March 2024 by Elaine Bircham
If I could put 0 stars I would, I am getting in contact with them tomorrow to tell them to take this bed back as the quality of the bed is AWFUL and they didn?t even include all of the parts for the bed. This isn?t worth the money one bit! Avoid at all costs!It isn?t what is says at all and it looks nothing like the pictures. I am so upset and disappointed!
February 2024 by Amanda Conway
I?d give 0 * if I could. I got an email the day after ordering my new sofa with delivery dates either 5th or 12th of February but no later. I was told in this email it would be an extra £75 on top of the £40 for delivery of the sofa. I organised my livingroom and binned my old Sofa?s in preparation for the new one coming. We are now on the 14th February and I have emailed and called them several times asking what is going on and had no answer. I still do not have my sofa. I have no way of getting a refund except from my bank and even that can run the risk of my bank being cancelled as it?s such a large purchase. So do not buy anything from these Scammers. You?ll end up with no sofa at all and down hundreds of pounds.
February 2024 by Fatola Feranmi
I ordered for a bed and just a box was delivered left with footboard and headboard never delivered calling the company always always saying they chasing me but I am getting nothing I don?t recommend at all
October 2023 by N
Its not what it's like on the photo this luxury (if you can call it that really!) Futon mattress is just not comfortable at all definitely won't be recommending this to anyone do not buy from these! the reviews speak for Themselves These are operating from the range B&Q and more how these get past quality checking is beyond me.
October 2023 by Kezia Hussain
Well I didn't realise the range out sourced to these guys until after my purchase!!!! ABSOLUTLEY TERRIBLE avoid avoid avoid with a barge pole. I would have never brought if I saw the reviews and knew it wasn't directly comming from the range. So I brought a bed and had a confirmation the day before to say my bed would be delivered the next day so I got ready for my delivery and chucked my old bed out to make space to put my new one up. We'll it never turned up no one notified me of this and I spent the rest of my week chasing my order I explained I'm pregnant due to give birth and sleeping on the sofa, I told them I no longer wanted the item since it was so stressful and was told I could have a refund after two weeks. They had backed me in to a corner and now i have no choice but to wait to see if the item will actually be delivered on Thursday. I escalated the situation to a complaint and was told exactly the same thing by whoever it was that called me, no compensation offered for the waste of my time, no voucher offered for next purchase (not that I would ever buy off them again) but the offer would have been nice. They didn't try to implement not one lf the steps set out by uk complaints standards 2015 the service was truly appalling and I have notified the ombudsman as this is insane and by the looks of things they are ripping people off left right and center.
October 2023 by Emily Hale
No one use this company. They?re delivery drivers don?t even attempt delivery, customer service is awful they don?t attempt to fix the situation at all. Awful all round
September 2023 by George
An excellent experience. I ordered a futon last Sunday from Comfy Living. I received a courtesy call in person on Monday to confirm. A message on Tuesday told me it would be delivered Thursday, Friday or Saturday. Another call on Thursday to say it would arrive that day. Then the delivery company texted with live courier maps and futon delivered by a very good driver. Faultless from start to finish. To paraphrase one of the unhappys below ?If I could leave 10 stars I would??.Thank you very much ComfyLiving. Very happy. Top job.
August 2023 by Stephen Stratton
Endless problems with Comfy Living , including deliberately misleading with delivery dates on more than one occasion. Russel Leonard who works for Comfy Living repeatedly blamed XPD Couriers for their failure to deliver the sofa. After 10 days , multiple false delivery dates & times , sofa still not delivered and I was forced to cancel my order, still waiting for a refund. Do not purchase anything from Comfy Living. I have since gone through many of the countless negative reviews on multiple platforms and referred this company to Trading Standards and asked them to look into the possibility of fraud and / or deception. This company is aware they cannot and do not deliver as promised but are taking customers money.
May 2023 by tony bennett
This might possibly be the worst company in the entire world. Truthfully there scammers. There not even worth of stars They sent me a bed that could not be put up as missing parts. I had to buy a new bed as needed asap This bed was in my spare storage room 2 year later and missing legs refused to send me. Save your money & do not use this company.
April 2023 by Rachel Martin
If i could give this company NO STARS , I would !!Nothing but problems from the start !DO NOT Order a bed from this TERRIBLE company!Ordered a Hydraulic Lift up Storage Double Bed, recieved a king size , Bed broke within 1 month of using , the metal frame is so weak, it probably would have been stronger being made using mcdonalds straws! You cannot lift the bed up to access your storage.Once again 18 months down the line , the same thing has happened and the company do not want to know. They wont even put me in contact with the supplier so i can get a new part myself.Terrible quality of goods and useless customer service !Just wish i had checked the reviews before I made my purchase.Never again !!
March 2023 by Joe Wright
I would give this company no stars if that was possible. They sent the wrong product to us, and their customer services went out of their way to avoid having to correct their mistake. Avoid these people at all costs
March 2023 by Miriam Martin
Ordered a sofa. Half of irder delivered and missing half promised yesterday. Didn't arrive and no emails or calls??? Disgusting service and wish I had checked their atrocious reviews beforehand. Now refund is my only option. As a oap with type 1 diabetes I am now without a sofa .. they need shutting down
January 2023 by jacqueline hancock
What a useless company, booked a delivery for a specific day and they just turn up when they feel like it!!!
December 2022 by shahid jokhia
Would be a zero if was possible 3 weeks and 3 wrong deliveries. Been bed less for 3 weeks. Lucky bought a mattress separate atleast something to sleep. Never again plz avoid these incompetent people at all cost. Can't tell distance between a kind size headboard to single bed then you have no hope
August 2022 by Amanda Earl
Please, please do not use this company. The products are definitely not value for money and of low quality.My husband is disabled and the mattress we bought was certainly unfit for purpose, we were unable to use it and it was not even 3 months old. It made my husbands health issues much worse. We had to purchase a mattress elsewhere which made us even more out of pocket plus we live in a small bungalow and had no room to store the faulty mattress.Customer service was absolutely shocking. We were repeatedly not listened to, adding to the overall extra burden on our health.We were offered a replacement but requested a full refund but they would not help at all. Why would we want another mattress just to go through the same problems again? Anyway, we had already purchased a much better one from a decent retailer.If you do order anything from them please ensure if it is faulty, return it with 30 days if you would like a refund.Unfortunately for us, we were just outside of this timeframe when we just could not stand to have it any longer. Many a sleepless, uncomfortable night was spent on it.I would never ever buy anything from them again and we have shared our concerns with as many people as possible to warn them as we do not wish the same thing to happen to anyone else
