September 2023 by Elizabeth M.
Not sure if this is the correct one, but I visited Costa Coffee in the Homeward Pavilion in Clarks Village. I purchased my daughter and myself drinks, which were very good. I also needed a recommendation for a store where I might find socks and undergarments. Natalie was extremely kind and helpful, providing me not only with two recommendations, but the locations. The service was amazing. She also informed me that the toilets close before the stores close, since I told her my daughter and I walked there from Middlewick and hoped to use the facilities after the stores closed before we began our walk back. Natalie went above and beyond. The rest of the staff were also friendly, efficient, and provided excellent service. Please recognize Natalie for her kindness and excellent customer service. Thank you, Natalie!
August 2023 by Sally Cowley
First time visiting this particular Costa. The staff are very friendly. There was plenty of seating, and the toilet was clean and tidy.
July 2023 by Richard A
Retail Park, Costa. Please train staff, not to pass cups holding the rim, it?s disgusting. I did mention it discretely, didn?t go down well !
June 2023 by Dear Media Studios
Lovely atmosphere with a good view of town center.
May 2023 by Rachael
I ordered a Mocha here and it was a little too strong on the chocolate for me, so I took it back and asked for a latte instead, the ladies were more than happy to remake my drink, great customer service.
May 2023 by sambV7769VL
Went to Costa today and looks like they cannot afford toilet paper.. Don't like the fact you have to take it off the top of the bin... Not good enough really.....
April 2023 by Clare Cox
The kit kat hot chocolate is nice, you can taste the kit kat flavour and the little chunks on top makes it nicer especially when they fall down the cup.
March 2023 by Mollie Maynard
Fab my hot chocolate was lovely and plenty of seating inside
February 2023 by David Waters
Service was slow and stopped taking orders to catch up with backed up orders.
January 2023 by Cristobal
Chairs are dirty and need to be replaced or cleaned. Temperature was colder than it should be. I don?t understand why someone would come here instead of going to Coffee#1 which is 20 metres down the road.When we went they only had takeaway cups and not mugs which look cheap and makes your drink taste worse. They gave us the large size hot chocolate instead of the regular size without asking. Not enough chocolate on it so it tasted almost the same as hot milk. Charging £6.80 for 2 hot chocolates of this low quality is a joke.
December 2022 by Marian Gradinar
Right now the staff from there tucked another customer and I went there before himI waited more then 5 minutes to order I have seen they are indifferent I just left!!That?s very rude of them and it wasn?t busy at all !!!
December 2022 by Joan Martin
Very friendly staff , place nice & clean
December 2022 by Cristóbal PM
Chairs are dirty and need to be replaced or cleaned. Temperature was colder than it should be. I don?t understand why someone would come here instead of going to Coffee#1 which is 20 metres down the road.When we went they only had takeaway cups and not mugs which look cheap and makes your drink taste worse. They gave us the large size hot chocolate instead of the regular size without asking. Not enough chocolate on it so it tasted almost the same as hot milk. Charging £6.80 for 2 hot chocolates of this low quality is a joke.
December 2022 by Gloria and Alan Gibbs
Reliable as usual. Staff friendly and helpful.
November 2022 by Lee Brett
Not to bad but could have chosen coffee #1 if I could have drank in on that day