help me for my daughters 4th birthday present. Excellent place to shop and lovely staff!
October 2023 by Richard Harborne
Shop lifters paradise, so there's some empty boxes on the shelves, however it's still a useful store, and the staff are very helpful
