November 2023 by Simon Way
Avoid using them they are a cowboy outfit. I had the whole of my downstairs fitted with vinyl flooring and have lots of problems with it and they have put it down to my dogs ruining it. The kitchen has a circular hole where the top layer of vinyl has bubbled up and separated from the bottom. And there are several places in all the rooms where they have not hoovered the room properly before putting the vinyl down and stones have pierced through the floor. It cost me the best part of a £1000 for the work to be done and they have left me high and dry.I would avoid using them if you want any kind of customer service after they have taken your money.
September 2023 by Simon Bennie
We?ve used Carleton Lord extensively for our home (every room) over the past 4 years and they?ve also carpeted three of my offices. Work is always carried out to an incredibly high standard and from initial measure through to fit, it?s clear that our custom is valued. It?s great to support a local family business where customer service is still very much top of the agenda.
July 2023 by Adam Taylor
I arranged an appointment for a measure up for bed/lounge hallway and stairs they did not turn up so I went into the carpit shop and rearranged another appointment for the measureing up and a quote they eventually turned up measured up and that was the last I seen or heard from Carleton lord carpits. So I went to carpits direct they were quite good so all well in the end
June 2023 by Carolyn Hawkins
Fitted our carpet despite a flood day gefore excellent service
March 2023 by Val Harris
Very helpful. Good advice given and even suggested alternative ideas
October 2022 by roy bowden
Very helpful staff, large selection of carpets and other floor coverings.
February 2022 by Colin Biddick
A great selection of carpets and an extremely professional team. Would recommend this company to anyone who requires carpets
November 2021 by Mark Morgan
Popped into branch 16th Sept to arrange a quote whilst having my car MOT'd at the Halfords opposite.They arrived at 4pm the following week and measured up.Almost 4 weeks on and no quote has materialised.I telephoned them and they blamed their email system, sorry but not a valid excuse as they had my mobile, landline and home address for post. When the chap said he would get 'Steve to call you' I advised 'no but expect a review on Google'. You've never heard someone trying to end a call as quickly as he did (16.40 on Tuesday 19th October).Was having Karndean flooring at a price of circa £5k but figure if their presales and creating a positive image is this bad I'd not touch them with a bargepole...after all what would their installation and aftercare be like?The two other companies I got to quote from (crucially after CLC's visit) managed to turn their quotes around in 48hrs and both offer % over 9-12 months CLC ltd does not.A clear demonstration why British businesses fail.Am sure I'll get a call now that I've posted this review! :)
March 2021 by Lisa Anthony
Today we had our stair carpet replaced along with the underlay. We opted to have it pinned under the bull nose and it looks absolutely gorgeous! The service from start to finish was fantastic. The owner ? Steve? was great at advising us and helping us chose the carpet and the fitters ?Kevin and mark? were professional, friendly and experts in what they do! The results are brilliant!We also had vinyl fitted in the bathroom and a bedroom carpet fitted also. To say we are pleased is an understatement. Brilliant team, brilliant job. Can honestly not recommend them highly enough. Thanks so much
September 2020 by Max Downer
A supremely helpful and professional service from start to finish. The showroom staff are very knowledgeable and helpful. The stock is fantastic - really worth a look. The carpet fitter arranged by Carlton Lord was there own and did a perfect job. Highly recommended and to top it off, they're independent.
September 2020 by Diane Rothery
We have bought carpets and rugs from Carlton Lord for many years. The customer service, quality and fitting (done by Paul) are always excellent. We wouldn't go anywhere else.Many Thanks.
